18 ans à aider les entreprises canadiennes
à choisir le meilleur logiciel

En savoir plus sur Verizon Connect

Le logiciel de transport routier de Verizon Connect est conçu pour les PME qui possèdent une flotte de véhicules 5 ou plus.

En savoir plus sur Verizon Connect

Avantages :

The equipment is bulky anyone looking to steal your equipment can easily see it’s there and can easily take it off.

Inconvénients :

Constant connection issues, difficult for drivers to use, customer service sometimes would have you holf for up to an hour before answering your call.

Verizon Connect - Notes

Note moyenne

Simplicité d’utilisation
3,4
Service client
2,8
Fonctionnalités
3,2
Rapport qualité-prix
2,8

Probabilité de recommander le produit

4,9/ 10

Verizon Connect a reçu une note globale de 3,2 étoiles sur 5 d'après 918 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (918)

Alexandre
Gérant (France)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Résiliation non prise en compte et facturation en continu (à FUIR)

2,0 il y a 6 mois

Commentaires : Une expérience qui débutait très bien et qui fini de manière chaotique. Comportement irresponsable et abusif sur le côté facturation et résiliation.

Avantages :

Verizon est très fort commercialement et arrive à vous vendre un produit qui semble qualitatif, et fonctionnel.

Inconvénients :

Verizon est injoignable, très compliqué pour résilier, ou faire déposer du matériel lors de vente de véhicule. Il facture leur client, pour des véhicules vendus, et même plusieurs mois (bientôt années) leur client à la suite de la résiliation du compte. Aucun service client digne de ce nom pour vous aider dans vos problématiques, on fait toujours passer le message au "service concerné" qui ne vous rappellera jamais.

DOUGLAS
Gerant (France)
Transport routier/ferroviaire, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Mauvaise expérience

1,0 l’année dernière

Commentaires : Horrible Aucune communication aucune résolution de problème à fuir

Avantages :

La possibilité de mettre des badges d’identification conducteur

Inconvénients :

Mauvais service client, pas de remonter de prise Obd comme vendu par le commercial, renouvellement de contrat alors que le délai de prévenance de 2 mois a été respecté, service installation désorganisé, impossible de les joindre, impossible de résoudre les problèmes et on continue à recevoir les factures même pour les services qu’ils sont incapables de fournir.

YASSINE
Président (France)
Télécommunications, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Entreprise malhonnête

1,0 il y a 11 mois

Commentaires : Les véhicules sont localisés avec un décalage de 24h. Pour prendre un rendez-vous et vérifier ce qui ne va pas, bon courage.
Quand la personnes est venue, elle n'a jamais su résoudre le problème.
Les voitures n'étant en ma possession car vendues, accidentées (à la casse), ou en fin de Leasing, VERIZON continue à facturer.
C'est juste minable de leur part.

Avantages :

Parfois, on arrive à localiser le véhicule

Inconvénients :

Le service client est désastreux et malhonnête. Mieux vaut ne pas avoir de soucis de géoloc, car avant de le résoudre, plusieurs mois s'écouleront. Le service client est formaté au même discours, il ne comprend rien à vos demaandes.

Jean-Pierre
DIRIGEANT (France)
Équipement et fournitures de bureau, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

A FUIR !!!!

1,0 il y a 2 mois

Commentaires : Une entreprise irresponsable et se moque éperdument de ses clients !

Avantages :

Une très mauvaise expérience aucun avantage à perdre son temps !

Inconvénients :

Boitier HS au bout de quelques mois. RDV impossible à avoir avant 3 mois. Passe par un prestataire. Demande de résiliation avec A/R pour manquement au contrat. Résiliation non prise en compte et facturation en continu. Injoignable. L'horreur et ça depuis depuis 1 an !!!

Yannick
Président (France)
Utilisateur LinkedIn vérifié
Sécurité et enquêtes, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Entreprise malhonnête, à fuir!!!!

