Starshipit - Avis

Changed my business for the better. Would recommend!

Avantages :

The ease of use has allowed my business to handle a large amount of volume. The support line is very helpful and very swift in replies also.

Inconvénients :

In regards to cons for this product I don’t have any.

Some of the best customer service we've experienced

Commentaires : Very pleasant. [sensitive content hidden] have both been absolute legends, helping us navigate the platform in our first few weeks. When things are time critical, their quick response is invaluable. We appreciate all their emails and assistance looking into things for us when we needed answers.

Avantages :

It's a very easy to use platform, nice UI and quick to setup. My favourite part of StarShipit is the customer service. We have dealt with sooo many similar software companies recently and their customer service was a defining factor in our decision making process.

Inconvénients :

The software lags a little when using the search function or switching between NEW / SHIPPED / ARCHIVE tabs.

StarShipItT has consistently been unreliable.

Avantages :

The GUI is promising and simple. There are a range of services to choose from. That's about it, now to get into the chewy bits...

Inconvénients :

StarShipItT has consistently been unreliable during the late-afternoon crunch of shipping. Write-backs take over 30 minutes, servers crash. Do not choose this service - shop around. This feedback is from a long-term user of StarShipIT. While they have been receptive to feedback, we're yet to have a week without interruptions in over 12 months.

Where has this been all my life!!

Avantages :

Starshipit has taken our time consuming, frustrating fulfilment process and streamlined it to take the pain away from shipping.

Inconvénients :

That it too me so long to find it..........

Amazing Shipping Program ease of use and customer service very helpful and fast

Avantages :

Ease of use and the amount of time my staff is saving I am managing to save hours on wages

Inconvénients :

Just trying to setup new carriers into the system

Very glad I made the move :)

Commentaires : I've had a very pleasant experience with Starshipit! [sensitive content hidden] have been so helpful and kind to work with. They've helped me with onboarding and optimising Starshipit to get the most value out of it. I am very happy with the customer service!

Avantages :

Address validation system isn't too sensitive but also is sensitive enough. Address validation system offers suggestions, which are easy to approve of with one simple click.I mark off my orders in one batch, minimising PDF files I have to download and print.Switching accounts is easy.

Inconvénients :

I would love it if I could connect multiple woocommerce stores on the same account without making child accounts. Even so, the child accounts are easy to use so I'm happy overall :)

Highly customisable app to really fine tune shipping!

Commentaires : Big thanks to [sensitive content hidden] and the rest of the team that helped me out.

Avantages :

It offered the features I required at a reasonable price point. The customer support team went above and beyond to get me set up for my somewhat technical requirements and got me setup.

Inconvénients :

There's a couple bits of UI that aren't that intuitive but nothing deal breaking. I initially found the app really overwhelming to begin with but after getting guided through it becomes straightforward.

Lifechanging solution!

Commentaires : very smooth, super friendly team, great customer service, saving lots of time

Avantages :

very easy to use and customer service over any expectation

Inconvénients :

Is a bit pricy, but you save time so it is worth

A great platform!

Commentaires : In addition to these features, I have also found the platform to be very reliable. We have had very few issues with the system, and when we have, the Starshipit team has been quick to resolve them. Overall, I have been very happy with my experience using Starshipit and would highly recommend it to any business looking to streamline and automate their shipping and fulfillment process.

Avantages :

Customer service, rules engine, available integrations, reliability and address validation features.

Inconvénients :

Some more in depth configuration of rules engine would be beneficial

Starshipit to manage your logistics. It will do the trick.

Commentaires : StarShipIt has been a great tool, beacause you can actually select and work with a variety of couriers and just select the one you want from the ones you normally work with. Everything is set online, so no need to call any of the couriers. I have had no problems with this software. The only perk would be that sometimes the orders don't load fast enough.

Avantages :

Starshipit for sending packages for a business is quiet useful. You can log all the stores or accounts to one system and administrate them from any computer. We used the linked version to our package administrator and the orders transfer directly to Starshipit. It is very easy to use once you have had enough practice using it. It is easy to change the addresses as it has a massive search engine. Really good option, except for the fact that it takes some time to load the orders.

Inconvénients :

Sometimes the orders take a long time to load, but this might be a problem of over charging the system with loads of orders (not sure). From my experience sometimes it is very slow, but most of the time it works well.

Perfect system for my small business

Commentaires : The onboarding process was really exceptional, not too much and not overwhelming! Personal contact made a real difference and having one person talk me through was great. Adding new couriers was handled really well, a couple of emails and it was done. I believe using Starshipit has saved me from having to employ a person to manage our dispatch, it’s a really seamless integration with our business.

Avantages :

As we are a two person international business, wearing many hats, Starshipit is an integral part of our growing business. Saves me double handling orders, as the draft invoice comes through from Xero, I can choose the right shipping method and price, then go back and complete the invoice. I love the one stop tracking page so I can see exactly where my shipments are in the process. We then have the automated emails going out on dispatch and out for delivery. This saves me so much time and stress!

Inconvénients :

I would love the system to automatically contact TNT for pickup.

StarShipIt - Wouldn't Be Without It

Commentaires : For me, StarShipIt has totally changed the way I operate. I run my business single handedly and having StarShipIt is the equivalent to having another staff member on the team! Now I have moved from a manual, labour intensive process to having sales almost completely automated. Customer satisfaction is at an all-time high, with automated tracking notifications of the progress of orders every step of the way. Highly recommended and worth every penny.

Avantages :

I find the product super easy to use and it saves me SO much time, what a game changer! What used to be a manual process, is now streamlined and integration was as easy as ABC, with fantastic customer support and one-on-one training from [SENSITIVE CONTENT], nothing was too much trouble and she was a pleasure to deal with. I was ready to sign up after the first day...

Inconvénients :

No negatives whatsoever, the entire experience from first contact to getting up an running, has been effortless.

Happy returning customer

Commentaires : I was with Starshipit for about a year before we outsourced fulfilment to a 3PL. After a 2 year absence, we have brought out fulfilment back in house and I didn't think twice about joining Starshipit again.

Avantages :

So easy to use. I love that you can integrate multiple carriers and websites into the one account.

Inconvénients :

I don't find anything about this platform difficult. It's all super easy to navigate.

STARSHIPPIT - the best experience

Commentaires : As above

Avantages :

Starshippit has far exceeded our expectations, we run two websites and ebay and Starshippit from the very moment we were looking for a solution Starshippit impressed us. From our initial consultation to the onbaording team, through to quick response times from the Accounts team to increasing our package to deal with peak volumes and our general interactions with the customer service teams all dealings have been fast, responsive and professional and tailored to our needs. I can not recommend Starshippit highly enough, I am happy for anyone to contact me to discuss our experience because it has streamlined our business, which equals higher sales and happy customers. Winning all around!

Inconvénients :

I just wish I found it sooner..........................................

one awesome bit of software

Commentaires : amazing.. just amazing

Avantages :

all of your shipping providers are on one place and live rates at check out. no more manually looking after a shipping table

Inconvénients :

ZERO this software does what it needs to..

Great Tool

Commentaires : We use it daily to print labels and connect with AusPost. Saved about an hour per day in our order fulfilment.

Avantages :

Once it's up and running it saves about an hour per day in fulfilling orders.

Inconvénients :

Setting it up took longer than expected. Once I got onto customer service they helped me out.

Great service to start out with. Great value for money

Commentaires : Great experience with Starshippit and great overall value for money. Extremely helpful support team that really try to help the user.

Avantages :

Easy to set up and use. Extremely helpful Support notably [SENSITIVE CONTENT HIDDEN] as they've helped work through any issues time and time again. Very handy and easy to use rule system for customising how orders are sent.

Inconvénients :

May not have every option you'd like off the get go but team are always willing to look into something and implement it down the road. Have had a few minor outages here and there but most of these were from the connected carriers.

Great Product

Commentaires : StarShipIT has helped us establish a new area of the business streamlining the dispatch of packages to customers.

Avantages :

The integration to WooCommerce and the Courier companies make it quick and easy to get orders into the system, costs of shipping to customers, and then shipping via the couriers.

Inconvénients :

We had some small issues with bulk printing of shipping labels when we first went live, but the support team were great in getting these sorted for us.

Brilliant software for fulfilment/shipping

Avantages :

Starshipit enables us, as a small publisher sending books internationally, to offer more shipping options and saves precious time by integrating orders from our website and Amazon, everything in one place. Very easy to use, excellent and fast customer support when issues have come up.

Inconvénients :

It would be useful if we could add our product list so that when we add manual orders we could import all the product details automatically. It would also be useful to see all the shipping rates for the couriers/postal services we use.

Tasmanian Gourmet Gifts Review

Commentaires : Love the support crew. Very helpful and fast to respond.

Avantages :

Its easy to use. Imports perfectly from our website online orders/

Inconvénients :

nothing to report here. :) There are features I dont know how to use properly but that is my fault!

Fantastic product with excellent customer service.

Commentaires : Made processing orders 50% quicker than my previous systems. Awesome time saver.

Avantages :

I love how accurately addresses are matched, label printing from main interface and auto updating of woo commerce store communications with customers.

Inconvénients :

Matching parcel sizes to Australia Post shipping options.

Excellent product

Commentaires : Excellent. Everything works as I had hoped and the service is exceptional

Avantages :

We tried 3 different providers before finding Starshipit and was so happy to have finally found a solution that is intuitive, simple to set up and use and with AMAZING customer service.

Inconvénients :

Nothing at all, the solution is exactly what I am after and more

Seamless and easy to use

Commentaires : It's been a great experience so far

Avantages :

Integration was easy Importing orders from Woocommerce is easy and efficient Editing shipping labels and orders is easy Printing labels made easy Support was great

Inconvénients :

It is quite an extra cost from what we were spending

Best shipping sotware

Commentaires : All good, nice support

Avantages :

Exactly what we were looking for years, easy to use, fast and reliable

Inconvénients :

The way they charged us can be modified to be better, we have around 1200 orders monthly and have to pay for 2000 orders ones!

Fantastic Application

Commentaires : Great. Easy to use and well layout

Avantages :

Have different carrier with ePlatform intergration

Inconvénients :

Sometimes the integration with other carriers does not function properly.