Buyapowa - Avis

A great way to win new customers

Avantages :

I liked how easy it was to get set-up and roll the service out to customers. It is simple and straightforward.

Inconvénients :

I would like more reporting options and for customers to receive an email to let them know if their referral hasn't been successful.

Impressed with the team and product

Commentaires : Friendly, proactive team backed by a flexible product mix.

Avantages :

A very flexible product mix that allowed us to deliver a truly custom referral scheme, and a proactive team that supported a complex delivery.

Inconvénients :

There are some limitations on the smaller details eg. it would be nice to tailor the scheme to certain individuals or groups

competitive product but with options to improve the tool

Avantages :

Easy integrationAgile rewards managementGood customer supportCompetitive price

Inconvénients :

The reporting has little information of value (graphs, evolution, comparisons) The management customers claims is difficult ( platform information about rewards&clients is not usful) and changes of the content of the campaign is not very agile The rewards payment method (Paypal) does not meet our needs (Hayoperwallet)

Best in class

Commentaires : The whole team at Buyapowa have been nothing short of excellent throughout my entire experience of working with them. We've been provided with endless support and expertise from our first conversation right through to deployment and beyond!

Avantages :

The technical expertise, flexibility and commercial agreement of Buyapowa really set it apart from competitors in the marketplace. It's great to have additional tools and continual learning opportunities from global experts too.

Inconvénients :

Nothing - we've even extended our initial contract with Buyapowa to include additional services.

BuyaPowa Relationship

Commentaires : Overwhelmingly positive. I don't think I have another external partner that does as much as BuyaPowa does, and at the speed they deliver.

Avantages :

BuyaPowa has a team full of powerhouses. They take their time to come visit us in person and talk things through with whoever we want. They are willing to help us come up with new ideas and innovate to make our relationship stronger. The client success manager I am paired with, [sensitive content hidden], is probably the best external partner I have. He is always at the ready to respond to my questions and relay information to the appropriate teams.

Inconvénients :

With the company that I work with, there is a lot of politics that come to decision, but sometimes there are things that I can't change but I am asked to pitch it to someone multiple times.

DIRECTV Customer Referral Program

Commentaires : We simply love working with Buyapowa. On top of operational capabilities, they have the best team to partner with, making this working relationship a very fruitful and a productive one. In fact, our satisfaction with Buyapowa led us to expand the scope of work and contract other products under DIRECTV brand as well.

Avantages :

Professional approach, matter expert mentality, focused and dedicated team, timely delivery

Inconvénients :

There's nothing that I "least like" about Buyapowa, only some nice to have improvement points.

Great referral program!

Avantages :

Great team who are engaged and supportive of the program, working towards optimisations and grow as a channel. Team are always great at implementing new ideas proposed by the business and we've seen a strong growth in the program over the years.

Inconvénients :

Limited performance tracking dashboards - would be helpful to have more engaged dashboards built in the platform.

Scalable and Great Support Team

Commentaires : Positive overall, great team, strong product, looking forward to putting it to use

Avantages :

The implementation team are very knowledgable, helpful and made setting this scheme up simple. The product itself is great, and allows us to easily generate referrals. Very scalable and open-source which allows easy intergration to custom systems

Inconvénients :

Nothing major to say here, the UI/UX interface could be improved on the back-end

Great Service

Commentaires : Great service with good staff - enjoy working with the business.

Avantages :

Staff are committed to driving improvements in business.

Inconvénients :

Can be kinks in the system - but staff are very helpful in resolving.

Excellent customer service

Commentaires : Helpful, friendly, patient and great customer service. Can't wait to see the sales flood in through our refer a friend programme!

Avantages :

The team, in particular [sensitive content hidden], Project Manager who helped us through the process.

Inconvénients :

Possibly needed a more detailed discovery phase to fully understand our sales journey, website and its limitation!

Práctico y fácil

Commentaires : En general todo el proceso con Buyapowa ha sido muy fácil y amigable. Son muy organizados y dan todo el apoyo que necesitamos. Están constantemente tratando de encontrar nuevas formas de ayudarnos a mejorar el programa.

Avantages :

La plataforma es muy fácil de utilizar, permite hacer un seguimiento completo de todo lo que sucede con el enlace del recomendador y gracias al Project Manager asignado trabajamos en mejoras constantes y me ayuda en el seguimiento del día a día.

Inconvénients :

Pronto haremos la transición a una nueva versión de la plataforma, lo que desbloqueará nuevas capacidades en la gestión , experiencia de usuario optimizada e informes.

[sensitive content hidden], at last.

Commentaires : [sensitive content hidden] Our Project Manager went through EVERY SINGLE DETAIL, run tests, fought battles, won battles.

Avantages :

Vast retailer and voucher options. Robust infrastructure. People working for Buyapowa. Flexibility, discipline, running extra mile(s) for small companies like us which do not fit a simple box.

Inconvénients :

Scalability can be improved. There is nothing not to like about.

Great Platform!

Avantages :

The service is fanatastic - always fast to respond and helps you navigate platform very well. The platofrm is simple and easy to track referrals.

Inconvénients :

Not many cons, the platform is easy to navigate however having more opitons to see the campaigns live on the referral dashboard would be a good feature to add.

Buyapowa Review

Commentaires : Overall positive, however I have not used any other company for these purposes so AI can not compare my experience

Avantages :

I love the representative that I work with - he is quick to respond, detailed, and friendly

Inconvénients :

The results excel sheets that can be exported are not always perfectly accurate

Advocate and referral marketing at it's best

Avantages :

Buyapowa has it all - a super product, coupled with a brilliant client support team that make it their business to understand our business, thus implementing bespoke solutions to business requirements despite market challenges. Nothing is too much trouble when we work with the technical team. Easy, innovative and intuitive platform to use - and one to watch for the future. Amplifying our ability to grow a thriving advocate marketing channel for our members.

Inconvénients :

We're transitioning over to V2 of the platform soon, which will unlock new capabilities in content management, optimised user experience and reporting.

Referral Programme Review

Commentaires : Overall my experience has been positive and offers us a robust solution to deliver referral programme. Partnership has been in place for over a year and still finding new ways to maximise the platform and service. Good team set up and Client Success Manager pulls in other Buyapowa team members with specific expertise when needed to discuss content, technical or other ideas.

Avantages :

Easy to use portal that allows visibility into the number of signups, referrals and more. Generating reports from the platform is made simple and easy to review top level data. Client Success Manager is great to work with, engaged in any new developments and dedicated to the customer experience. Simple integration and management of new rewards.

Inconvénients :

My only challenge is the system's inflexibility to deliver new campaign email templates or ad hoc campaign capability, which would be an added bonus as the reporting offers actionable insights and interesting trends.

Buena herramienta para crecer

Commentaires : Muy positiva, ya que hemos trabajado con otra plataforma y en comparativa precio gestión calidad profesional excelente

Avantages :

La facilidad de gestión y su apoyo y seguimiento en el proceso de arranque y del día a día

Inconvénients :

Más opciones de generar referidos, por ejemplo con SMS

Amazing team and platform

Avantages :

Very proactive team, both commercial and technical, always available. The process is well structured and easy to understand and implement. The flexibility of the program, everything is personalized.

Inconvénients :

nothing, everything has been fantastic for us.

Facilidad y automatización de referidos

Avantages :

La automatización y la posibilidad de que los premios se envíen automáticamente, además de la generación de leads.

Inconvénients :

La creación del contenido se hace arduo al principio, quizas un poco de flexibilidad al principio hubiera estado bien

User friendly Regerral Program

Avantages :

Easyvto use platform They are the best supporting team. Experts in their field

Inconvénients :

The restriction we have on the wireframe for the landing pages

Great program!

Avantages :

Easy to use, and great team to work with.

Making referrals possible!

Commentaires : Overall, Buyapowa allows us to enable a referral program for multiple types of customers at our organization. They seamlessly manage the leads and the reward distribution, creating more efficiency for the program and less of a strain on our resources.

Avantages :

What I like most about Buyapowa is the easy-to-use portal that allows visibility into the number of signups, shares and referrals. Generating reporting from this platform is also simple to use! The Buyapowa platform also allows visibility for our referral customers to see how successful they have been and when they can expect their reward. Additionally, my experience with our Client Success Manager has been excellent. [sensitive content hidden] is attentive, responsive and dedicated to the customer experience. He ensures that our problems are solved quickly and ensures that our program is running to expected levels.

Inconvénients :

What I like least about Buyapowa is the marketing campaign (email) template - it is not very flexible so it doesn't allow for adjustments to make it feel more on brand. Additionally, we use the email journey to market to our customers but there is no user-friendly way to look at the email metrics and see where customers are falling out of the lead funnel. Having this information would be helpful for users and allow us to make impactful changes to our campaigns.

Buyapower Review - Telecoms

Commentaires : It has been really good; but could do with more insight on our campaigns to help drive improvements

Avantages :

The user-friendliness of the platform is great for our customers along with it looking really slick

Inconvénients :

the usability of the platform to track referrals could use some updating, along with more insight and customisation

Good referral management tool

Avantages :

Easy to implementAgile rewards managementGreat customer support

Inconvénients :

Few reports availableNot great analytics toolThe platform would benefit from more flexibility and customization

A good experience with Buyapowa

Commentaires : The Buyapowa solution allows a daily management and follow-up of the sponsorship program. It also offers many projects to develop and grow our program. The operational teams are available, flexible and always motivated in our new challenges.

Avantages :

The Buyapowa solution is easy to use and allows you to manage all your company's sponsorships with the possibility to add or delete some referrals for example. It is also possible to monitor the program's statistics on a daily basis. Moreover, there are several marketing functionnalities existing to develop the program and to to improve the results.

Inconvénients :

While using Buyapowa solution, we also faced some difficulties. There is no test environment at Buyapowa. Therefore, all the modifications requested to the teams, whether it is about the writing of emails or the graphic modification of some pages, are directly done in production. If errors appear, they are directly visible to the customers.Another element is the integration in our IS which requires a lot of development and which can limit the implementation of new marketing actions.