--- description: Salesforce.org Education Cloud : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce.org Education Cloud - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion pour l'enseignement supérieur](/directory/30913/higher-education/software) > [Salesforce.org Education Cloud](/software/1019085/salesforceorg-education-cloud) # Salesforce.org Education Cloud Canonical: https://fr.capterra.ca/software/1019085/salesforceorg-education-cloud Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/1019085/salesforceorg-education-cloud?page=2) > https://www.salesforce.org/highered/ https://www.salesforce.org/k-12 > > Conclusion : 8 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Salesforce.org Education Cloud? Des établissements d'enseignement de toutes tailles, notamment des collèges, des universités, des écoles de commerce, des collèges communautaires, des écoles primaires et secondaires, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 8 Avis | | Simplicité | 4.0/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Salesforce - **Pays**: San Francisco, É.-U. - **Fondé**: 2003 ## Contexte commercial - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Gestion de l'apprentissage - Gestion de la communication - Gestion des abonnements - Gestion des admissions - Gestion des applications - Gestion des candidats - Gestion des contacts - Gestion des inscriptions - Gestion des leads - Gestion des événements - Gestions des anciens élèves - Importation et exportation de données - Infos/dossier d'étudiants - Logiciels CRM (gestion de la relation client) - Rapports et analyses - Rapports et statistiques - Relevé de notes - Suivi des interactions - Tableau de bord d'activités ## Ressources d'aide - Service client/courriel - FAQ/forums - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels de gestion pour l'enseignement supérieur](https://fr.capterra.ca/directory/30913/higher-education/software) ## Catégories connexes - [Logiciels de gestion pour l'enseignement supérieur](https://fr.capterra.ca/directory/30913/higher-education/software) - [Logiciels de gestion des anciens élèves](https://fr.capterra.ca/directory/10039/alumni-management/software) - [Logiciels pour écoles maternelles et écoles primaires](https://fr.capterra.ca/directory/31336/k-12/software) - [Logiciels de gestion scolaire](https://fr.capterra.ca/directory/31032/student-information-system/software) - [Logiciels de collecte de fonds](https://fr.capterra.ca/directory/20047/fundraising/software) ## Logiciels similaires 1. [Classter](https://fr.capterra.ca/software/155900/classter) — 4.7/5 (114 reviews) 2. [Classe365](https://fr.capterra.ca/software/135075/classe365) — 4.8/5 (164 reviews) 3. [Alma SIS](https://fr.capterra.ca/software/133283/alma) — 4.6/5 (450 reviews) 4. [DreamApply](https://fr.capterra.ca/software/173851/dreamapply) — 4.8/5 (74 reviews) 5. [ThankView](https://fr.capterra.ca/software/183093/thankview) — 4.9/5 (213 reviews) ## Avis ### "A game changer for higher ed recruiting and admissions" — 4.0/5 > **Brice** | *5 mars 2019* | Enseignement supérieur | Taux de recommandation : 8.0/10 > > **Avantages**: We use a customized 3rd party version of Salesforce within the Higher Ed space - primarily for graduate recruiting and admissions, as well as marketing. Salesforce, while a sales platform, is versatile enough to allow us to completely customize our org the way we need it to function. We keep track of prospective applicants, run our info sessions as campaigns, and have even built our application using Salesforce site pages. The amount of flexibility and potential for integration is staggering. We are not full on the HEDA model, yet, but are moving in that direction. In addition, the products being rolled out for Higher Ed such as Adviser Link are very intriguing, and have us considering how we could roll out Salesforce to other units in our grad school. > > **Inconvénients**: Salesforce in general is a huge platform, and can be a bit challenging for new staff to learn. In addition, because of the customization and natural deviation away from a sales-based mentality in order to get it to work for Higher Ed, Salesforce can quickly accumulate layers and layers of settings, permissions, etc. ----- ### "The Premier CRM, Set up for Higher Ed" — 5.0/5 > **Utilisateur vérifié** | *20 juin 2020* | Transport routier/ferroviaire | Taux de recommandation : 10.0/10 > > **Avantages**: Salesforce is a very powerful, customizable platform that allows companies and admins to set up an environment/instance that meets almost all of their communication and tracking needs. Salesforce for Higher Ed takes that powerful platform and directs its power towards recruiting and communicating with students. Creating and managing objects and views is very easy. Can be used to support and communicate with a student throughout their whole time interacting with the university (prospect to graduated alumnus). Customer service, as with all Salesforce products, is excellent and abundant documentation exists. > > **Inconvénients**: The native reporting functionality in Salesforce is severely lacking. Outdated graphics, clunky reporting structure, and limitations make reporting in Salesforce less than ideal. If possible, I would recommend completing reporting in an external software that connects directly to your Salesforce data. > > Our university used Salesforce to communicate with students and track those communications. The ability to create custom solutions to meet that needs of our admissions team makes Salesforce the easy choice. ----- ### "A fantastic all-around system for tracking and managing any stage of the student lifecycle" — 5.0/5 > **Utilisateur vérifié** | *31 juillet 2019* | Enseignement supérieur | Taux de recommandation : 10.0/10 > > **Avantages**: I love the flexibility of Salesforce and the tailored customization of HEDA. It can do anything we need, and more. Salesforce also works hard to make sure every user has the training and documentation they need to make implementation successful. > > **Inconvénients**: The sheer size and flexibility of Salesforce imposes an enormous learning curve on users. Without proper guidance, some functions will be left idle, or even misused. Other functions are theoretically possible, but difficult to implement without extensive training and/or expensive add-on products. > > Salesforce for Higher Ed has revolutionized our enrollment practices, and continues to open new avenues for data-collection, enrollment management and prospect engagement. It's become the hub that our entire enrollment services operation runs from. Our main problems tend to be a result of our own inexperience, or lack of knowledge in navigating the truly vast potential of Salesforce. The learning curve is real, but we've found it worth it to stick it out. ----- ### "A steep learning curve" — 4.0/5 > **Utilisateur vérifié** | *31 juillet 2018* | Enseignement supérieur > > **Avantages**: SalesForce gives the potential to be a company-wide CRM, rather than a CRM just for Admissions. This is something we would like to do and have started working toward. This is SalesForce's largest benefit over many other popular Higher Ed CRMs. There is a lot of potential here and I am pleased with a lot of the features, though there are some ones that feel basic that are missing. > > **Inconvénients**: The data architecture is very convoluted and there is a very steep learning curve. It is clear when using SalesForce as a CRM tool for Higher Ed, that it was not built for Higher Ed. Despite that, it is still a strong solution. The other biggest pain point is responsiveness and slowness. The UI (ironically called Lightning) is incredibly slow which makes working on configurations very time-consuming for System Admins. ----- ### "Great Platform; Detailed Reporting Capabilities" — 4.0/5 > **Thomas** | *9 novembre 2018* | Enseignement supérieur | Taux de recommandation : 9.0/10 > > **Avantages**: I appreciate how clear and easy the layout of everything is. Users are able to categorize each prospective student by the stage they're in. The reporting capabilities are incredibly helpful. Users can generate specific reports on basically anything regarding prospective students. Additionally, the platform has attractive visuals (graphs and more) to track each recruiter's progress. > > **Inconvénients**: While the capabilities of the report-making are great, the initial creation of the report can be tricky. I sometimes feel like I'm writing algebraic equations when creating a new report. This isn't always the case, but training new hires how to create new reports is probably the most time-consuming part of our CRM training. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/1019085/salesforceorg-education-cloud?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/1019085/salesforceorg-education-cloud) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées