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En savoir plus sur 800response

Obtenez entre 25 et 50 % de leads entrants supplémentaires avec des numéros de téléphone locaux, gratuits et personnalisés via 800response.

En savoir plus sur 800response

Avantages :

Ease of set-up, solid pricing, large array of vanity numbers to choose from that can fit you needs. Top-notch customer service.

Inconvénients :

The interface is a little difficult to use but I'm getting there.

800response - Notes

Note moyenne

Simplicité d’utilisation
4,6
Service client
4,9
Fonctionnalités
4,6
Rapport qualité-prix
4,3

Probabilité de recommander le produit

9,0/ 10

800response a reçu une note globale de <span class="">4,8</span> étoiles sur 5 d'après <span class="">61</span> avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (61)

Jon
Jon
Continuous Improvement Manager (É.-U.)
Utilisateur LinkedIn vérifié
Construction, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great for customer service auditing!

5,0 il y a 4 ans

Avantages :

I love the call recording feature and the ability that 800response gives me to be able to listen in on my call center to track how they are doing and the information they are giving. I also love the demographics features built in.

Inconvénients :

The overall interface is a bit dated and could use modernization but this doesn't affect functionality.

Réponse de l'équipe de 800response

il y a 4 ans

Thanks for the positive review! We're glad that our call transcription and consumer profile features are working so well for you. We will pass along your comments about our UI to the development team. Wishing you success in 2021!

Donyel
Marketing Director (É.-U.)
Santé, bien-être et fitness, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Product

5,0 l’année dernière

Commentaires : Great customer service. The platform is easy to work with and integrate into other software.

Avantages :

800 tracking allows me to use an easy number to remember on marketing so people can call our business for more information. It shows how many calls I get and where they are coming from and gives me the opportunity to listen to calls for training purposes.

Inconvénients :

I wish there was a way to tell if a person is a new or existing customer when they first call, and I wish there was a way to collect more contact data from mobile callers.

Réponse de l'équipe de 800response

l’année dernière

Donyel, Thank you so much for your thoughtful review of 800response and 800tracking. We appreciate the time you took to rate our solution and service a 10/10! We will be sure to share your feedback with your Client Engagement Specialist, and our Product team.

Amanda
Marketing Services Manager (É.-U.)
Équipement et fournitures de bureau, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Propelled Brands

2,0 il y a 3 ans

Commentaires : Not very good. Good customer service but not a good platform

Avantages :

The call recordings. The customer service is also very good

Inconvénients :

It is old fashioned, hard to navigate, not useful besides listening to calls

Réponse de l'équipe de 800response

il y a 3 ans

Thank you for taking the time to provide us with your valuable feedback. We take all feedback into consideration, and we will pass along your comments to our development team. Please note that significant updates to our UI are on the product development roadmap. In the meantime, our customer service team is always here to assist you with anything you need. Feel free to reach out to us any time, and thanks again for sharing your thoughts.

Heather
Office Manager (É.-U.)
Construction, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

[sensitive content hidden] is the best!!

5,0 l’année dernière

Avantages :

[sensitive content hidden] has been the most helpful employee 800 response has. She’s always there for us and gets back to us in a timely manner.

Inconvénients :

We haven’t had any issues with 800 response

Réponse de l'équipe de 800response

l’année dernière

Heather - thanks so much for the awesome review, and kind words for our employees and the we provide your business. We appreciate you!

Jonthan
Territory Manager (É.-U.)
Matériaux de construction, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Process Improvement for Profitability

5,0 il y a 3 ans

Commentaires : [SENSITIVE CONTENT] & 800Response have been critical partners of ours for many, many years. There is no vendor that supports and nurtures us better than 800R and their partnership has allowed our team to focus on our business and be less marred by day-to-day irrelevancies. We are beyond thrill with Mariann & 800Response and how they've support our growth with full advocacy and without reservation.

Avantages :

800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business.

Inconvénients :

800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business.

Réponse de l'équipe de 800response

il y a 3 ans

Thank you so much for the review and helpful feedback! We will pass along your comments to the team, and we're always here if you need anything! Looking forward to working with you in 2022 and beyond!

Larry
Vice President, Operations (É.-U.)
Biens de consommation, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Exceptional People with a Great Product

5,0 il y a 4 ans

Commentaires : Again, the staff, both customer-facing and back-end engineering are outstanding people who are a pleasure to work with and keep our relationship solid and profitable for both companies.

