--- description: Soffront CRM : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Soffront CRM - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CRM](/directory/2/customer-relationship-management/software) > [Soffront CRM](/software/9990/soffront-crm) # Soffront CRM Canonical: https://fr.capterra.ca/software/9990/soffront-crm Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/9990/soffront-crm?page=2) > Soffront propose un CRM intégré primé couvrant le marketing, les ventes et le service. > > Conclusion : 24 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Soffront CRM? Pour les PME aussi bien que pour les grandes entreprises. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 24 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Soffront - **Pays**: Las Vegas, É.-U. ## Contexte commercial - **À partir de**: 100,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Chine, Inde, Royaume-Uni, États-Unis ## Fonctionnalités - Automatisation du marketing - Base de données de clients - Devis - Définition des priorités - Fonctions pour secteur de l'assurance - Gestion de la base de connaissances - Gestion des contacts - Gestion des flux de travail - Gestion des leads - Gestion des opportunités - Gestion des tickets de support - Gestion des tâches - Gestion du pipeline de ventes - Outils de collaboration - Portail libre-service - Qualification de leads - Segmentation - Stockage de documents - Suivi des interactions - Système de calendrier et de rappel ## Ressources d'aide - Service client/courriel - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels de forces de vente](https://fr.capterra.ca/directory/12/sales-force-automation/software) - [Logiciels de bases de connaissances](https://fr.capterra.ca/directory/32454/knowledge-base/software) - [Logiciels de suivi commercial](https://fr.capterra.ca/directory/32744/sales-tracking/software) - [Logiciels de gestion des cas d'assistance](https://fr.capterra.ca/directory/32623/it-ticketing-systems-software/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 3. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 4. [Bigin by Zoho CRM](https://fr.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 5. [Odoo](https://fr.capterra.ca/software/135618/odoo) — 4.2/5 (1294 reviews) ## Avis ### "Good marketing automation software" — 5.0/5 > **Utilisateur vérifié** | *16 mars 2018* | Taux de recommandation : 8.0/10 > > **Avantages**: Good software for small and medium sized business. Pictorial representation is good, can be used in any presentation. > > **Inconvénients**: Duplicate creation, need option in multiple fields or user can select based on his fields. Edit option should be given ----- ### "We are very sad to have to leave" — 4.0/5 > **Keats** | *12 juin 2024* | Psychologie | Taux de recommandation : 10.0/10 > > **Avantages**: The biggest asset was the customer service. You can have the best software in the world but it's useless without good customer service. I had the same rep for 9 years\! The ability to be able to reach our to a living person daily if needed was the single most important factor in us staying as long as we did. > > **Inconvénients**: I really don't have anyone thing I disliked. I will say that I did some things in Soffront that, had I known the consequences, I might not have done. So I guess that was a training issue. > > We were so sad to hear that our Board of Directors decided that we needed to combine our EMR with our CRM to create one software system. This is the only reason we are leaving Soffront ----- ### "Penny wise, pound foolish" — 1.0/5 > **Charmaine** | *4 novembre 2020* | Conseil en gestion | Taux de recommandation : 0.0/10 > > **Avantages**: Absolutely nothing. Not more I can say about it. > > **Inconvénients**: Absolutely everything. Not more I can say about it. > > The system navigation is clunky and not user-friendly. The variety of options are limited. Email content corrupts on sending out mails to a third party. Upload of content is slow. Quality is horrific. Service is delayed and they cannot seem to grasp that as an end user my job is not to solve or figure out their complicated back-end systems. Little communication is provided and is very hard to find in order to find a "specific protocol" which is definitely not at all in line with industry best practice standards. Today I opened my CRM system to find that the email newsletter that I've been drafting for 2 days, is just missing. Even after a call with them, and being told it definitely would be available on backup, it was lost. Never had such shocking service or experienced such a terrible product in my life. The discounted price is not worth the pain. A massive big no for me. ----- ### "Easy to use and reliable" — 4.0/5 > **Tresha** | *14 mai 2018* > > **Avantages**: We have used this product for 20 years. It has been very reliable throughout the years. In the early years we had to archive the data annually to be performance effective. In later versions this was not necessary. The search capability is very flexible and allows for many variations. Overall this software is really good. > > **Inconvénients**: The report writer is limited and is not very robust. They have some canned "types" of reports and that is all you can get. You can get to the data easy but not in a nice formatted report format. ----- ### "Great CRM for my marketing business" — 4.0/5 > **Hassan** | *10 janvier 2018* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: When I get a lead from the website it goes right to the CRM and the sales team can follow up. The stages it goes through from Lead to Customer is intuitive and helps by not letting any leads fall through the cracks. > > **Inconvénients**: I'm looking for them to do some improvements on their phone app. It's too simple and needs additional functionality. > > It allowed me to get a Lead to a Customer quickly while capturing all the notes and interactions along the way. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/9990/soffront-crm?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/9990/soffront-crm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées