17 ans à aider les entreprises canadiennes
à choisir le meilleur logiciel
En savoir plus sur 800response
Obtenez entre 25 et 50 % de leads entrants supplémentaires avec des numéros de téléphone locaux, gratuits et personnalisés via 800response.
Ease of set-up, solid pricing, large array of vanity numbers to choose from that can fit you needs. Top-notch customer service.
The interface is a little difficult to use but I'm getting there.
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Great for customer service auditing!
Avantages :
I love the call recording feature and the ability that 800response gives me to be able to listen in on my call center to track how they are doing and the information they are giving. I also love the demographics features built in.
Inconvénients :
The overall interface is a bit dated and could use modernization but this doesn't affect functionality.
Réponse de l'équipe de 800response
il y a 4 ans
Thanks for the positive review! We're glad that our call transcription and consumer profile features are working so well for you. We will pass along your comments about our UI to the development team. Wishing you success in 2021!
Great Product
Commentaires : Great customer service. The platform is easy to work with and integrate into other software.
Avantages :
800 tracking allows me to use an easy number to remember on marketing so people can call our business for more information. It shows how many calls I get and where they are coming from and gives me the opportunity to listen to calls for training purposes.
Inconvénients :
I wish there was a way to tell if a person is a new or existing customer when they first call, and I wish there was a way to collect more contact data from mobile callers.
Réponse de l'équipe de 800response
l’année dernière
Donyel, Thank you so much for your thoughtful review of 800response and 800tracking. We appreciate the time you took to rate our solution and service a 10/10! We will be sure to share your feedback with your Client Engagement Specialist, and our Product team.
Propelled Brands
Commentaires : Not very good. Good customer service but not a good platform
Avantages :
The call recordings. The customer service is also very good
Inconvénients :
It is old fashioned, hard to navigate, not useful besides listening to calls
Réponse de l'équipe de 800response
il y a 3 ans
Thank you for taking the time to provide us with your valuable feedback. We take all feedback into consideration, and we will pass along your comments to our development team. Please note that significant updates to our UI are on the product development roadmap. In the meantime, our customer service team is always here to assist you with anything you need. Feel free to reach out to us any time, and thanks again for sharing your thoughts.
[sensitive content hidden] is the best!!
Avantages :
[sensitive content hidden] has been the most helpful employee 800 response has. She’s always there for us and gets back to us in a timely manner.
Inconvénients :
We haven’t had any issues with 800 response
Réponse de l'équipe de 800response
l’année dernière
Heather - thanks so much for the awesome review, and kind words for our employees and the we provide your business. We appreciate you!
Process Improvement for Profitability
Commentaires : [SENSITIVE CONTENT] & 800Response have been critical partners of ours for many, many years. There is no vendor that supports and nurtures us better than 800R and their partnership has allowed our team to focus on our business and be less marred by day-to-day irrelevancies. We are beyond thrill with Mariann & 800Response and how they've support our growth with full advocacy and without reservation.
Avantages :
800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business.
Inconvénients :
800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business.
Réponse de l'équipe de 800response
il y a 3 ans
Thank you so much for the review and helpful feedback! We will pass along your comments to the team, and we're always here if you need anything! Looking forward to working with you in 2022 and beyond!
Exceptional People with a Great Product
Commentaires : Again, the staff, both customer-facing and back-end engineering are outstanding people who are a pleasure to work with and keep our relationship solid and profitable for both companies.
Avantages :
Call tracking, recording, consumer profiling and integration with our contact center platform are all outstanding features at 800 Response. The speech analytics tool, Call Finder, is a world-class piece of software if you have the use for it. But the best parts of 800 Response are the team. For years, we have found everyone at the organization to be reliable, responsive, helpful and solution-oriented. The service from this group makes 800R standout.
Inconvénients :
The Call Finder tool requires a team member at 800R to administrate and build searches. This is something we would prefer to do in-house, managing the software ourselves.
Réponse de l'équipe de 800response
il y a 4 ans
Thank you for the high praise, Larry! We're so glad that our solution has helped your contact center. We are always here to assist you with anything you need, and we'll be sure to pass along your feedback to the rest of the team!
Company that deserves a glowing review
Commentaires : From finding the company to working almost daily with [SENSITIVE CONTENT] to integrate 800 Response with our systems has been a wonderful experience!!
Avantages :
The ease of this software is unmatched. Although the company is EXCELLENT about offering trainings and instruction it is almost not needed with how user friendly the system is.
Inconvénients :
Not really sure I have found a Con yet. So far all the functionalities have worked in sync with our needs.
Réponse de l'équipe de 800response
il y a 3 ans
Thanks for the awesome review, Danielle! We are so happy to hear that you've had such success with our solution, and that it's so easy to use. We will be sure to pass along your feedback to the rest of the team. We're always here if you need anything!
Great system
Avantages :
Outstanding customer service, great reporting tools.
Inconvénients :
The spreadsheet-based configuration system, while thorough, is a bit tedious.
Réponse de l'équipe de 800response
il y a 3 ans
Thank you for leaving a review! We are happy to hear that our reporting tools are meeting your needs and that our customer service continues to meet and exceed expectations. Our development team has quite a few updates to our system on the roadmap, but we will certainly pass along your feedback. As always, our Client Engagement Specialists are here to help, so let us know if we can do anything to support you in the meantime. Thanks again!
Great Customer Service
Commentaires : Customer Service is excellent. Always super helpful.
Avantages :
We have used an 800 Response phone number for 15 years. Its necessary for our business. The software is responsive and easy to use. The information it provides regarding the calls we get and is helpful in determining which regions our calls are coming from.
Inconvénients :
Can't think of anything. We aren't a power user, so we don't get too deep into it.
Réponse de l'équipe de 800response
il y a 4 ans
Thank you for the review and for choosing 800response!
Great Service for 800 tracking
Commentaires : Great to deal with. Ease of use.
Avantages :
Call recording. tracking of data. many great features
Inconvénients :
not sure I have anything negative to say. this service does what i need it to
Réponse de l'équipe de 800response
il y a 3 ans
We're happy to hear that the call tracking and recording services are working so well for you, and we greatly appreciate your business.
Fantastic Program!
Commentaires : Our account manager, [SENSITIVE CONTENT] is a gem! She’s very attentive & handles our needs very quickly & efficiently!
Avantages :
Ease of use in capturing, recording & reviewing calls for training purposes. Customer Service & attention is spot on!
Inconvénients :
This program to date has everything we need & more. Cannot think of a negative.
Réponse de l'équipe de 800response
il y a 3 ans
Thanks for the review and valuable feedback! We will pass along your comments to the team, and we wish you success in 2022!
Solid customer interaction tool
Commentaires : We were trying to roll out a new product; and as part of that - introduce a new method of customer interaction in our call center. New customer target demo meant new scripts and different approaches. The #1 priority was to enable our call center to listen to customer calls so that we could evaluate them and provide very fast feedback and coaching to our staff so they could learn and improve as quickly as possible. 800 response was a great tool to enable this.
Avantages :
800 response is a very good tool to manage customer interactions; the ability to hear the specific conversations between our team members and customers was the most valuable feature as it enabled daily performance coaching and constant improvement.
Inconvénients :
Integration was not a problem. The only issue we had was an occasional call that would not be recorded for some reason. It did not happen often, but when it did it cost us time trying to track down the problem.
Réponse de l'équipe de 800response
il y a 5 ans
Michael, that's great news! We are excited to hear first-hand that our call recording and call monitoring tools helped you accomplish your #1 priority/goal for your call center and that you're finding value in our solution. We have passed along your feedback to our Product Development team. We're always here to help, so if you have any issues with call recording, we're happy to help you track down the issue to save you some time. Thanks so much for the review and valuable feedback!
I recommended this product to elevate your retencion
Commentaires : Friendly
Avantages :
Listen calls, measure the retention in my agents
Inconvénients :
Reports, convert the report in excel and print it
Réponse de l'équipe de 800response
il y a 3 ans
Thank you for your review. We're so happy that the ability to listen to calls is helping you with agent retention. As for the reports, you do have the ability to convert the reports into an excel file or a PDF for printing. Our customer service team is always happy to help. Feel free to reach out to us any time if you have questions or need assistance. Thanks again for the amazing review!
800response is a huge part of our business
Commentaires : 800 Response is an essential part of our business. It helps me track every single call and evaluate the effectiveness of each program that we are spending money on. I do not know what I would do with out it. Thanks 800response.com for keeping me on track.
Avantages :
The tracking aspect is key. I can easily redirect calls, label and create campaigns. It also ensures that I do not miss getting back with every single caller. It allows me to train and monitor quality control within the team.
Inconvénients :
AT this time I do not have any cons regarding this software.
Réponse de l'équipe de 800response
il y a 5 ans
Thanks for the excellent review and feedback, Carey! We are so glad that you find such great value in our call tracking and lead tracking tools and that you are using key reports to monitor and evaluate your campaigns. We love to hear from customers who are using our solution to improve marketing strategies and to ensure ROI. As always, we're here if you need anything!
800 Response is reliable, providing exceptional customer service.
Commentaires : 800 Response continually reviews our business model and makes valid recommendations on how we can enhance our efforts.
Avantages :
Facility of use. Ability to ensure that the right messaging is being conveyed to prospective students.
Inconvénients :
We have not had any issues with the software.
Réponse de l'équipe de 800response
il y a 3 ans
Thank you for the amazing review! We appreciate your business and your partnership. We're always here to help, so let us know if there's anything you need to ensure the success of your organization in 2022!
Great team and solution
Commentaires : We were looking for a solution to direct various inbound phone needs to a variety of our functional teams. Integrating this solution with other technology and call routing workflows. We were able to obtain custom phone numbers and meet the organizations need of routing, call recording and reporting outcomes.
Avantages :
The people are easy to reach and work with to help solve a variety of telephony solutions desired from a middle sized business with an array of workflow needs.
