Salesforce Sales Cloud - Avis

4,4 (17 527) Donnez votre avis!

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Avantages :

The dashboard is in every case exceptionally alluring and basic. The interface is delightful and generally has an excellent cost.

Inconvénients :

There are countless strides to having a total record, so this is definitely not a languid program. In case you will utilize it, focus on utilizing it, in any case, nonsense in, nonsense out.

Salesforce Sales Cloud - Notes

Note moyenne

Simplicité d’utilisation
4,0
Service client
4,1
Fonctionnalités
4,4
Rapport qualité-prix
4,0

Probabilité de recommander le produit

8,1/10

Salesforce Sales Cloud a reçu une note globale de 4,4 étoiles sur 5 d'après 17 527 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (17 527)

Cory
Cory
Agent
Utilisateur LinkedIn vérifié
Assurance, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great CRM

4,0 il y a 2 ans
Sous-titres en français disponibles pour la vidéo
Koouyate
commercial (Côte d’Ivoire)
E-learning, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Optimisez votre processus de vente avec Salesforce Sales Cloud

5,0 il y a 4 jours Nouveau

Commentaires : Augmentation de la productivité : nous avons amélioré nos processus de vente en utilisant les outils de gestion des opportunités, de suivi des performances et de reporting de Salesforce Sales Cloud. Cela nous a aidé à identifier les opportunités les plus prometteuses et à augmenter notre taux de conversion.

Avantages :

Optimisez votre processus de vente avec Salesforce Sales Cloud : une solution CRM complète pour gérer vos pipeline, vos relations clients et augmenter votre productivité"Voici quelques points forts de Salesforce Sales Cloud :Flexibilité : Salesforce Sales Cloud permet aux utilisateurs de personnaliser les pipelines de vente en fonction de leurs besoins spécifiques, ce qui permet une meilleure gestion des opportunités d'affaires.Suivi et analyse : Salesforce Sales Cloud offre des outils de suivi des performances et de reporting pour suivre les résultats des ventes et identifier les opportunités d'amélioration.Collaboration : avec Salesforce Sales Cloud nous bénéficions des fonctionnalités de collaboration pour les équipes de vente, ce qui facilite la coordination et la communication entre les membres de notre équipe.Intégration : Salesforce Sales Cloud est facilement intégrable avec d'autres outils d'entreprise tels que les outils de marketing et d'analyse.

Inconvénients :

Voici quelques points faibles de Salesforce Sales Cloud :Coût : Salesforce Sales Cloud peut être coûteux pour les petites entreprises ou les entreprises qui n'ont pas besoin de toutes les fonctionnalités proposées.Complexité : Salesforce Sales Cloud peut être complexe à utiliser pour certains utilisateurs, en particulier pour ceux qui n'ont pas une bonne connaissance des outils de gestion de la relation client. Il peut être nécessaire de consacrer du temps pour maîtriser les fonctionnalités avancées.

Ismail
Responsable développement (France)
Restaurants, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Utilisation quotidienne

5,0 il y a 4 mois

Avantages :

Le logiciel est parfait, un CRM simple et bien expliqué pour une utilisation quotidienne

Inconvénients :

Le logiciel n’est pas si simple à manipuler.

Utilisateur vérifié
Business Development Manager (France)
Utilisateur LinkedIn vérifié
Relations publiques et communications, 1 001-5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Logiciel CRM très complet

5,0 il y a 4 mois

Commentaires : Très bonne expérience d'utilisation

Avantages :

CRM efficace et complet. Répond parfaitement aux besoins des commerciaux

Inconvénients :

Le design mériterait d'être un peu plus moderne

Utilisateur vérifié
Sales engineer (France)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

About SalesForce

5,0 l’année dernière

Avantages :

Useful - easy to use - impeccable rien à dire

Inconvénients :

RAS pour le moment - créer une application mobile

Utilisateur vérifié
Promoteur des Ventes (France)
Utilisateur LinkedIn vérifié
Fabrication électrique/électronique, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Super logiciel CRM

4,0 il y a 4 mois

Avantages :

