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Bria - Avis

4,3 (103) Donnez votre avis! Canada Produit local

En savoir plus sur Bria

Téléphone logiciel SIP VoIP complet. Réponse automatique, transfert d'appel, mise en attente et enregistrement. Disponible sur Mac, Windows, iOS et Android.

En savoir plus sur Bria

Avantages :

I needed to integrate it to our Call Center and it was easy. It does what it needs to do and we have been using it for many years now without any problem.

Inconvénients :

They did not play well together. Everyone from users, helpdesk, and system admins did not approve of this software.

Bria - Notes

Note moyenne

Simplicité d’utilisation
4,2
Service client
3,7
Fonctionnalités
4,1
Rapport qualité-prix
4,2

Probabilité de recommander le produit

7,8/ 10

Bria a reçu une note globale de <span class="">4,3</span> étoiles sur 5 d'après <span class="">103</span> avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (103)

Melissa
Melissa
IT Manager & Sales Executive (É.-U.)
Utilisateur LinkedIn vérifié
, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Solid Softphone for SIP calls

5,0 il y a 7 ans

Commentaires : The largest benefit to this software is connivence and cost effectiveness. Bria is compatible with many third party applications and most SIP providers will offer configuration support. The combined softphone and USB headset cost is much less than a VOIP phone / headset combo and has no desktop footprint.

Avantages :

The Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating. Configuration is relatively easy, as long as you know your SIP credentials! Configuring the headset is also very simple if the user is diligent about using the device set up utility when changing headsets or USB ports. Support for click to call handlers from third party apps is only available in this paid version, the free version (x-lite) no longer supports this. The ability to transfer to outside lines directly or with a call first option is the main factor for our continued use of this software.

Inconvénients :

Customer support is difficult to reach and response for the cloud hosted version was not satisfactory. Updates to the configuration menu caused all our users calls to fail and support was uninformed about the changes and necessary configuration fixes. Individual Bria licenses should immune from such risks as the configuration is saved locally. This is a moderate concern for me, but combined with the lack of an online manual for Bria 5 online (4 was the last version available but can no longer be found on their site) I have given customer support a rating of one star.

Oliver
Oliver
Business Development | Co-Founder (Belgique)
Utilisateur LinkedIn vérifié
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Simply the best

5,0 il y a 6 ans

Commentaires : Besides the obligatory upgrade + smaller issues with transferring calls, my overall experience is overwhelmingly positive. We've used another softphone provider before and simply switched over completely to Bria after an endless road of issues. That road has come to an end now, and we're very happy with Bria.

Avantages :

It just works - with any hardware you're using. Whether you're on a MacBook and have a $200 headset or simply use your smartphone, Bria is by far the best softphone we ever used.

Inconvénients :

They recently released a new version, Bria 5. For existing users of Bria 4, it was necessary to buy an upgrade since Bria 4 doesn't work anymore with recent Operating Systems. Was a bit of a cost, but paid with pleasure. Transferring calls between softphones does not always work. Was in touch with support before (they answer very quickly) but haven't got it figured out yet.

Réponse de l'équipe de CounterPath

il y a 6 ans

Oliver thank you for taking the time to submit an amazing review. It's always great to hear form our customers. I will forward your feedback to our product team.

Michael
Director of Client Relations (É.-U.)
Immobilier, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Works but application design is mediocre.

3,0 il y a 5 ans

Avantages :

The call quality is clear, works as designed and I have not had any bugs using it at all. Works great for incoming calls.

Inconvénients :

The interface drives me a little mad. The first feature that drives me crazy is that the keys on the application will move... I may be on a call or trying a second number after dialing a first and the application's keypad will move up. This causes me constantly to hit the wrong keys. I would never design this to move or at least have a lock function. Secondly the time out function is way too quick when dialing. I will be listening to a voicemail and typing in the number given, and it tries to auto dial the number if there is a pause of more than a couple seconds. Then I have to cancel and start over again. I haven't found an option to change this time or turn it off.

Réponse de l'équipe de CounterPath

il y a 5 ans

Michael, thank you for taking the time to write a review, we're happy to know you've been having great quality calls with Bria. I'll forward your feedback regarding interface to our Product Team. For technical issues please reach out to our Technical Support team, tickets are submitted online at https://support.counterpath.com/hc/en-us/requests/new

Andre
Andre
System Analyst (Canada)
Utilisateur LinkedIn vérifié
Mode et vêtements, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Integration and update

4,0 il y a 6 ans

Commentaires : Overall, it works good. Stable and reliable are the words that explain Bria.

Avantages :

What I most like in Bria is the integration with so many devices. My headphone has support to Bria, so it is easy to answer and make calls.

Inconvénients :

What I least like is the update. There is a new version that support what I need, but I have to purchase again to have access to the new functionalities.

Réponse de l'équipe de CounterPath

il y a 6 ans

Andre thank you for taking the time to submit a review. It¿s great to hear our device integration works well for you. Have you considered moving to a subscription model? Bria Teams is a user based subscription which allows each user access to Bria on up to 3 devices including Desktop, Mobile and Tablet. Bria Teams uses a web-based provisioning dashboard to setup, deploy and manage your users. Bria Teams allows up to 5 SIP/XMPP accounts. Bria Teams also has subscription based features like Upgrades, Team Messaging and Screen Share capabilities. You can find more about Bria Teams and sign up for a trial here, www.softphone.com.

Tom
Tom
Accountant (R.-U.)
Utilisateur LinkedIn vérifié
Comptabilité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Works well

5,0 il y a 4 ans

Commentaires : With Bria I can answer calls from anywhere and it integrates into iOS

Avantages :

Bria is a well featured VoIP soft phone and I like that it integrates with many different providers out of the box

Inconvénients :

I don't like that Bria limits the number of devices per user so much, I use phone, laptop, desktop and home PC which means I have to juggle my logins!

Réponse de l'équipe de CounterPath

il y a 4 ans

Thank you for taking the time to provide your feedback. It's great to hear how Bria allows you to receive calls from anywhere. I'll bring your feedback in regards to number of devices to our Product Team.

Stan
Stan
Web Manager (É.-U.)
Utilisateur LinkedIn vérifié
Édition, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Better than some softphone solutions, but not as good as a 'real' phone.

4,0 il y a 6 ans

Commentaires : Sound is okay, but still doesn't compare to a real, physical IP phone. The UI is minimal which will be a plus for some and a con for others. The only reason I have a Bria soft phone is that the physical IP phones my company used to use for remote users no longer work (too old for new firewall) and aren't immediately planning to replace them. I use Bria on the Mac side of my machine because it seems to work a bit better than the Cisco IP Communicator software on the Windows side of the same machine. Both have a bit of a delay when speaking, but he Bria phone seems to have a little less of it. But not sure if that's more of a PC vs Windows thing instead of a Bria vs Cisco thing.

Avantages :

Easy to install and works better on a Mac than another software does on the PC. Sound quality is okay. Works well with a headset or through computer speakers/mic.

Inconvénients :

Maybe it's the nature of all soft phone solutions, but still picks up the keyboard sounds if I'm trying to use my computer and be on a call. The interface is very minimal, which some might say is a 'pro' instead of a 'con'. There's other soft phone software where the UI actually looks like a phone, which I prefer.

Réponse de l'équipe de CounterPath

il y a 6 ans

Stan thank you for taking the time to submit feedback we truly appreciate it.

Nelson
Nelson
Especialista en infraestructura (Vénézuéla)
Utilisateur LinkedIn vérifié
, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

good softphone for the company

4,0 il y a 6 ans

Commentaires : It has helped me to take advantage of the resources of the machines without leaving behind the quality

Avantages :

excellent softphone, very practical since it has all the functionalities at hand, easy configuration and allows to create multiple accounts, good audio quality and does not consume many resources

Inconvénients :

one of the things that I like least is the interface, it is unfriendly, it could be more modern or have changeable themes

Réponse de l'équipe de CounterPath

il y a 6 ans

Thank you for submitting feedback Nelson. It's great the configuration was easy and the audio is good. I will forward your interface feedback to our product team to review

Eric
Eric
Analyste programmeur senior, Expert système ERP (Canada)
Utilisateur LinkedIn vérifié
Génie mécanique ou industriel, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Really good SIP software

5,0 il y a 6 ans

Avantages :

This software is perfect. It's cheap, full of features and stable. I use it with a Grandstream PBX with no problem at all.

Inconvénients :

There is an Outlook plugin that I purchase and don't use. Most people can do without.

Réponse de l'équipe de CounterPath

il y a 6 ans

Eric thank you for taking the time to submit a fantastic review. It's great that our software is affordable, stable and full of features.

Mark
Mark
IT Infrastructure Manager (Afrique du Sud)
Utilisateur LinkedIn vérifié
, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I am not chained to my desk with Bria loaded on my Mobile Device

4,0 il y a 7 ans

Avantages :

The setup was very easy even without prior VoIP setup knowledge. No delay or lag when compared to desk phone and calls going through.

Inconvénients :

It does use a lot of battery life, but the pros outweigh this. As long as you keep a charger at your desk then you will be covered.

Brittany
Brittany
Business Development Executive (É.-U.)
Utilisateur LinkedIn vérifié
Matières plastiques, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

This is a very low budget dialing system

2,0 il y a 7 ans

Avantages :

Its safe to say you get what you pay for with this system. It dials (sometimes) it is a very linear product make calls clip paste and call, that makes it very limited but simple and cost effective.

Inconvénients :

There is very limited functionality with this product, no call back notes or way to track if a client has been called multiple times. It is very slow and unreliable as well, maybe that is due to the large amount of people using it, but if you are larger than a team of one this is not a great choice.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services financiers, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Bria Softphone

5,0 il y a 2 ans

Commentaires : I have used Bria soft phone for almost as long as I have been a broker and I am now in my 21 year.

Avantages :

I have been using a Bria Softphone on my laptop to run my business for over 15 years and it's great.

Inconvénients :

Sometimes the challenging part is interment call quality but with fast high speed connection this is no longer a concern.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Marketing et publicité, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great value

5,0 il y a 5 ans

Avantages :

This software is easy to use, the set up for sip accounts is really simple and the extra configurations to use proxys or dns help a lot when you have to use it outside of the company if via vpn. i find the call recording option being one of the most helpful options since i can get access to my calls for feedback o missing info very quick.

Inconvénients :

the only real issue i find with this program is that it has to be updated a lot, and it is really a lot, 1 update every 3 weeks, i don't really get why but that is the only issue i have with bria at the moment.

Réponse de l'équipe de CounterPath

il y a 5 ans

Thank you for taking the time to provide feedback. It's great to hear how you've been using the call recording feature. Please know our software is updated often to keep up with the latest technology and for improvements.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Works most of the time

4,0 il y a 7 ans

Commentaires : This is an easy to implement tool that functions out of the box. It's missing many of the bells and whistles of some of its competitors but comes at a nice price point and does the job.

Avantages :

-Easy to set up and launch -Ability to customize ringtones -Holding, Transfering and In-call features all work without flaw.

Inconvénients :

-Logo and branding of the application are very dated. They need an update -Not 100% reliable. As an organization, we have had some issues with the types of headsets that we use and their compatibility with Bria. I would recommend testing headsets before you make a larger purchase. -Inability to integrate with apple contacts easily.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Softphone review.

4,0 il y a 6 ans

Commentaires : I would say that our experience with Bria was excellent, except purchasing non-compatible headsets ate into my budget - Not Happy.

Avantages :

Very easy to use. The application is intuitive and there is little to no difficulty in learning to use it.

Inconvénients :

Bluetooth compatibility is frustrating. You are limited to headsets that will work with the Bria pc application, but they don't tell you this up front. New users have no idea that you have to locate a sheet on their website that lists compatible headsets.

Réponse de l'équipe de CounterPath

il y a 6 ans

Thank you for submitting a review. I apologize for any inconvenience this may of caused. I will send your feedback to the appropriate team.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Solid Softphone

4,0 il y a 6 ans

Avantages :

Bria is a good softphone, it works well and has a very simple interface.

Inconvénients :

It is a good product, at a premium price. A bit overpriced, especially compared to other offerings.

Réponse de l'équipe de CounterPath

il y a 6 ans

We appreciate you taking the time to submit a review. We are happy to hear that Bria works well and you find the interface simple. I will forward your pricing feedback to our product group.

Alexander
Customer Success Manager (Brésil)
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

high quality VoIP tool

5,0 il y a 5 ans

Commentaires : Bria is a great VOIP calling tool because it has a formidable stability and hardly any connection problems in the calls. Generating a satisfaction by using and integration with other software.

Avantages :

• Easy setup and usability. • Call Forwarding. • Option to record calls. • Integration with Jabra brand headphones. • Receive constant updates.

Inconvénients :

• High cost of licenses. • Sometimes we have to restart the software because it has an error.

Réponse de l'équipe de CounterPath

il y a 5 ans

Alexander thank you for taking the time to submit a fantastic review. It's great to hear that our customers find Bria easy to use, stable with the option to integrate with other software.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Rather unpleasant.

2,0 il y a 7 ans

Avantages :

Well, we choose this route to get away from paying several hundred on desk phones. Loved the money saved for the business. Support was fairly good... they have built-in support-log generation.

Inconvénients :

My goodness did we have lots of bugs trying to incorporate this into our Cisco environment. They did not play well together. Everyone from users, helpdesk, and system admins did not approve of this software.

Emanuelle
Support Analyst (Brésil)
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Robust and complete VOIP tool for calls

5,0 il y a 5 ans

Commentaires : Bria is one of the best VOIP tools I've ever used, with great audio quality and stable connections. Allows you to easily record calls and call transfers.

Avantages :

Allows call forwarding. It allows recording of calls at any time. Always receive updates and corrections by the developer.

Inconvénients :

The license control page does not allow you to delete the history of old computers that used a certain license. It does not have a filter to check only the licenses that are in use.

Réponse de l'équipe de CounterPath

il y a 5 ans

Emanuelle thank you for taking the time to provide a great review. The feedback our customers provide helps our developers identify features and functionality that need updating and or corrections.

Lisa
Sales (É.-U.)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Bria

3,0 il y a 5 ans

Commentaires : The initial set up was fine. However, it did not work well for us in the long run due to dropped calls.

Avantages :

The aspect I liked the most of Bria software is the ease as to which the set up took place. After the download, information was easily entered and call were ready to be taken

Inconvénients :

Unfortunately, we seemed to have some issues with pairing with some computers. We also experienced drop calls.

Réponse de l'équipe de CounterPath

il y a 5 ans

Thank you for submitting a review Lisa. Did you work with our support team to troubleshoot why calls were dropping? Support tickets are submitted online at https://support.counterpath.com/hc/en-us/requests/new

Stephan
Owner (Nouvelle-Zélande)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

BRIA Works for us!

5,0 il y a 7 ans

Commentaires : Ease of use through headsets and softphone features.

Avantages :

BRIA is invaluable to us as a support company. Paired with USB headsets it makes Conferencing, Transfers and Outlook Contact look-ups a breeze. We are heavy users and "on the phone" all day.

Inconvénients :

The only downside to using a VOIP system such as BRIA is if we lose the Windows O/S but that is a rare occurrence these days.

Richard
Partner (É.-U.)
Réseaux informatiques, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Bria 4 had good features, we've been disappointed with the support and approach to upgrades.

3,0 il y a 7 ans

Avantages :

Codec support, integration with other products. Support for Sennheiser headsets was welcome. Windows 10 support also finally got there.

Inconvénients :

Quality of upgrades has been spotty - sometimes great, other times not so great. It took a while for Bria 4 notifications to work well in Windows 10. And again, we do not care for the 70% of retail upgrade policy. We'd rather pay 20% a year for support and upgrades - given the overall cost of the software, even 25% would work. Also don't like being pushed to sign-in with Linked-In for this survey.

Mark
Barrister (Australie)
Services juridiques, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

This is a great program - simple and quick to use.

4,0 il y a 7 ans

Commentaires : If frees me from using expensive phones and can be operated easily

Avantages :

It is very easy to set up. It allows simple address book information. It operates well with most other software. It does what I want and frees me from expensive landline & mobile calls

Inconvénients :

I would like to see better outlook integration. There was a great add on which I would like replaced. When my outlook contacts were migrated many contacts are given the name "Mr" or "Mrs". This is an obvious non name field and the software should recognise it.

Mary
Client Account Manager (É.-U.)
Services juridiques, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

X-LITE Review

5,0 il y a 6 ans

Avantages :

Minimalistic layout, simplified tools for the novice use, seamless integration with VoIP services. Customer service outstanding.

Inconvénients :

Help features may be a bit vague or not inclusive of all features/needs or easy to navigate.

Réponse de l'équipe de CounterPath

il y a 6 ans

Thank you for taking the time to submit a fantastic review Mary. I will forward your feedback to the appropriate team.

henry
voip engineer (É.-U.)
Télécommunications, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

bria generally works

4,0 il y a 4 ans

Commentaires : the whole app for phone calls on a cell phone never works perfectly, the thing is a cell phone primarily and will protect the phone usage of the device before the data usage is allowed, waking the app in the background is a hit or miss affair.

Avantages :

clients can just log in and set up an account, easy to deploy

Inconvénients :

the tech support and troubleshooting was rather inadequate, it was slowly done thru email and chat, they couldnt ever figure out what was wrong, but had me click one box every day to see if it resolved the issue, any monkey can keep clicking boxes until they think it works.... sent them packet captures and all they could say was click a new box and try it....

Lynn M
Attorney (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Product for Phone Use anyway

5,0 il y a 7 ans

Avantages :

I have been using Counterpath (Bria) for many years - I mainly use the product to contact clients when out of the office with my laptop. I use the cell phone app so my clients do not have my cell number as it shows as if I am calling from my office. I never have problems so customer support has not been an issue.

Inconvénients :

Set up a tiny bit difficult if you don't have a good phone service to help you with the codes. Set up a tiny bit difficult if you don't have a good phone service to help you with the codes. Set up a tiny bit difficult if you don't have a good phone service to help you with the codes.