Inconvénients :
Cost creep. As you continue advancing to down the solution layout your incremental cost increases need to be carefully monitored to avoid unnecessary spending.
Réponse de l'équipe de 800response
il y a 5 ans
Thanks for your review, Ben! We are glad that our solution meets your needs and easily integrates with other technologies you use. We will pass along your feedback. Looking forward to working with you in the future!
Stellar Customer Service
Commentaires : I love the program. It has added so much information per call which makes my job so much easier. I know there is still so much more to learn and explore. The best part though is the contact at 800 Response I get to work with [SENSITIVE CONTENT HIDDEN]. She is just wonderful!! Always there to help and make the day just a little bit brighter.
Avantages :
It was an easy program to use, but I love all the added information I got from each call.
Inconvénients :
A little hard to make changes, because you have to email the IT for every number change. No portal to do small updates yourself.
Réponse de l'équipe de 800response
il y a 5 ans
Danielle, we're happy to hear that our solution is working so well for you and making your job easier! We will pass along your input to our team and your Client Engagement Specialist. Thanks for the positive review and the feedback!
Helps Streamline our Marketing Efforts
Commentaires : We are very happy with 800response and would not hesitate to recommend them to other businesses.
Avantages :
The best thing about 800 response is by far and away, the reporting. Implementing this software has enabled us to make clear and concise decisions about where to spend our marketing dollars.
Inconvénients :
If I could add one thing, it would be a real-time dashboard that could tell me not only which number a lead is coming from, but where they are calling from (zip code)
Réponse de l'équipe de 800response
il y a 4 ans
Thanks for the awesome review and suggestion for our platform. We're glad that our services are helping you make marketing decisions, and we will pass along your feedback to our Development Team. Thanks for choosing 800response!
Great partner/Outstanding Service
Commentaires : 800response is a good partner. They respond quickly to any disruptions or quality issues. We have been working with them for over 10 years and they have always come through for us.
Avantages :
Ease of adding new locations and states to the network.
Inconvénients :
We've experiences no issues with the software.
Réponse de l'équipe de 800response
il y a 3 ans
Thanks so much for your review and your continued business. We're always pleased to hear from customers about their success with our solution. We look forward to working with you in 2022 and beyond!
Great product and user experience
Commentaires : Great experience and support team.
Avantages :
It works and does everything we need. The support team makes everything a breeze.
Inconvénients :
We have zero issues. It works and does everything we need. The support team makes everything a breeze.
Réponse de l'équipe de 800response
il y a 5 ans
Thanks for the stellar review, Daniel! We're always happy to get feedback, and we will certainly pass yours along. We take pride in our customer support and are dedicated to providing the best possible experience to our customers, so it's always nice to hear that our efforts are noticed and appreciated. Thank you!
Review 1
Commentaires : GoodI wish I had more menu options when the customer calls in.
Avantages :
The fact that it records calls is great. I that it also captures phone numbers.
Inconvénients :
Cost Is too high. I wish I had more menu options when the customer calls in.
Réponse de l'équipe de 800response
il y a 5 ans
Thanks so much for the valuable feedback, Kevin. We're glad you are getting value from the call recording and other features. And we've passed along your other feedback to our product development team Let us know if there's anything else we can do for you!
5 Star Review for 800response
Commentaires : The benefits we have reaped with using 800response is an increase in our enrollments.
Avantages :
The ease of use and adaptable to our business
Inconvénients :
We have not had a problem with 800response.
Réponse de l'équipe de 800response
il y a 5 ans
Thanks for the 5-star review, David! We are so excited to hear that our services have increased enrollments at Texas Barber! We have a lot of exciting new features. You can reach out to us any time to learn more about how we can help your institution. We are always happy to help. Here's to a successful 2020!
Limited experience
Commentaires : Customer service has always been fabulous.
Avantages :
I know there are a lot of features we don't use, but I've been happy with what I've seen and hope to learn more.
Inconvénients :
The interface is a little difficult to use but I'm getting there!
Réponse de l'équipe de 800response
il y a 3 ans
Thanks, Jackie! We'll pass along your comments. For now, we wanted to let you know that our Product Development team is working hard on updating our user interface to make your experience even better. So keep your eye out for product enhancement announcements. Thanks again for taking the time to leave a review and provide valuable feedback!
1800great
Commentaires : Everything I was told or promised has in fact been met.
Avantages :
The easement of use and the quality of tracking
Inconvénients :
Have no complaints the product is working well
Réponse de l'équipe de 800response
il y a 4 ans
Thanks for the review, Carol! We're so glad to hear that our solution is working well for you.
Using there service for years
Commentaires : I would not change. Support is great
Avantages :
Makes our specialty number easy to reminder. Live conversations with real people
Inconvénients :
We sometimes get calls out of our area which does cause confusion for the caller
Réponse de l'équipe de 800response
il y a 5 ans
Thanks for the review and feedback, Steven. We will pass along your comments to our Product Development Team. We are always here with support for anything you need. Thanks for using 800response!