Simplicité, fluidité, design, appli mobile

Inconvénients :

Rien de spécial car une formation a été dispensée

Adrien
Graphiste (France)
Vente en gros, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

mon avis sur Salesforce

4,0 il y a 4 mois

Commentaires : Je vois Salesforce comme un portail qui fait le lien entre le personnel sédentaire et le terrain, cela permet de gagner du temps, dans la recherche de fichiers, d'évènements grâce au calendrier, pour communiquer, c'est très efficace, tout est regroupé sur une seule plateforme. certains points fonctionnels sont à améliorer mais j'apprécie la possibilité d'adapter l'outil aux besoins de l'entreprise.

Avantages :

Mon utilisation est relativement limitée : suivi des offres commerciales, mis à jour des plans merchandising, messagerie. Son côté intuitif et sa mise en place simplifiée est appréciable, pas besoin de compétences particulières requises pour se faire la main dessus. J'apprécie la messagerie. Ayant en charge le digital learning auprès de la force de vente, elle m'est très utile pour commenter ou aider les commerciaux terrain, la notification par mail est très pratique.

Inconvénients :

L'interface de la page d'accueil mériterait d'être repensé, trop d'infos inutiles affichées à mon goût. L'outil est plutôt intuitif, bien pensé mais je n comprend pas certaines choses : pourquoi le retour en arrière est si mal fait dans la navigation des fichiers, on retombe à la racine et l'on est obligé de refaire le chemin en entier ?!

semi
chef des ventes (France)
Services aux consommateurs, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

bon logiciel mais mérite d'être plus simple

3,0 il y a 11 mois

Commentaires : a mon niveau de consultation tout va bien
je pense que les tableaux de bord pourrais être plus facile à faire

Avantages :

bon système exploitation facile mise a jour simple

Inconvénients :

manque de rappel afin de rien loupé améliorer la traçabilité des actions dans sa fonctionnalité

Lyazidi
Lyazidi
Cadre lean manufacturing (Maroc)
Utilisateur LinkedIn vérifié
Automobile, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Un outil puissant

5,0 il y a 3 ans

Commentaires : Il m'aide à faire des opérations des calculs pour ne pas être occupé sur tout le temps

Avantages :

Un outil pour aider à faire des calculs et le suivi des ventes rapidement

Inconvénients :

Des inconvénients surtout au niveau de l'utilisation au début

anthony
Inspecteur (France)
Génie civil, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Bon logiciel dans sont ensemble

4,0 il y a 4 mois

Avantages :

Le calcul automatique qui simplifie la vie.

Inconvénients :

Un peu dur au début de le prendre en main.

Utilisateur vérifié
Analyste fonctionnelle (Canada)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Bon produit

3,0 il y a 2 mois

Avantages :

Encore peu utilisé mais c'est quand même un bon outil. Quelques bogues dans notre intégration malgré tout

Inconvénients :

Plusieurs bogues rencontrés jusqu'à present

Amine
Ceo (Maroc)
Externalisation/délocalisation, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Bonne application

3,0 il y a 2 ans

Avantages :

tres bonne application normalement parmi les leaders dans le domaine

Inconvénients :

pas de difficultes jusqua present as i know

Sarah
Sarah
Media Director (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Salesforce - Marketing & Lead Gen

5,0 il y a 3 ans

Commentaires : We are using Salesforce to streamline new business leads and nurture leads into actual sales. We are able to analyze, vet, engage, and track the progress of the new leads we receive from our Facebook lead gen ads. Salesforce integrates directly into Facebook's Business Manager and automatically imports new leads in real-time. We are also able to see the cost per lead acquired and other rich insights from our Facebook and Instagram ad campaigns that get directly populated into our dash.

Avantages :

Salesforce is one of the most powerful and sophisticated CRMs available. The onboarding process and demos with the reps were exceptionally helpful. The reps really took time to understand our CRM needs, our workflow process, and how we can best utilize/adopt Salesforce into our new business department to grow revenue and track progress. The tool is completely customizable and has very advanced marketing integrations within the cloud. The ability to track leads and history (who followed up and when) and add notes and assign leads to specific people makes the entire workflow so much more efficient. It's worth the price tag if you take advantages of the features.

Inconvénients :

We wish the marketing cloud add on wasn't so expensive. There are many tools available that offer the same features such as Sprout Social and Hubspot. However, the price was a little steep for the $6,000. I also wish pricing was a bit more transparent. The discounts and contract lengths have been very inconsistent in our experience.

Nagesh
Marketing analyst. (Inde)
Marketing et publicité, Travailleur autonome
Temps d'utilisation du logiciel : Version d’essai gratuite
Source de l'avis

Alternatives envisagées :

"A Comprehensive CRM Solution for Your Business's Sales Needs"

5,0 il y a 2 mois Nouveau

Commentaires : Overall, I’ve had a great experience with Salesforce Sales Cloud. It provides a comprehensive suite of tools and features to help manage customer relationships and sales processes. The user interface is intuitive and easy to use, and the customer support is top-notch when I needed help. The pricing can be a bit steep for smaller businesses, but for larger businesses, the cost is well worth the investment.

Avantages :

I liked how user-friendly the Salesforce Sales Cloud is. The dashboard is very intuitive and provides an easy way to access and manage customer data. It also provides a wide variety of tools and features that can be customized to fit the needs of any business, such as sales automation, lead management, and reporting capabilities. The customer support is also top-notch, providing helpful and knowledgeable guidance whenever I needed it.

Inconvénients :

I found that the pricing can be a bit steep for smaller businesses, especially if they don’t need all of the features the platform provides. Additionally, I found the learning curve to be a bit steep at first, as there are many features that can be overwhelming to understand. However, once I got the hang of it, I found it to be a great tool for managing my business's sales needs.

Sal
Consultant (É.-U.)
Production audiovisuelle
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Salesforce: Helps Improve Internal Communications/External Customer X

3,5 il y a 6 ans

Avantages :

I have been using, recommending and adopting salesforce.com for my sales teams for ten years in several different digital technology, media and advertising organizations. I can say unequivocally that the CRM software has evolved from being a supplement and "nice to have" to a must buy and necessary and vital tool for doing business. The key to any business solutions and software product is getting the team to adopt and use it. Training and practice is essential. Its like your golf game, the more you practice the better your score or working out, no pain, no gain. I like the social media and conversational abilities you can have with sales team; the app is excellent for quick reviews and checking on status of pending, pitches and prospects; the flexibility and customization options based o salesperson, account, deal size, industry vertical. In one organization we adopted it for internal sales data use and tracking and also incorporated product data about our partners, customers, audience metrics and analytics and distribution platform.

Inconvénients :

Depending on the level of subscription, will also vary with the amount of personalized training you receive. I would also say there needs to be more attention and customization devoted to industry verticals that contain many nuances regarding customer segments and rev streams. This includes the advertising and digital sales industries where there are multiple customer touchpoints and rev streams including agencies, direct to client, programmatic, 3rd party vendors, ad tech partners etc. I also think saleforce.com needs to develop more compatible software and training that integrates salesforce,com into other software linked to finance, accounting etc.

Sam
Systems Architect (R.-U.)
Génie mécanique ou industriel, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

The best CRM in the world but comes at a price

5,0 il y a 4 mois

Commentaires : Even though it's super expensive and you often need bolt-ons (paid or not) to do things that you think should be standard functionality, the fact it's so customisable and easy to use makes those additional headaches and annoyances go away.

Avantages :

Sales Cloud is immensely customisable. Out of the box it has solid features but the ease at which someone can learn how to customise the system, all the way to building custom objects and flows is incredibly valuable. It's super easy to use as well

Inconvénients :

It has some really daft issues, like sorting line items in a Quote needs a free appexchange program and even that's unreliable (with some users seeing different ordering). It also has very limited Quote template customisation, so you're pretty much forced to pay for a plugin like Conga Composer. It's very expensive and although there's lots of bolt-ons, it's all at increased cost.

Bhushan
Marketing Communication Manager (Inde)
Produits chimiques, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Best Sales management tool for all type of organizations

5,0 il y a 3 semaines Nouveau

Commentaires : One of the best tool for sales data and pipeline management for small to big level of growing companies, salesforce provides customizations as per client requirements

Avantages :

Easy to manage sales data and records at one place which helps us to track and monitor sales reports any time as well as dashboard

Inconvénients :

sometimes it feel very boar to feel data and update it for salesperson or managers, so the company needs to hire a salesforce guy to manage it

Ryan
Ryan
VP Operations (É.-U.)
Utilisateur LinkedIn vérifié
Biens de consommation, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Way too complicated and non-user friendly

2,0 il y a 3 ans

Commentaires : We utilized it for help desk only. We hated every minute of it, and numerous of the features we utilized during our trial were NOT part of our plan and would have significantly increased our costs. The best part of it was they let us out of our agreement a year early.

Avantages :

It has the capabilities of doing almost anything you could want it to

Inconvénients :

It is too expensive for a company our size, and the administration of it is very clunky. Without spending a lot of money with 3rd party integrators, it is not good for a non Enterprise company (who could afford to do it). From a helpdesk perspective, which is what we used it for, it requires too many clicks to perform simple functions.

Mamadou
Digital manager (Mali)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

A good system for managing employees and having an overview of the performance of your company all t

5,0 il y a 2 mois Nouveau

Commentaires : I highly recommend Salesforce sales cloud for managing your business or project.

Avantages :

What I like about this system is the quality and above all it is a whole, from customer management to business management.

Inconvénients :

Nothing bad, I think everything is just great.

Michael
Michael
Sales Support (É.-U.)
Utilisateur LinkedIn vérifié
Assurance, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Salesforce Sales Cloud Review

4,0 il y a 2 mois

Commentaires : Overall I've had a very good experience. Being able to call and email by clicking on contact info makes tasks faster. In insurance it's important everyone is on the same page and Salesforce has helped us do that.

Avantages :

I liked how easily you could pull up customers' information and find what you needed. Since the records are the same for all employees, we can be on the same page at all times.

Inconvénients :

The layout is not the cleanest. I would like to see it be less cluttered.

Utilisateur vérifié
dealer (Égypte)
Utilisateur LinkedIn vérifié
Automobile, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I really liked my experience Salesforce Sales Cloud

4,0 le mois dernier Nouveau

Commentaires : Ease of use The many features of the application that contain many things that benefit the user, including the free application

Avantages :

Easy to use to manage customer and relationship marketing as well

Inconvénients :

The interface of the application, I did not like the colors of the application

Ajay Kumar
Salesforce admin (Inde)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best crm for sales

5,0 il y a 2 mois

Avantages :

Salesforce CRM is the best crm which useful for every purpose sales and support and lot more to dive into it.

Inconvénients :

There is no least cons , everything is good

Scott
Director of Sales and Marketing (É.-U.)
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Saleforce is invaluable, if configured and used correctly

5,0 il y a 3 ans

Commentaires : It is an essential tool for medium to enterprise businesses, but it has to be designed well from the beginning. Implemented properly, the executive team, operations, sales leadership, inside sales, direct sales, marketing, and more will benefit.

Avantages :

HIGHLY customizable. All data fields can be pulled into reporting/dashboards. To implement properly, you have to reverse-engineer what metrics are important to your business. Once you have a comprehensive understanding of the reporting that you want to see then you can build fields, pick-lists, radio buttons, etc so you capture all relevant data. The beauty is that you are not at all limited to the out-of-the-box configuration (which is good, but generic). In the past I have built in lead sources and ROI, appointment setting quality grading, commission reporting, stack ranking, and many other highly customized reports. Start with the end in mind and then find a good implementation partner who can execute on your plan.

Inconvénients :

Cost and support at the lower levels. Unless you have (pay for) their premium support, their customer service is not quick to act.

Evita
Program Manager (É.-U.)
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Salesforce: A user-friendly CRM System

5,0 il y a 3 ans

Commentaires : The non-profit organization that I work for, Interfaith Caregivers has been using Salesforce for a year. I'm so glad that we decided on this system because I have used it previously in other places of work. One of the reasons why we went with Salesforce was to manage a marketing/fundraiser campaign that we have every year. We were able to store our donor and board members and create a campaign just for them to use as a communication tool and to begin the fundraiser campaign for our annual gala. It was also very easy and much needed to track donor and fundraiser payments for the gala. We are able to store multiple templates which consist of donor thank you letters in the template field. This is a very helpful feature!

Avantages :

The non-profit organization that I work for, Interfaith Caregivers has been using Salesforce for a year. I'm so glad that we decided on this system because I have used it previously in other places of work. One of the reasons why we went with Salesforce was to manage a marketing/fundraiser campaign that we have every year. We were able to store our donor and board members and create a campaign just for them to use as a communication tool and to begin the fundraiser campaign for our annual gala. It was also very easy and much needed to track donor and fundraiser payments for the gala. We are able to store multiple templates which consist of donor thank you letters in the template field. This is a very helpful feature!

Inconvénients :

It is hard for me to dislike Salesforce. I appreciate the fact that we were able to get the nonprofit discount. Also we were able to use the 10 free licenses since we have 10 employees! I would say the only thing is that I look forward to seeing how Salesforce will continue to grow and evolve and offer other packages to improve the CRM experience. Currently I have not ran into any problems.

Utilisateur vérifié
Senior Product Manager (É.-U.)
Utilisateur LinkedIn vérifié
Services financiers, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Salesforce: 800 pound CRM Gorilla

4,0 il y a 8 mois

Commentaires : With the popularity and pervasiveness of Salesforce, it probably deserves a spot on most people’s shortlists. Its longevity and interoperability with many other line-of-business systems make Salesforce a solid candidate. However, I can think of many instances where an organization would be better served by a niche product such as DealCloud or HubSpot.

Avantages :

Salesforce is undoubtedly the 800-pound gorilla in the CRM realm. Investments into an ecosystem that is ubiquitous and ever expanding are usually calculated good bets. Salesforce itself offers many vertical and horizontal integrations, and there is no shortage of 3rd party products and service providers. Salesforce Trailhead, its online academy, offers extensive self-paced tutorials and courses at a very competitive price: FREE. So getting ramped up on Salesforce is relatively accessible.

Inconvénients :

Out of the box, Salesforce is more of a framework than a complete solution. Some level of configuration is necessary for all but the simplest implementations. While a well-planned implementation may fit like gloves, a mediocre one will hinder usability and user adoption. On top of its above-average licensing costs, the total of ownership tends to be the higher end.

Kara
Business Development Officer (É.-U.)
Hôtellerie, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Near Flawless Software

5,0 il y a 2 ans

Commentaires : I love this product and what it offers to your sales team and your venue for tracking (current and future) business. I love the salesforce team I worked with to set this product up; from start to finish, they were by my side (and my teams side) to ensure it rolled out as seamless as possible. I love how inclusive the product is of the sales, services and inventory process; everything lives in the database. Moreover, because it is cloud based, you can utilize the software from an ipad while conducting a site visit or working from home and you dont have to worry about backing up the data. Gone are the days of paper files because you can store literally everything (past, present and future) for a particular group/ client/ program within their account. Outside of a few spin off components that need updating, I absolutely love this product!

Avantages :

I recently transitioned out of venues and over to the vendor side of things. However, while in venues (90% of my career) I participated in the implementation of salesforces' product delphi.fdc (latest version) in my last two positions (Director of Events at a country club 2016-2018 and Sales Manager at a Boutique Hotel 2018-2020). While at the Country Club, I completed extensive research reviewing SalesForce against several other standard industry event softwares. SalesForce is the most streamlined and inclusive option available. As a vendor, there are numerous tools that would not apply to my current position however if I was still working in venues, I would be pushing for the delphi.fdc as the best option to prepare teams for their current workload and any curve balls the future may throw their way.

Inconvénients :

However, there are some spin off components to the software that may still need some work such as meeting matrix. The set up process is lengthy and requires a lot of back log work to ensure old data that is moved over is clean and new habits are in place for your team to ensure the new system remains clean.