--- description: InfoFlo : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: InfoFlo - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'action sociale](/directory/31462/social-work-case-management/software) > [InfoFlo](/software/96628/infoflo) # InfoFlo Canonical: https://fr.capterra.ca/software/96628/infoflo Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/96628/infoflo?page=2) > Le CRM complet le plus abordable du marché. Seulement 99 dollars par utilisateur. Très facile à utiliser avec des modules complémentaires en option pour bénéficier d'un set sur mesure. > > Conclusion : 101 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise InfoFlo? InfoFlo est adapté à tout type d'entreprises : ce système CRM peut être facilement personnalisé pour répondre aux besoins de n'importe quel secteur. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 101 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: InfoFlo Solutions - **Pays**: Toronto, Canada - **Entreprise fondée en**: 2017 ## Contexte commercial - **À partir de**: 20,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, danois, espagnol, français, hongrois, italien, néerlandais, russe, turc - **Pays disponibles**: Allemagne, Australie, Canada, Chine, France, Irlande, Japon, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, Singapour, Suède, États-Unis, Îles Caïmans ## Fonctionnalités - Automate d'appel - Base de données de clients - Base de données de contacts - CTI (couplage téléphonie informatique) - Contacts partagés - Distribution automatique des appels - Enregistrement des appels - Enregistrements - Extensions virtuelles - Facturation - Gestion de la base de connaissances - Gestion de la communication - Gestion de projets - Gestion des abonnements - Gestion des campagnes - Gestion des cas - Gestion des centres d'appel - Gestion des clients - Gestion des conflits - Gestion des contacts - Gestion des documents - Gestion des donateurs - Gestion des flux de travail - Gestion des leads - Gestion des listes d'attente - Gestion des rendez-vous - Gestion des références - Gestion des tâches - Gestion du pipeline de ventes - Goal Setting/Tracking - Historique des clients - IVR - Importation et exportation de données - Journalisation des appels - Marketing par courriel - Messagerie vocale - Notes de cas - Planification - Portail client - Portail libre-service - Rapports et analyses - Rapports personnalisables - Recherche/Filtre - Routage des appels - Suivi des appels - Suivi des conversions - Suivi des statuts - Suivi des échéances - Tableau de bord - Tableau de bord d'activités ... et 40 fonctionnalités supplémentaires ## Intégrations (8 au total) - Gmail - Google Calendar - Google Contacts - Microsoft 365 - Microsoft Outlook - QuickBooks Online - QuickBooks Online Advanced - WordPress ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels d'action sociale](https://fr.capterra.ca/directory/31462/social-work-case-management/software) ## Catégories connexes - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software) - [Logiciels de lead management](https://fr.capterra.ca/directory/30017/lead-management/software) - [Logiciels de gestion des cas juridiques](https://fr.capterra.ca/directory/20040/legal-case-management/software) - [Logiciels de gestion de contacts](https://fr.capterra.ca/directory/30016/contact-management/software) ## Logiciels similaires 1. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4481 reviews) 2. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18804 reviews) 3. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6993 reviews) 4. [Bigin by Zoho CRM](https://fr.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 5. [Kylas Sales CRM](https://fr.capterra.ca/software/210630/kylas) — 4.8/5 (620 reviews) ## Avis ### "Great Service\!\!\!" — 5.0/5 > **Samantha** | *12 avril 2026* | Comptabilité | Taux de recommandation : 10.0/10 > > **Avantages**: Simple CRM, easy contact tracking, integrates with your email, and boosts small business productivity > > **Inconvénients**: Outdated interface, limited advanced features, weaker mobile experience, and fewer integrations than modern CRMs ----- ### "Excellent, Highly Customizable Case Management for Non-Profits" — 5.0/5 > **Johnny** | *3 août 2026* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: InfoFlo is a fantastic case management software tailored specifically for non-profits. One of the biggest highlights is the incredible customizability, which allows you to mold the software to fit your specific use cases perfectly. The support team is also exceptional, they really understand the needs of non-profits and make the setup process super easy. Whenever you need help or have questions, you get to speak directly with a real human on a call, rather than dealing with automated bots. Finally, I appreciate the