1,0 l’année dernière

Commentaires : catastrophique au global, mauvaise interface, mauvais matériel peu pratique, contrat inarrêtable

Avantages :

// pas de véritable avantage à utiliser ce logiciel

Inconvénients :

Service client inexistant, contrat résilié en 2018 et arrêt des prélèvement en juin 2023!!!! ne veulent pas rembourser les trop-perçus, insistent pour faire signer de nouveaux engagements, personnel peu fiable, aucun rappel à part du service commercial.

timothee
Génie électrique (Cameroun)
Fabrication électrique/électronique, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

tres satisfait

5,0 il y a 2 ans

Commentaires : C'était assez précis et facile à naviguer

Avantages :

sa fiiabilitéVerizon a été très professionnel tout au long de ce processus et a respecté ses engagements et ses nominations. Lorsque nous avons des problèmes, le service client est toujours à portée de main.Nous sommes en mesure de surveiller tout type de vitesse et également l'utilisation non autorisée de véhicules. Nous sommes également en mesure de voir où se trouvent nos véhicules et de ne pas perdre un appel téléphonique.

Inconvénients :

Je pense que le service mensuel est trop cher. Il semble que vous pourriez peut-être obtenir des incitations ou des réductions de prix.

David
David
Ceo (É.-U.)
Utilisateur LinkedIn vérifié
Produits pharmaceutiques, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good tool for scheduling and prospecting

4,0 l’année dernière

Commentaires : Overall I’m happy with what I’m getting just wish it were cheaper but they do have good customer support

Avantages :

The prospecting is unlike any I’ve seen out there

Inconvénients :

It is very spendy relative to the features and tools I use

Kirk
Estimator (É.-U.)
Construction, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Pro Verizon Connect

5,0 il y a 3 mois

Commentaires : We use it to manage our fleets. It has helped us know where employees and equipment are and how long they spend at each job site.

Avantages :

It has helped us manage our fleet locations as well as employee time tracking

Inconvénients :

Nothing. It has been great and easy to work with

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Transport routier/ferroviaire, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Terrible company, customer service & overall awful company

1,0 il y a 6 mois

Commentaires : Overall, just so terrible. Their customer service is awful. they don't listen to customer's needs and will keep renewing contracts without consent.

Avantages :

I literally have nothing good to say about this company. Everything is a challenge with them and we've had them for years.

Inconvénients :

Everything is terrible about this company. Customer service has no idea what they're doing and constantly have to transfer phone calls back & forth because they don't know what they're doing. I'm trying to update a credit card on file and their website doesn't work. I've been transferred 4 times already in 10 mins. It's a simple request. This is just a minor issue. We've had so many major issues as well!

Rick
CEO (É.-U.)
Eau/gaz/électricité, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

20 year old technology with no option to cancel

1,0 il y a 3 mois

Commentaires : Buyer beware! Don't buy unless you want to be locked into a contract with a product that will receive zero enhancements.

Avantages :

There really isn't anything good about verizon connect / reveal.

Inconvénients :

Terrible experience. You're locked into a 3 year agreement with no option for cancellation, other than buyout of the entire contract. The website for office login is horrendous and hasn't been updated since 2014. The mobile app is even worse.

Veronica
Administrative Assistant (É.-U.)
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

quick and reliable

5,0 il y a 4 mois

Commentaires : overall my experience with Verizon Connect has been great!

Avantages :

verizon connect is quick and reliable whenever we need to communicate as a team in our company.

Inconvénients :

there is not many things I do not like about verizon connect. Its great

Nick
CFO (É.-U.)
Construction, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Swindled and Hood Winked

1,0 il y a 10 mois

Commentaires : In a word: miserable. I feel lied to, cheated, hoodwinked, etc. Verizon Connect seems like it has half the capability of competitors and twice the problems. I cannot stress enough the cheap factor, and overall lack of confidence I have in this system. On top of that, they operate with 100% foreign customer service agents who often have strong accents that make communication difficult. Their customer service system is byzantine, I currently have half a dozen "issues," open with little or no resolve. I often get 2-3 different agents calling in a 24 hour period about the same issue, and none has a firm grip on the situation. Nightmarish is not too strong a word to describe the Verizon experience. Avoid it all costs!

Avantages :

Very little. I feel the agent that sold us our system outright lied about the features. The GPS/Vehicle tracking seems to work fine most of the time, but you must have the vehicle on and running, it relies on an SD card mounted in the camera. Translation: if the camera gets stolen, there goes your data and video. Verizon seems decidedly low tech and low feature when compared against competitors.

Inconvénients :

Where do I start? First, they made a mess of the initial shipping and order. I'm fighting a frustrating battle to even complete my system, and they tell me they're on back order for all units. Second, it lacks real-time communication with the drivers. I cannot even look at the driver camera in real-time, I must request a clip, which takes some time to download/deliver. Third, I cannot access video unless the truck remains on and running due to the SD card and camera needing power to operate. Fourth, the devices seem to cause electronic malfunctions in all of our vehicles, including battery drain.

Matt
Matt
Vice President (É.-U.)
Utilisateur LinkedIn vérifié
Produits chimiques, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

DO NOT BUY VERIZON CONNECT

1,0 il y a 10 mois

Commentaires : Do not buy Verizon Connect. Stay away from this at all costs. We made the change to Verizon Connect due to the customer service and reliability of the service that was sold to us. Unfortunately, it was a complete lie in what they offer and you will be stuck in a contract no matter what service you have. From the start, we did not have all devices working properly or set up in the system. It took hours on the phone and over a couple months to finally get all the devices working properly. If you request to have them email you to respond to a support case, they will not. They will consistently call you and leave you messages throughout the day at random, even if you request them to schedule a call. They would even call us and leave messages about issues that were not what we had. After 6 months, we still have not been able to set up users on the account. We attempted to end the contract due to these issues and they said it would cost us $4000 to get out of it because they had resolved all the concerns. Yet after 6 months of a request, I still do not have a user set up and have received no response to that request. They do not know what is going on in their customer service because I would receive multiple messages from different people that did not all have the same information. Overall, I would stay clear of Verizon for any business if possible. They have never shown they can offer quality customer service and they will charge you for every month regardless if the service you are getting is what is in the contract. I will be leaving this contact once it is complete. I would recommend “Track your Truck” if you want another possible option for your fleet gps needs.

Avantages :

Nothing. Do not waste your time on buying this service.

Inconvénients :

It is a horrible service and company to work with. See further details in the next question.

Elizabeth
Office Administrator (É.-U.)
Services aux consommateurs, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Horrific Customer Service

2,0 l’année dernière

Commentaires : Great from the start and awful once we purchased it. If I didn't already have their phone service for the business and another fleet software it speaks to I would never use them. It's like pulling teeth to even get someone to call you. Like 2 weeks minimum.

Avantages :

The sales process was great of course, they want your money. They're quick to respond, call you everyday following up, but once you've purchased the service the customer service is the worst I've ever experienced.

Inconvénients :

No one will email you back or return your calls. The customer service number is just a call center of people who don't seem to understand the software enough to even help you. They have to transfer you to multiple people to get you to someone who understands it enough to help. Truly the worst service I've dealt with.

Robert
Owner (É.-U.)
Production alimentaire, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Life saver

5,0 il y a 2 mois

Commentaires : Has been a great app to have on the phone to see what is happening

Avantages :

Being able to see day to day operations with ease

Inconvénients :

Some times it has a delay but could be from poor signal

Cody
Store Manager (É.-U.)
Vente au détail, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Number One in the Business, Verizon Connect

5,0 il y a 2 mois

Commentaires : Nothing but the best , I would recommend Verizon Connect to anyone running a business.

Avantages :

The ability to track in real time my entire fleet including ETA's and required maintenance.

Inconvénients :

Not using Verizon sooner, I waisted a lot of time and money trying to generate this information manually

Sheri
Assistant (É.-U.)
Transport routier/ferroviaire, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Save your money!

1,0 il y a 2 ans

Commentaires : Horrible, absolutely horrible!!!

Avantages :

I would have liked the free month, if they would have sent us the correct equipment, but it took nearly the whole month for them the figure out that they had sent us the wrong boxes.

Inconvénients :

The Customer Support is a joke. Out of the 100s of phone calls that my brother & myself made to them, I found 1 that actually took the time to look over the account & he was the one that figured out that we were sent the wrong equipment. Then once we got the right stuff installed, they worked for about a week & then started dropping the signals & not keeping track of out trucks. When we called to complain about it, we were told that they just wanted to fix 1 piece at a time, instead of fixing all 4 boxes that were having issues.

Mario
IT Director (É.-U.)
Art, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Losing all faith with Verizon

4,0 l’année dernière

Commentaires : Ok to setup and mostly works once complete, but support and making changes or alterations after the fact are not pleasant experiences.

Avantages :

It was fairly easy to use and get things set up.

Inconvénients :

Dealing with their support in chat and phone format is very unpleasant. Reaching the right and knowledgable people is either difficult, or a gamble.

Joseph
Parts Dept Manager (É.-U.)
Transport routier/ferroviaire, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great Product

4,0 il y a 10 mois

Avantages :

Ease of set up and use. We have a small fleet that Verizon helps us track

Inconvénients :

Cost of initial set up was high. We had to wait to get an installer to our location

Sharrell
Care Coordination (É.-U.)
Santé, bien-être et fitness, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Verizon has a better app than most

4,0 il y a 4 mois

Commentaires : Pretty good! As far as other carriers systems, this one is easy, modern and nice.

Avantages :

The ease of use and the ability to administer my personal cell used for business as well, for on call weekends.

Inconvénients :

The limits on dates for payments and the speed that payments get taken when I set them up, like let the check hit first, jeeze.

Jeff
branch manager (É.-U.)
Matériaux de construction, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Verizon Connect Report

3,0 il y a 8 mois

Avantages :

Nothing really it always lagged on info.

Inconvénients :

Realtime information was never reliable.

Kirk
Owner/Operator (É.-U.)
Transport routier/ferroviaire, Travailleur autonome
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Worst Service I Have Ever Had/Used in My 58 Years on This Planet

1,0 il y a 2 ans

Commentaires : I think I covered that.

Avantages :

Not using their service any longer.

Inconvénients :

The service they offered but could never get to work properly and their non-existent customer care.DO YOURSELF A FAVOR AND REVIEW THE BBB COMPLAINTS AGAINST VERIZON CONNECT BEFORE YOU CONSIDER USING THEIR SERVICE. WORST SERVICE I HAVE EVER EXPERIENCED FOR ANYTHING IN MY 58 YEARS ON THIS PLANET... SERIOUSLY.

Mark
NA (Australie)
Transport routier/ferroviaire, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Avoid this company.

1,0 il y a 7 mois

Commentaires : Extremely poor. Communication is lacking and no one knows what is actually happening.

Avantages :

Initially had great service until an account was signed up.

Inconvénients :

Customer service is appalling. Devices don’t work, I’ve been waiting for a month to have support and nothing. They also break privacy by continuing to issue invoices and emails to an incorrect email address after repeated advice to update.

Ian
Operations (É.-U.)
Construction, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Reveal for Trucks, Equipment, and Assets - GPS is serviceable, HW is spotty, Customer Support is bad

3,0 l’année dernière

Commentaires : Day-to-day functionality is mostly reliable and gives us what we need. However, when issues come up, there is the known quantity of headaches that come with addressing them.

Avantages :

The UI is decent, and easy enough to use. There are reporting features that we'll likely not implement but are nice to know are available. There is an extensive library of info for troubleshooting & installation. Tier 2 techs are helpful, some product specialists are good as well. Vehicle trackers seem to work fine, low failure rate.

Inconvénients :

By far it is customer service. Tier 1 techs are based overseas, and while there are some competent agents in the call center, most are not. Getting to Tier 2 techs as fast as possible is the only way to be efficient. We've had 3 "Customer Success Managers" in the last year and none have been easy to contact and seem highly overloaded with accounts. We also weren't billed for 9 months, and gave multiple reminders - then with only an automated payment warning email, were charged for all at once. The asset tracking hardware is also flaky, we've replaced numerous units that stop working.

Mitchell
School bus driver (É.-U.)
Transport routier/ferroviaire, Travailleur autonome
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

All you need

5,0 il y a 4 mois

Commentaires : My experience is great this helps so much works as intended

Avantages :

App works great never have a problem with it

Inconvénients :

I do not have any negative to say about it