Avantages :

Call tracking, recording, consumer profiling and integration with our contact center platform are all outstanding features at 800 Response. The speech analytics tool, Call Finder, is a world-class piece of software if you have the use for it. But the best parts of 800 Response are the team. For years, we have found everyone at the organization to be reliable, responsive, helpful and solution-oriented. The service from this group makes 800R standout.

Inconvénients :

The Call Finder tool requires a team member at 800R to administrate and build searches. This is something we would prefer to do in-house, managing the software ourselves.

Réponse de l'équipe de 800response

il y a 4 ans

Thank you for the high praise, Larry! We're so glad that our solution has helped your contact center. We are always here to assist you with anything you need, and we'll be sure to pass along your feedback to the rest of the team!

Danielle
Spa Lead Program Manager (É.-U.)
Biens de consommation, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Company that deserves a glowing review

5,0 il y a 3 ans

Commentaires : From finding the company to working almost daily with [SENSITIVE CONTENT] to integrate 800 Response with our systems has been a wonderful experience!!

Avantages :

The ease of this software is unmatched. Although the company is EXCELLENT about offering trainings and instruction it is almost not needed with how user friendly the system is.

Inconvénients :

Not really sure I have found a Con yet. So far all the functionalities have worked in sync with our needs.

Réponse de l'équipe de 800response

il y a 3 ans

Thanks for the awesome review, Danielle! We are so happy to hear that you've had such success with our solution, and that it's so easy to use. We will be sure to pass along your feedback to the rest of the team. We're always here if you need anything!

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Enseignement supérieur, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great system

5,0 il y a 3 ans

Avantages :

Outstanding customer service, great reporting tools.

Inconvénients :

The spreadsheet-based configuration system, while thorough, is a bit tedious.

Réponse de l'équipe de 800response

il y a 3 ans

Thank you for leaving a review! We are happy to hear that our reporting tools are meeting your needs and that our customer service continues to meet and exceed expectations. Our development team has quite a few updates to our system on the roadmap, but we will certainly pass along your feedback. As always, our Client Engagement Specialists are here to help, so let us know if we can do anything to support you in the meantime. Thanks again!

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Customer Service

4,0 il y a 4 ans

Commentaires : Customer Service is excellent. Always super helpful.

Avantages :

We have used an 800 Response phone number for 15 years. Its necessary for our business. The software is responsive and easy to use. The information it provides regarding the calls we get and is helpful in determining which regions our calls are coming from.

Inconvénients :

Can't think of anything. We aren't a power user, so we don't get too deep into it.

Réponse de l'équipe de 800response

il y a 4 ans

Thank you for the review and for choosing 800response!

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Construction, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Service for 800 tracking

5,0 il y a 6 ans

Commentaires : Great to deal with. Ease of use.

Avantages :

Call recording. tracking of data. many great features

Inconvénients :

not sure I have anything negative to say. this service does what i need it to

Réponse de l'équipe de 800response

il y a 3 ans

We're happy to hear that the call tracking and recording services are working so well for you, and we greatly appreciate your business.

Michael
VP of Marketing (É.-U.)
Construction, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Fantastic Program!

5,0 il y a 3 ans

Commentaires : Our account manager, [SENSITIVE CONTENT] is a gem! She’s very attentive & handles our needs very quickly & efficiently!

Avantages :

Ease of use in capturing, recording & reviewing calls for training purposes. Customer Service & attention is spot on!

Inconvénients :

This program to date has everything we need & more. Cannot think of a negative.

Réponse de l'équipe de 800response

il y a 3 ans

Thanks for the review and valuable feedback! We will pass along your comments to the team, and we wish you success in 2022!

michael
President (É.-U.)
Construction, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Solid customer interaction tool

5,0 il y a 5 ans

Commentaires : We were trying to roll out a new product; and as part of that - introduce a new method of customer interaction in our call center. New customer target demo meant new scripts and different approaches. The #1 priority was to enable our call center to listen to customer calls so that we could evaluate them and provide very fast feedback and coaching to our staff so they could learn and improve as quickly as possible. 800 response was a great tool to enable this.

Avantages :

800 response is a very good tool to manage customer interactions; the ability to hear the specific conversations between our team members and customers was the most valuable feature as it enabled daily performance coaching and constant improvement.

Inconvénients :

Integration was not a problem. The only issue we had was an occasional call that would not be recorded for some reason. It did not happen often, but when it did it cost us time trying to track down the problem.

Réponse de l'équipe de 800response

il y a 5 ans

Michael, that's great news! We are excited to hear first-hand that our call recording and call monitoring tools helped you accomplish your #1 priority/goal for your call center and that you're finding value in our solution. We have passed along your feedback to our Product Development team. We're always here to help, so if you have any issues with call recording, we're happy to help you track down the issue to save you some time. Thanks so much for the review and valuable feedback!

Alfredo
Regional Manager (É.-U.)
Assurance, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I recommended this product to elevate your retencion

5,0 il y a 3 ans

Commentaires : Friendly

Avantages :

Listen calls, measure the retention in my agents

Inconvénients :

Reports, convert the report in excel and print it

Réponse de l'équipe de 800response

il y a 3 ans

Thank you for your review. We're so happy that the ability to listen to calls is helping you with agent retention. As for the reports, you do have the ability to convert the reports into an excel file or a PDF for printing. Our customer service team is always happy to help. Feel free to reach out to us any time if you have questions or need assistance. Thanks again for the amazing review!

Carey
Marketing Manager (É.-U.)
Matériaux de construction, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

800response is a huge part of our business

5,0 il y a 5 ans

Commentaires : 800 Response is an essential part of our business. It helps me track every single call and evaluate the effectiveness of each program that we are spending money on. I do not know what I would do with out it. Thanks 800response.com for keeping me on track.

Avantages :

The tracking aspect is key. I can easily redirect calls, label and create campaigns. It also ensures that I do not miss getting back with every single caller. It allows me to train and monitor quality control within the team.

Inconvénients :

AT this time I do not have any cons regarding this software.

Réponse de l'équipe de 800response

il y a 5 ans

Thanks for the excellent review and feedback, Carey! We are so glad that you find such great value in our call tracking and lead tracking tools and that you are using key reports to monitor and evaluate your campaigns. We love to hear from customers who are using our solution to improve marketing strategies and to ensure ROI. As always, we're here if you need anything!

Shari
Marketing Director (É.-U.)
Gestion de l'enseignement, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

800 Response is reliable, providing exceptional customer service.

5,0 il y a 3 ans

Commentaires : 800 Response continually reviews our business model and makes valid recommendations on how we can enhance our efforts.

Avantages :

Facility of use. Ability to ensure that the right messaging is being conveyed to prospective students.

Inconvénients :

We have not had any issues with the software.

Réponse de l'équipe de 800response

il y a 3 ans

Thank you for the amazing review! We appreciate your business and your partnership. We're always here to help, so let us know if there's anything you need to ensure the success of your organization in 2022!

Ben
Associate VP Business Intelligence (É.-U.)
Gestion de l'enseignement, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great team and solution

4,0 il y a 5 ans

Commentaires : We were looking for a solution to direct various inbound phone needs to a variety of our functional teams. Integrating this solution with other technology and call routing workflows. We were able to obtain custom phone numbers and meet the organizations need of routing, call recording and reporting outcomes.

Avantages :

The people are easy to reach and work with to help solve a variety of telephony solutions desired from a middle sized business with an array of workflow needs.

Inconvénients :

Cost creep. As you continue advancing to down the solution layout your incremental cost increases need to be carefully monitored to avoid unnecessary spending.

Réponse de l'équipe de 800response

il y a 5 ans

Thanks for your review, Ben! We are glad that our solution meets your needs and easily integrates with other technologies you use. We will pass along your feedback. Looking forward to working with you in the future!

Danielle
Marketing (É.-U.)
Matériaux de construction, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Stellar Customer Service

4,0 il y a 5 ans

Commentaires : I love the program. It has added so much information per call which makes my job so much easier. I know there is still so much more to learn and explore. The best part though is the contact at 800 Response I get to work with [SENSITIVE CONTENT HIDDEN]. She is just wonderful!! Always there to help and make the day just a little bit brighter.

Avantages :

It was an easy program to use, but I love all the added information I got from each call.

Inconvénients :

A little hard to make changes, because you have to email the IT for every number change. No portal to do small updates yourself.

Réponse de l'équipe de 800response

il y a 5 ans

Danielle, we're happy to hear that our solution is working so well for you and making your job easier! We will pass along your input to our team and your Client Engagement Specialist. Thanks for the positive review and the feedback!

Kristin
Manager (É.-U.)
Construction, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Helps Streamline our Marketing Efforts

5,0 il y a 4 ans

Commentaires : We are very happy with 800response and would not hesitate to recommend them to other businesses.

Avantages :

The best thing about 800 response is by far and away, the reporting. Implementing this software has enabled us to make clear and concise decisions about where to spend our marketing dollars.

Inconvénients :

If I could add one thing, it would be a real-time dashboard that could tell me not only which number a lead is coming from, but where they are calling from (zip code)

Réponse de l'équipe de 800response

il y a 4 ans

Thanks for the awesome review and suggestion for our platform. We're glad that our services are helping you make marketing decisions, and we will pass along your feedback to our Development Team. Thanks for choosing 800response!

Barbara
Senior Director of Marketing (É.-U.)
Services financiers, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great partner/Outstanding Service

5,0 il y a 3 ans

Commentaires : 800response is a good partner. They respond quickly to any disruptions or quality issues. We have been working with them for over 10 years and they have always come through for us.

Avantages :

Ease of adding new locations and states to the network.

Inconvénients :

We've experiences no issues with the software.

Réponse de l'équipe de 800response

il y a 3 ans

Thanks so much for your review and your continued business. We're always pleased to hear from customers about their success with our solution. We look forward to working with you in 2022 and beyond!

Daniel
CMO (É.-U.)
Services aux consommateurs, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product and user experience

5,0 il y a 5 ans

Commentaires : Great experience and support team.

Avantages :

It works and does everything we need. The support team makes everything a breeze.

Inconvénients :

We have zero issues. It works and does everything we need. The support team makes everything a breeze.

Réponse de l'équipe de 800response

il y a 5 ans

Thanks for the stellar review, Daniel! We're always happy to get feedback, and we will certainly pass yours along. We take pride in our customer support and are dedicated to providing the best possible experience to our customers, so it's always nice to hear that our efforts are noticed and appreciated. Thank you!

Kevin
Pres (É.-U.)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review 1

4,0 il y a 5 ans

Commentaires : GoodI wish I had more menu options when the customer calls in.

Avantages :

The fact that it records calls is great. I that it also captures phone numbers.

Inconvénients :

Cost Is too high. I wish I had more menu options when the customer calls in.

Réponse de l'équipe de 800response

il y a 5 ans

Thanks so much for the valuable feedback, Kevin. We're glad you are getting value from the call recording and other features. And we've passed along your other feedback to our product development team Let us know if there's anything else we can do for you!

David
Chairman/COO/CFO (É.-U.)
Gestion de l'enseignement, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

5 Star Review for 800response

5,0 il y a 5 ans

Commentaires : The benefits we have reaped with using 800response is an increase in our enrollments.

Avantages :

The ease of use and adaptable to our business

Inconvénients :

We have not had a problem with 800response.

Réponse de l'équipe de 800response

il y a 5 ans

Thanks for the 5-star review, David! We are so excited to hear that our services have increased enrollments at Texas Barber! We have a lot of exciting new features. You can reach out to us any time to learn more about how we can help your institution. We are always happy to help. Here's to a successful 2020!

Jackie
Owner (É.-U.)
Construction, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Limited experience

5,0 il y a 3 ans

Commentaires : Customer service has always been fabulous.

Avantages :

I know there are a lot of features we don't use, but I've been happy with what I've seen and hope to learn more.

Inconvénients :

The interface is a little difficult to use but I'm getting there!

Réponse de l'équipe de 800response

il y a 3 ans

Thanks, Jackie! We'll pass along your comments. For now, we wanted to let you know that our Product Development team is working hard on updating our user interface to make your experience even better. So keep your eye out for product enhancement announcements. Thanks again for taking the time to leave a review and provide valuable feedback!

Carol
Office Manager (É.-U.)
Génie mécanique ou industriel, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

1800great

5,0 il y a 4 ans

Commentaires : Everything I was told or promised has in fact been met.

Avantages :

The easement of use and the quality of tracking

Inconvénients :

Have no complaints the product is working well

Réponse de l'équipe de 800response

il y a 4 ans

Thanks for the review, Carol! We're so glad to hear that our solution is working well for you.

Steven
Sales Manager (É.-U.)
Automobile, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Using there service for years

5,0 il y a 5 ans

Commentaires : I would not change. Support is great

Avantages :

Makes our specialty number easy to reminder. Live conversations with real people

Inconvénients :

We sometimes get calls out of our area which does cause confusion for the caller

Réponse de l'équipe de 800response

il y a 5 ans

Thanks for the review and feedback, Steven. We will pass along your comments to our Product Development Team. We are always here with support for anything you need. Thanks for using 800response!