flexibility of their infrastructure, they offer servers in both Canada and the US, so you have the freedom to choose exactly where you want to store your data. > > **Inconvénients**: I haven't encountered any significant downsides so far. The team has been incredibly helpful in overcoming any initial learning curves during the setup process, and the software works exactly as promised. > > My overall experience has been fantastic. The platform provides all the tools a non-profit needs, backed by great customer support. If you are considering this software for your organization, I highly suggest booking a demo call with their team. They will walk you through the software and show you exactly how it can be customized for your needs. ----- ### "Support is difficult to contact" — 5.0/5 > **Mark** | *27 octobre 2018* | Services financiers | Taux de recommandation : 3.0/10 > > **Avantages**: I like this software because it is a one time cost and I feel that I own it. Subscription based pricing seems more affordable but it makes things extremely expensive if CRM is a permanent addition. I like Infoflo because I think it has most of the features that I need. I had a relatively well known CRM software program before Infoflo but it began to crash and the provider has changed to an enterprise program with an expensive monthly subscription, no individual user options and wouldn't support an individual user so I had to start over. > > **Inconvénients**: The downside of Infoflo software is that you have to be proficient at maintaining and trouble shooting computer issues. Apparently a lot of the problems come from changes made automatically by my Norton antivirus software\! I had a problem where Infoflo would not start automatically and I had to restart it manually. This continued for several months until it just wouldn't start. This was corrected when I asked support and they told me that I had to download updates. This was the first that I had heard of this. I thought software should work without updates. The most recent problem was that the program was not displaying any of the text describing the any of the links. I was "down" for several weeks. I finally walked into Infoflo's offices with my computer and they fixed the problem for me. My Norton antivirus had automatically deleted a file\! I would have never figured it out on my own. > > I think Infoflo is a good CRM program, but it is not for someone who does not have computer support. Given that you own the software, it is much less expensive than subscription based programs. ----- ### "Great product yet challenges with reports and support" — 4.0/5 > **Celeste A.** | *7 février 2018* | Production audiovisuelle > > **Avantages**: Works like Business Contact Manager, easy to use, one time fee. I like the dashboard and syncing with Outlook email features. > > **Inconvénients**: REPORTING is not flexible, additionally a report is needed online that we can run and just click on a client name to go straight to the contact information. Reports cannot be sorted by different fields unless you export into Exel and modify which is time consuming. Support, at times is a challenge, recently when asking for help installing the offline version of Infoflo(after 2 weeks of trying) we were told to buy support so we looked at a work around ourselves and it still would not download our data. We contacted them for the 5th time and it we were told it is an internal error that an update is coming out for it. EMAIL \& POP UP REMINDERS: do not work on my computer at all, they worked one time on my IT guys computer. BACKUP: does not remind you when it is full and then we did have a backup for 3 months. They said they are working on this. MASS DELETE: cannot do this, must delete ONE entry at a time. They are working on this. DELETION OF EMAILS THAT ARE NOT A CONTACT: This cannot be done and somehow upon installation of the software we had duplicated emails and now have over 250K and cannot delete them. ----- ### "InfoFlo review" — 4.0/5 > **Sergey** | *3 décembre 2019* | Édition | Taux de recommandation : 7.0/10 > > **Avantages**: Integration with Outlook and Gmail is very useful feature. You can easily connect your contacts with emails and tasks (opportunities and sales). I like Desktop version and one-time purchase fee. > > **Inconvénients**: Project feature is not properly connected to opportunities, for example, you can't convert opportunities into projects. Categories feature does not make much sense. It is better to create Leads and separate Leads from Contacts. > > Overall experience is positive, the program is easy to learn and use. ----- Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/96628/infoflo?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/96628/infoflo) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées