En savoir plus sur Salesforce Sales Cloud

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En savoir plus sur Salesforce Sales Cloud

Avantages :

The dashboard is in every case exceptionally alluring and basic. The interface is delightful and generally has an excellent cost.

Inconvénients :

There are countless strides to having a total record, so this is definitely not a languid program. In case you will utilize it, focus on utilizing it, in any case, nonsense in, nonsense out.

Salesforce Sales Cloud - Notes

Note moyenne

Simplicité d’utilisation
4,0
Service client
4,1
Fonctionnalités
4,4
Rapport qualité-prix
4,0

Probabilité de recommander le produit

8,0/10

Salesforce Sales Cloud a reçu une note globale de 4,4 étoiles sur 5 d'après 16 933 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (16 933)

Utilisateur vérifié
Sales engineer (France)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

About SalesForce

5 il y a 8 mois

Avantages :

Useful - easy to use - impeccable rien à dire

Inconvénients :

RAS pour le moment - créer une application mobile

Semi J.
chef des ventes (France)
Services aux consommateurs, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

bon logiciel mais mérite d'être plus simple

3 il y a 3 mois

Commentaires : a mon niveau de consultation tout va bien
je pense que les tableaux de bord pourrais être plus facile à faire

Avantages :

bon système exploitation facile mise a jour simple

Inconvénients :

manque de rappel afin de rien loupé améliorer la traçabilité des actions dans sa fonctionnalité

Lyazidi Y.
Lyazidi Y.
Cadre lean manufacturing (Maroc)
Utilisateur LinkedIn vérifié
Automobile, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Un outil puissant

5 il y a 2 ans

Commentaires : Il m'aide à faire des opérations des calculs pour ne pas être occupé sur tout le temps

Avantages :

Un outil pour aider à faire des calculs et le suivi des ventes rapidement

Inconvénients :

Des inconvénients surtout au niveau de l'utilisation au début

Alternatives envisagées : AutoCAD

Pourquoi passer à Salesforce Sales Cloud : Car c'est une recommandation d'un ami

Amine A.
Ceo (Maroc)
Externalisation/délocalisation, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Bonne application

3 il y a 11 mois

Avantages :

tres bonne application normalement parmi les leaders dans le domaine

Inconvénients :

pas de difficultes jusqua present as i know

Federico A.
Federico A.
Manager (Uruguay)
Utilisateur LinkedIn vérifié
Services financiers, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product for all Business

5 il y a 2 mois Nouveau

Commentaires : This item is great and very important in our company, once you start using it you cannot go back to free or cheap CRMs.

Avantages :

We loved that this tool became an indispensable part of our strategic meetings, provides valuable information, it is customizable, works in the cloud, not hard to implement and allow all levels in tha organization to perform analysis.

Inconvénients :

The main disadvantage is the price, it is one of the most expensive CRMs in the market. It does have a 3-4 months learning curve.

Alternatives envisagées : Gekkobrain for SAP HANA

Pourquoi choisir Salesforce Sales Cloud : We needed a more professional CRM

Logiciel antérieur : Zoho CRM

Pourquoi passer à Salesforce Sales Cloud : Better reputation and great sales presentation

Brett J.
Sales Associate (É.-U.)
Automobile, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

The Only Sales CRM You Will Ever Need

5 il y a 2 mois Nouveau

Commentaires : I would 100% recommend Salesforce to any sized company seeking growth based around goal-setting and team collaboration. Whether your employer has a team of 2 sales people or even 200, salesforce is the only sales tracking, data management CRM you will ever need as the accessibility and individual components that are offered to each individual user are an incredible value for what the true cost is to use Salesforce. Our overall sales have boosted an additional 20-30% as a result of switching over to Salesforce!

Avantages :

Salesforce is not only extremely user friendly but very beneficial to all sales associates within a set group as the reminders, sales tracking database, task manager, and calendar features have become integral components of each salesman's daily routine here at our dealership. Where we work in such a fast paced environment that's constantly changing and evolving, it's crucial to keep everyone on our Sales team on the same page regarding where vehicles stand within the sales/finance/service process to ensure we maximize every potential deal and are able to turn units as quickly and efficiently as possible with cost effectiveness in mind.

Inconvénients :

There are no cons to using Salesforce that I have encountered yet as the software has been incredibly useful so far in keeping my Sales team updated, punctual, converting more leads, and more invested in their work output but having daily reminder's set to to held each Salesman accountable for their daily tasks and follow ups.

Shawn P.
Sr Partner Account Manager (É.-U.)
Logiciels, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The defacto CRM application for larger companies

3 le mois dernier Nouveau

Commentaires : As a user of the software, it works. We have a team of people dedicated to managing and customizing it.

Avantages :

This is great for managing opportunities from every step of the sales cycle. It's incredibly customizable; it is completely different for each of the companies I've used it at.

Inconvénients :

It's incredibly complex. I've never worked for a company that didn't say "our version of Salesforce is a huge mess". There needs to be more checks and balances before accounts are created, as there can be upwards of hundreds of accounts for what should be just one.

Santosh B.
Software Engineer (É.-U.)
Automobile, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent SAAS Platform - Salesforce

5 il y a 2 semaines Nouveau

Commentaires : The overall experience with Salesforce Sales cloud was excellent. We are using Sales cloud to capture Lead generations using Web-to-Lead models, etc. A lot of features can be implemented using available out of box functions. There is less customization needed using the developers help to reinvent the wheel again and avoid more issues and downtime to release.

Avantages :

Salesforce has a lot of features which we can use right away and has the benefit to build many automations and integrate other systems on the Salesforce platform with less hassle and more reliable way. Salesforce provides more ways to implement new things in the system using best practices.

Inconvénients :

Salesforce support can be more quicker than current turn-arounds. The pricing could be less with purchasing more bundles in the Salesforce platform. The UI can be more better with changing color palettes and make the UI changes more quicker avoiding cache issues on the browser.

Alternatives envisagées : ServiceNow

Pourquoi passer à Salesforce Sales Cloud : Salesforce has many out of the box features included in the bundle including lead management, account management, order management. The pricing for Salesforce was way better than other applications available in the market. The support for Salesforce was incredible quicker than any other vendor.

Jesús C.
Director de Tecnología y Ciberseguridad (Espagne)
Sécurité et enquêtes, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Vale lo que cuesta

5 il y a 4 semaines Nouveau

Commentaires : Aunque supone un esfuerzo económico importante, estoy seguro de que el ROI de este sistema siempre será positivo, eso sí, conlleva una cierta curva de aprendizaje para exprimirlo al máximo.

Avantages :

La flexibilidad y facilidad a la hora de la implantacion, siempre recomendable ir de la mano de un buen partner.

Inconvénients :

Realmente, dada la modularidad del ecosistema de Salesforce, no hay nada que haya echado en falta, siempre se pueden ampliar características y, por otro lado, también está la store en la que se pueden encontrar todo tipo de módulos, conectores,...

Alternatives envisagées : SAP S/4HANA

Pourquoi choisir Salesforce Sales Cloud : Capacidades en cuanto a CRA mucho más avanzadas

Logiciel antérieur : e-Satellite

Pourquoi passer à Salesforce Sales Cloud : Mayor confianza en la marca.

Robert G.
Business Development Manager (É.-U.)
Impression, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent Software for Leads

4 le mois dernier Nouveau

Commentaires : I have found an immense amount of success generating leads and documenting my interaction with those leads. The cons are far outweighed by it's pros and I have found more success using SalesForce Cloud over any other sales/CRM software out there.

Avantages :

I like this software over any of the others I have used and I find the functionality to be key to my success. It is by far its biggest pro. Being able to easily use the software as its intended to be used should always be paramount.

Inconvénients :

The cons I have found are few and far between. If I had to pick one it would be the calendar and how it functions. I would like to see some tweaks there but, other than that, I have more pros than cons.

Alternatives envisagées : Zoho CRM, Freshsales et Pipeliner CRM

Pourquoi passer à Salesforce Sales Cloud : Familiarity and functionality are just two of the reasons I chose to use SalesForce Cloud.

Frank P.
EVP Marketing (É.-U.)
Études de marché, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Salesforce for CRM

4 il y a 2 semaines Nouveau

Commentaires : It helps us manage contacts and their journey through he sales funnel. It helps us accurately forecast sales and team needs over months fo negoatiations.

Avantages :

I like that is is universally deployed. And has more functionality than we will ever need - so we're not looking for solutions we can't have.

Inconvénients :

The cost and the rigid annual contracts. The fact that if we need to delete to licenses but still have to pay for them through the remainder of the contract is unfair.

Alternatives envisagées : HubSpot CRM

Pourquoi passer à Salesforce Sales Cloud : Massive functionality, and our staff had used in it in other companies.

Kapil S.
Senior Manager (Canada)
Automobile, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best in class, multi-purpose & insightful CRM solution

5 il y a 2 semaines Nouveau

Commentaires : Overall experience has been really satisfying.

Avantages :

The ease and user friendliness of UI, multi-purpose functionality and efficiency for the completion of tasks are the best part about this software. Also, the maintainability is very less making it apt for the convenient usage of the small businesses.

Inconvénients :

The backend panel given has to be more enriched with the functionalities and if the price point is lowered a bit can really be picked by many other small businesses.

Alternatives envisagées : Zoho CRM et HubSpot CRM

Pourquoi passer à Salesforce Sales Cloud : Ease of use, Comprehensive and in-built tutorials.

Utilisateur vérifié
Business Development Manager (Canada)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Learning Curve but central to CRM & Leads Management

4 il y a 2 mois Nouveau

Avantages :

Access from all devices, automation & simple project management.

Inconvénients :

Steep learning curve, user interface on web could use some simplification.

Alternatives envisagées : Zoho CRM, Dynamics 365 et SugarCRM

Pourquoi choisir Salesforce Sales Cloud : Dynamics is too bulky and, although wonderfully integrated with everything we use, is too clunky for us. We needed something simpler.

Logiciel antérieur : Dynamics 365

Pourquoi passer à Salesforce Sales Cloud : Price and simplicity.

Ryan E.
Network Administrator (É.-U.)
Entreposage, Travailleur autonome
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great Software but Pricey if you are not using it to its potential

4 il y a 2 mois

Commentaires : Again, a great product but maybe not the greatest price for small companies.

Avantages :

Overall the software was great, a little rough to setup and implement in our environment but at the end of the day it wasn't the right fit for us.

Inconvénients :

Integration limitations with some of our systems and cost ultimately had us move on.

Alternatives envisagées : HubSpot CRM

Pourquoi passer à Salesforce Sales Cloud : SalesForce was pushed harder from upper management as the name was more known to them. In the end we cancelled after 6 months and we are now using HubSpot.

Ed S.
CVO (É.-U.)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best Sales CRM

5 il y a 5 jours Nouveau

Commentaires : My experience has been super amazing using their Concierge support rather than hiring a developer to assist us with the development of our org

Avantages :

The ability to integrate with such a large number of 3rd party apps and build the ultimate tech stack

Inconvénients :

The platform is so powerful and has so many features and functionality, the more complex your use case the odds are you'll need to hire an expert to build out your org

Alternatives envisagées : HubSpot CRM

Pourquoi choisir Salesforce Sales Cloud : Keap is not built for sales and sales enablement

Logiciel antérieur : Keap

Pourquoi passer à Salesforce Sales Cloud : Hubspot is designed to be more of a all-in-one app as a Marketing CRM and a Sales CRM where Salesforce is a true Sales CRM that intregrates with a large number of 3rd party apps and specifically has a deep integration with Marketo, the gold standard in Marketing CRM apps

Avash K.
Avash K.
IT Director (Népal)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Full Fledged CRM for Every Business

5 il y a 6 jours Nouveau

Commentaires : My overall experience with Salesforce Sales Cloud has been exceptional. It's easy to implement, maintain and teach others to use it. The functions and flows are intuitive and easy to navigate once we get some experience. I highly recommend Salesforce Sales Cloud to every business as it can be used by businesses of any size.

Avantages :

While there is a bit of a learning curve - Salesforce has exceptionally good and intuitive flows we get used to it. Another thing I like very much about Salesforce Sales Cloud is its scalability. Any business size can use it and scale it as the business grows which is rare in other CRMs as most are dedicated to certain business sizes. It is also flexible and customizable. I have set it up for a few clients of mine with little deviation in usage requirements and it worked perfectly with all of them. There is also a lot of automation that we can directly use - also we can take benefits of easy integrations available with other service providers. Also, it generally has more functions than we need so we don't need to worry much if the software is enough for a company. Maintaining it is also easy as every cloud service. Also, as with every cloud service - we can access it from different kinds of devices which is a added bonus.

Inconvénients :

I don't think there is much to dislike about Salesforce Sales Cloud - I think the pricing for small businesses can be better. Also, there is a bit of a learning curve but that's okay as of all CRM I have used to date - Salesforce was relatively easier to learn.

Robert D.
Robert D.
Head of It (Australie)
Utilisateur LinkedIn vérifié
Produits chimiques, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Essential and Powerfull syste - If you can afford it

5 la semaine dernière Nouveau

Commentaires : it has been positive. We started with nothing so it's a large change managment component. But i feel it will make a large positive impact on our sales and customer service teams. We are integrating it with other systems (workflow, ERP) to get as much information in one place for our sales teams to be more efficient. There is so much powerful functionality it's taking time to bed everything down but it's a positive step for my company.

Avantages :

The customisation is incredible. You can change, add, update, reconfigure basically everything. There are so many standard objetcs to play witha nd then you can create brand new ones to fit your requirments. The possibilites are endless. It also has, hands down, the best online system training i have ever seen. Trailhead allows you to pick an area of interest, learn as you go, put your training into practical use in a dedicated salesforce org and then automated testing of what you have completed. Truly world class.

Inconvénients :

The possibilities are endless, dauntingly so. The intial configuration is time consuming and there is a lot of knowledge required to get the setup right. Doing it without a trusted 3rd partner is very difficult. It is also expesnive of course but really it's in the "you get what you pay for" category.

Alternatives envisagées : Dynamics 365 et SugarCRM

Pourquoi passer à Salesforce Sales Cloud : SugarCRM didn't fit with our integration strategy and we really looked at best in class. With Dynamics i had a strangely difficult time to actually engage with someone to properly look at the system whih i found dissapointing so i did my own research and pumped for Salesforce.

Utilisateur vérifié
Marketing Strategist (É.-U.)
Utilisateur LinkedIn vérifié
Services financiers, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Salesforce is your one-stop shop for all your sales and marketing needs

4 il y a 3 mois

Commentaires : It is a cloud-based CRM solution One of the greatest CRM systems available today is Salesforce CRM, and it truly is the best. An application designed to help with service management, marketing, or sales. Everything we do revolves around that. Previously, we've used various applications to provide our customers and accounts with a complete picture. Because of this, the manner we conduct business with our customers has changed. We can easily track and send out orders to our consumers because it's so simple! My favorite feature is how simple it is to use and how many devices it can connect to at once. It is used by many people to obtain training and education from several sources. It records everything that happens around it.

Avantages :

Salesforce CRM is one of the top customer management systems in the world right now. Because it reduces the amount of labor our employees must complete, this platform ultimately benefits our company's efficiency. This platform appeals to me due to its ease of use and appealing user interface. To make it even easier to use, personalizing this platform is a crucial part of the process. The slick dashboard displays the data in the most effective way possible for each section. With a few mouse clicks, even I can rapidly create my dashboard. We can maintain track of the company's growth and sales with the help of attractive and eye-catching reports. Changes may be made quickly and easily, and integration and deployment can be completed in a flash as well. I had no issues incorporating "DocuSign eSignature" and "Skype for Business" into my job. This platform is comfortable for me at work, and I use it every day.

Inconvénients :

- If Salesforce isn't used effectively, it can hurt a company's growth and development. This isn't a usability issue, but I believe that Salesforce should consult with all its customers about the unique units they require and make the system more extensible as the company expands. - More thought and planning are needed to make announcing more natural, as well as to value the equipment. If the dashboards were simpler to read, the interface would be more intuitive. Additional features, such as the ability to alter reports, would be welcome. The customer who made the record may no longer be with us. You can't make modifications to a record if the record owner is changed by an administrator.

Zanna M.
MD (R.-U.)
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Game changer when dealing with larger businesses

5 il y a 3 mois

Commentaires : Very good, staff were very easy to speak to and actually they really helped me find other software or even referred me to another company for something else that I needed. Staff were perfect and very knowledgeable and attentive

Avantages :

Integrating, once we set up our system and what we were going to use it for, this did a world of good keeping us organised. We were only a business of 4 when we started and knew fairly early on relationships with local businesses were key to us staying open, after an incredibly helpful and informative call with sales force it made things so easy to set up. I didn’t know how much CRM in a software at the time would help but after taking the chance and settling into it with the team it because a great tool to use, especially after we hired staff that were more knowledgeable about the software themselves. Managing our business accounts with sales force is the best thing we did.

Inconvénients :

It’s expensive and getting started we worried about whether we would be able to afford it long term but it pays for itself.

Robert B.
CUSTOMS CLEARANCE REPRESENTATIVE (Philippines)
Logistique et chaîne d'approvisionnement, Travailleur autonome
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

"Salesforce.com is as of now the most famous CRM stage in presence."

5 il y a 5 mois

Commentaires : Salesforce.com is appropriate for setting up associations with a strong customer base program and a committed Business Development and Account Team. I would not prescribe Salesforce.com to little new businesses as these associations can get essential CRM usefulness from free or a lot less expensive CRM stages. However, assuming that an organization is estimated to develop, Salesforce.com is an extraordinary CRM to develop with. It is truly adjustable, yet modifying the backend of the Salesforce.com CRM will require a Salesforce Administrator, somebody with the experience to make the custom articles, and so forth, or an outsider consultancy to construct the CRM to meet the extraordinary business necessities.
Here are a few situations where Salesforce.com is appropriate in Finastra. As a Financial Services organization, we are managing huge to medium IT, bank, as well as monetary establishments or organizations, and a lot of deals and showcasing endeavors are set up and we do require Salesforce.com to really keep up with our leads, contacts, or prospects whether new or old, the client. It is broadly utilized in our showcasing exercises through Marketo adjusted in Salesforce.com. It additionally fills in as a coherence device between the promoting and outreach groups to support our leads until we create an ROI or have a nearby won/bargain status.
While for situations where it is less proper I think assuming it's for non-request gen crusade or non-conditional exercises.

Avantages :

Salesforce is an amazing CRM apparatus that is not difficult to set up and use for our association. It is easy-to-use programming that provides me with a reasonable image of my business processes in diagrams and assists me with amending my business procedures. Salesforce.com is amazingly adjustable. I would not think about it as an out-of-the-container arrangement, despite the fact that its standard fields take into consideration major CRM exercises and revealing. Salesforce.com can incorporate 100s of outsider programming—as rulemaking efficiency in processes.

Inconvénients :

The announcing could be more instinctive, and the apparatus' worth requires insightful plan and design. The dashboards could be more clear, and chipping away at various tabs dials the interface back. Customization of reports and a huge number of different elements would be welcome augmentations. Assuming a client makes a record and that client is as of now not dynamic, you can't make changes to that record except if an administrator changes the record proprietor. Copy and Matching principles ought to be naturally enacted while carrying out the CRM to guarantee information honesty. Salesforce.com is an incredibly perplexing stage, and if not executed as expected, can make issues not too far off when organizations develop and change. This isn't a usefulness issue, yet I accept that Salesforce.com ought to talk with all customers on what specialty units they require and streamline the framework for scaling as the association develops.

Utilisateur vérifié
Manager Customer Success (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Be sure you set it up for growth

4 il y a 6 mois

Commentaires : It's hard to compete with the features available with SF Sales cloud, there is a lot available. Overall it's a bit overwhelming but there is a free educational site you can take advantage of. I don't have enough extensive experience in other similar programs to provide an adequate contrast for you, I can simply recommend you learn all you can do you know how you want things to work and what the features are, the obtain implementation assistance so that you're set up for success. Also please enable your staff as it can be overwhelming with all the features and permissions, etc.

Avantages :

Easy integration with DocuSign and Outlook. Easy to log interactions. You can pull so many custom reports, and control permissions of who may see and edit them. Permission structure is pretty granular, which I know many orgs prefer. The dashboard is nice we should have used it more. You can control stages and what is triggered/required at each level of the sales process. Lightening is better than the old version, trust. There's a ton of features I could cover but those are the ones that stand out most. The chatter is handy and you can tag other users to see/attend what is needed nearly anywhere in the process.

Inconvénients :

Most likely due to our initial implementation, pulling reports is sooooo tedious. Salesforce sales cloud doesn't seem to work well for dual product verticals with shared customers. I wish they would have just set up a separate implementation for the second vertical because sharing contacts, division of account ownership, etc got very messy not to mention trying to pull reports. I recommend you have SF Architect help who knows the system inside out! The plugin for Outlook was a bit glitchy sometimes.

Gaurav K.
Project Manager (Inde)
Produits alimentaires, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product but bad execution and implementation from implementation partner

5 il y a 7 mois

Commentaires : Overall we had an average experience, though It helped in managing our sales and account well but did dent our budget a little with lengthy implementation and sheer incapability of implementation partner

Avantages :

Sales management features are good good tracing and notifications account management geolocation integration Integration with SAP User Community Easy to Use APIs

Inconvénients :

Customer Service third party vendor implementation Overall Cost Switching cost Salesforce ecosystem has to be there to get better insights Customer reports , except Einstein

Alternatives envisagées : SAP S/4HANA

Pourquoi choisir Salesforce Sales Cloud : product capability and future road map, scalability and user community

Logiciel antérieur : GreatVines

Pourquoi passer à Salesforce Sales Cloud : better product capability

Kiodashio W.
Designer (É.-U.)
Design, Travailleur autonome
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Outstanding tool for managing Sales

5 il y a 7 mois

Commentaires : My experience has been great with Salesforce but then again I love managing & having access to details. I will definitely recommend this if you have a business with a sizable sales team opposed to a small startup business with a very small team. However it depends on your desire for complex data management. If you're seeking to manage details; this is for you and it's actually great doing so too.

Avantages :

absolutely love Salesforce, visually it has a clean look.  I would have to say that its one of the top CRM’s out there. It's extremely integratable, customizable, and great for tracking sales and managing your leads. This is great for your business giving all users easy access to key information while at the same time you can easily see all of your client’s activity.

Inconvénients :

It can be difficult to make changes down the road as your business evolves and changes. Unfortunately the changes can be rather time consuming. Unfortunately sometimes the load times could lag.

Utkarsh S.
Utkarsh S.
Software Developer (Inde)
Utilisateur LinkedIn vérifié
Logiciels, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

One shot solution for Business to maintain Sales and Leads

5 il y a 8 mois

Commentaires : Experience with salesforce is amazing as it is a place where you get to implement all the out of box functionalities and provide a great solution to the business. The automation tool have made most of the task very easy and in a organized way.
Lightning Components are developed which can display and capture the data from the user which is great .
Most of the things can be done using standard functionalities and if not then we can use apex classes to implement business logic and using that there is no limits in salesforce you can do whatever implementation you can think of .

Avantages :

Salesforce service cloud a complete package of solution to the business or industry which has there product and sales , Leads , Campaigns etc are included . There are out of the box functionality which helps the business with multiple automation tools etc. There are standard object such as Campaigns , Trade Shows , Leads, Pricebook etc which can directly be used to store the data . There are tools of salesforce such as workflowes , process builder , flows which are used to automate things such as record update or sending a email to the client automatically. We can build lightning components which can be used as a User Interface by the client to add the details and interested area. Leads can be generated through multiple campaigns where a client login and shows interest in some products . Those leads are assigned to a queue or a particular team using Lead assignment rules so that they can work on it and convert the Lead . Salesforce is a cloud based technology so it is available with you wherever you go . The data will be stored in Salesforce itself and there is no chance to lose data of clients . Overall its a great package provided by Salesforce to large business to make things easy for them.

Inconvénients :

The lightning experience is really slow as compared to Classic . it usually takes time to reload the website as it is totally cloud based technology . They cn much better work on the user interface to make it real quick as loading the Lightning Components and web components takes time to load . The mobile experience on Tabs is not that great and can be improved.

Alternatives envisagées : Microsoft Azure et SAP Concur

Pourquoi passer à Salesforce Sales Cloud : Because specific to sales this tool provides a complete package . And increasing use of salesforce new features are daily getting added . Overall it is much advanced than any other tool.

Emily S.
Emily S.
Sales Operations Manager (É.-U.)
Utilisateur LinkedIn vérifié
Ressources humaines, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Forever a Love Hate Relationship as an SFDC Admin

4 il y a 8 mois

Commentaires : If you are a brand new Salesforce customer, regardless of your company size, MAKE SURE YOU RESEARCH AND HIRE A SOLID AND TRUSTWORTHY TEAM TO SETUP YOUR INSTANCE out-of-the-box and that THEY DOCUMENT DOCUMENT DOCUMENT everything they've done within SFDC. Also, PICK YOUR ADMINS, POWER-USERS, AND DEVELOPERS CAREFULLY AND MINDFULLY! Do NOT let inexperienced/basic users have admin rights.
SFDC is SOOOOOOOO easy to mess all the way up if you're not careful and will end up costing your company way more money and time to fix and typically, as I have seen personally too many times, [SENSITIVE CONTENT]'s will just blame the tool itself and fire their SFDC resources assuming it's their fault the platform doesn't meet needs and even just cancel the contract. Then they're left scrambling to meet even basic business needs while putting their large goals in an unattainable/unachievable position. Never trust a [SENSITIVE CONTENT] to know anything about or be reliable sources for what is done in and with SFDC.

Avantages :

I LOVE Lightning as a whole, and I personally believe it was Salesforce's best huge update/release since I first started using the platform in 2011. My favorite Lightning feature is Lightning App Builder for its non-code-based UI and its simplified yet vast customization capabilities. I also f*ing love AppExchange, Trailhead, and the seemingly endless list of available integrations.

Inconvénients :

I'm sorry (but not sorry) to say, I HATE how very very little SFDC has improved their incumbent reporting and dashboard functionalities and UI. It's been one of the primary areas of SFDC, as an admin, I use the absolute most yet I always find myself having to resort to external reporting/data analysis tools (shout out to my Ride-or-Die, Excel!) to accomplish all of the data analysis and reporting needed in my role. Einstein Analytics (formerly Wave Analytics) is a godsend but costs a little too much ON TOP OF the already exorbitant price we pay just for base licenses.

Alternatives envisagées : Zoho CRM, Dynamics 365 et HubSpot CRM

Pourquoi passer à Salesforce Sales Cloud : Salesforce leads the CRM industry, of course, so it's usually a companies first choice when acquiring a CRM. It integrates with almost everything, has a nebulous laundry list of functionalities and customizations, there's super valuable free resources available from AppExchange to Trailhead and more, and so on.