Salesforce Service Cloud - Avis

Utilisateur sales force

Avantages :

Système de planification et classification des données très performant

Inconvénients :

Rien pour le moment que je peux qualifier comme aspects moins apprécié

Logiciel de centre d'appel

Avantages :

Le produit est doté d'une grande fonctionnalités qui m'aide pour la gestion de services clients, très professionnel et simple.

Inconvénients :

Bravo à l'équipe assistante de ce produit, je l'apprécie énormément et je ne reproche rien pour le moment.

Logiciel de Centre d'appel

Avantages :

Simple et efficace pour la gestion clientèle grâce à ses fonctionnalités. Très cool et professionnel.

Inconvénients :

C'est un top produit de messagerie et de centre d'appel. Je n' ai pas encore eu d'inconvénients. Je le recommande

Logiciel de Centre d’appel

Avantages :

Très pratique et très performant pour apporter son aide aux entreprises. Avec de tte bonne fonctionnalités. Je le recommande.

Inconvénients :

Super produit et simple à utiliser et très performant . Je n’ai pas d’inconvénient.

outil de ticketing

Avantages :

permet d'intégrer le ticketing avec la version de salesfroces. Très pratique si le reste de la suite est déjà déployée (contrairement à l'utilisation croisée avec Service Now)

Inconvénients :

Temps de prise en main et de déploiement pour les équipes avec le reste de la suite

Une référence en CRM

Commentaires : Salesforce Service Cloud est une plateforme de service client exceptionnelle qui offre une expérience client optimale sur tous les canaux. Bien que le coût puisse être élevé pour les petites entreprises et que la mise en place puisse prendre du temps, les avantages tels que l'automatisation des tâches, la gestion des cas et la personnalisation des interactions en font un choix idéal pour les entreprises qui souhaitent offrir un service client exceptionnel.

Avantages :

Permet aux entreprises de fournir un service client exceptionnel sur tous les canauxÉconomise du temps et de l'argent grâce à l'automatisation des tâchesAméliore la résolution des problèmes grâce à une gestion de cas efficaceOffre une expérience client personnalisée pour fidéliser les clientsFacilite la collaboration entre les équipes de service client

Inconvénients :

Le coût peut être élevé pour les petites entreprisesLa mise en place peut prendre du temps et nécessiter une assistance techniqueL'interface utilisateur peut être complexe pour les nouveaux utilisateurs

Mon expérience avec Salesforce Service Cloud : un outil de service client exceptionnel

Commentaires : L'expérience globale d'utilisation de Salesforce est souvent très positive, offrant un ensemble complet de fonctionnalités pour une gestion efficace du service client.

Avantages :

J'ai apprécié la flexibilité, la personnalisation et la facilité d'utilisation de Salesforce, ainsi que son excellent support client et son évolutivité pour répondre à nos besoins.

Inconvénients :

J'ai noté que le coût est un peu élevé pour les petites entreprises comme la notre, tandis que j'ai signalé des problèmes de performance.

Un excellent logiciel SAV

Avantages :

Salesforce Service Cloud ne regorge pas de fonctionnalités mais permet de gérer facilement les tickets de support client, les interactions sur les réseaux sociaux, les connaissances clients, les chatbots et les analyses de performances dans notre cas. Le point fort réside pour nous dans la personnalisation de l'outil

Inconvénients :

Dans un milieu / environnement restreint, Salesforce Service Cloud peut être plutôt onéreux. Nous envisageons d'ailleurs de changer de solution pour une moins chère. La courbe d'apprentissage est également longue et il faut le prévoir dans les ressources.

CRM complet

Avantages :

CRM vraiment complet et puissant. Les relances automatiques sont vraiment utiles pour les petites structures

Inconvénients :

Logiciel vraiment très cher pour des petites structures. Difficile de le rentabiliser.

Best-in-class CRM and support solution

Commentaires : It's a win-win for both your business and your customers. Customer service has been boosted as a result. The help and service provided to customers has improved. It makes work more adaptable and scalable.

Avantages :

Anyone can pick it up and start using it right away. Numerous special functions help users grasp the situation and perform effectively. Learning about and using Salesforce is a requirement of using Service Cloud.

Inconvénients :

I wish I could send out a mass email to all of my accounts and track their activities in one place. In a broad sense, that would assist advisors save time. It would be convenient if a call could be recorded for more than two accounts at once.

User friendly

Commentaires : My personal experience has been overall positive.

Avantages :

The reliability to be able to depend on the service in real time.

Inconvénients :

I don’t have access to use the full capability. But from what I have used no cons.

Many features and ability- but required long time to study

Avantages :

It was very easy to use many for contact management in addition to plug-ins that existing

Inconvénients :

Reporting and use plug-ins or customise. The experience was much more difficult.

Efficient and Comprehensive Service Management

Commentaires : My overall experience with Salesforce Service Cloud has been highly positive. It excels in streamlining customer service operations with its features, making it an invaluable tool for enhancing customer satisfaction and team productivity.

Avantages :

Salesforce Service Cloud is great because it helps manage customer cases efficiently in the Dash, supports multiple communication channels or cases, and automates tasks to save time. It is also customizable and real-time analytics also make it easy to track performance and improve customer service.

Inconvénients :

The complexity of Salesforce Service Cloud can be overwhelming for new users, requiring a steep learning curve. I my self took sometime to learn it

It accelerates customer service and personalizes case management

Commentaires : Compared to our previous ticketing system, we now have more intuitive case routing based on statuses, escalations, queues, and other routing options. We're excited to shift our attention from solving cases to helping members with their immediate problems.

Avantages :

With SAP ERP as the backend, Service Cloud serves as the customer service interface. Our Service Staff's ability to quickly and easily record and bill for Service Activity is the major function.

Inconvénients :

In order for Service cloud to function properly, too many technologies need to be incorporated. There are many features of Service Cloud that are unnecessary for our company.

Councils use of service cloud

Commentaires : Has been an excellent way to transform business processes and modernise our technology stack.

Avantages :

Versatility to use for different requirements. Preconfigured solutions for our purposes

Inconvénients :

Very difficult to move away. Cost is high.

A bit of an investment, but well worth it if fully utilized.

Commentaires : Once we decided to make the investment in Salesforce, we were 100% behind implementation for all of our CRM needs. There can be a learning curve but once learned, we can do everything we need to stay connected to our donors.

Avantages :

The best thing about Salesforce Service Cloud is that it is fully customizable. It is the only CRM software we need.

Inconvénients :

The upfront cost is more than other programs.

Alternatives envisagées : HubSpot Marketing Hub, Amazon S3 et SAP Concur

Pourquoi passer à Salesforce Service Cloud : This software seemed more comprehensive, customizable and is the CRM standard.

Salesforce - A must for CRM

Commentaires : Overall, Salesforce service cloud is an incredibly powerful tool that has allowed me to understand our company more than ever through the dashboards and reports I create to make data more than just data, but answers to my questions. The valuable insight I have gained is a game changer.

Avantages :

Although Salesforce might seem a bit daunting at first, it overall is extremely customizable and can (and should) be built for you and your company's needs. This tool is so powerful and key in customer relationship management and has taken our CRM to the next level. Our data is all held in Salesforce and we are able to create reports and dashboards to keep track of the business and gain insights.

Inconvénients :

I do sometimes wish Salesforce was a bit more user friendly however once you learn more about the program you do become quite comfortable and customer service will always be there to help you in a kindly manner

Alternatives envisagées : HubSpot CRM

Pourquoi passer à Salesforce Service Cloud : We chose Salesforce over Hubspot due to its reputation. Salesforce is #1 for a reason. This tool is by far the most intelligent.

Streamline Your Customer Service with Salesforce Service Cloud

Commentaires : My overall experience with Salesforce Service Cloud has been excellent. It has helped me improve my customer service and streamline my workflow, with intuitive software, excellent reporting tools, and top-notch customer support.

Avantages :

The software is intuitive and customizable, with excellent reporting tools and seamless integration with other Salesforce products.

Inconvénients :

the least liked thing about Salesforce Service Cloud is the cost, which can be prohibitive for smaller businesses or those on a tight budget.

Alternatives envisagées : Dynamics 365 et Zoho Desk

Logiciel antérieur : Freshdesk

Pourquoi passer à Salesforce Service Cloud : I wanted customer service software that was both intuitive and customizable. Salesforce Service Cloud fit the bill perfectly. Its reporting tools and integration with other Salesforce products made it a no-brainer for me. While the cost can be a factor for some, the benefits and ROI made it well worth the investment. Additionally, the top-notch customer support has been invaluable in helping me navigate any issues or questions I may have had. Overall, I highly recommend Salesforce Service Cloud for businesses looking to streamline its customer service and improve efficiency.

Transformative CRM Solutions with Salesforce Cloud

Avantages :

Customization: Highly customizable to fit specific business needs. Integration: Integrates with over 1,000 other platforms1. Lead Management: Excellent lead management and scoring features1. Reporting: Powerful and comprehensive reporting tools2. User-Friendly: Easy to set up and use

Inconvénients :

Cost: More expensive than some competitors1. Complexity: Can be complicated to set up and maintain.

SFDC Service H.I.

Avantages :

the real time interactions with clients has been excellent. Team collaboration is required as well. This is crucial to our business processes.

Inconvénients :

no cons at this time, we enjoy using Service Cloud and it's crucial to our business.

It’s not mobile responsive

Commentaires : I wish it could be responsive on mobile devices.

Avantages :

Contact database management is easy. You can keep track of clients.

Inconvénients :

The system is not responsive on mobile devices.

I like Salesforce very much, because it is simple to use and automation

Commentaires : the experience itself, is very good. it makes it very easy to automate contact with the customer, especially when I want to update data. it helps me optimize my time, in my opinion there is little to improve

Avantages :

I like the ease of changing the text I want to send to the customer, and the ease of automation of updating customer purchases

Inconvénients :

i believe they could, verify if the client's number is in whatsapp or not, update the contact lists automatically, inform the quantity of available contacts in each list and a greater facility when searching for a specific contact. it is not so easy to filter the contact you want to contact. but i know that the platform is always being updated to improve the experience of its users

Salesforce! Great TOOL All-around!

Commentaires : Using Salesforce every day is great for workflow procedures. The layout look and design are easy to navigate and use. The ease of finding documents is a must when you are trying to get a task done in a timely manner.

Avantages :

Salesforce has dome of the greatest admin tool. it is also a good import tool of documents and procedures that are needed for everyday resources and procedures.

Inconvénients :

you cannot use Salesforce on the mobile app to merge duplicate documents. This would be great as an on-the-go task. Convenience is a great thing when it is at your fingertips! Other than that, I can't think of anything at the moment, but with all implements, there is always room for improvement!

Great platform for managing customers and customer service

Avantages :

Easy to track communications with customers and sync it with the company org for full visibility into the customer's account

Inconvénients :

I haven't use it to its full capabilities to understand what could work better

Salesforce Service Cloud

Commentaires : My overall experience with Salesforce Service Cloud has been positive, as it provided a powerful and comprehensive solution for managing customer service operations. While there were challenges in terms of complexity and cost, it significantly improved our ability to deliver personalized and efficient customer support.

Avantages :

One aspect I liked most about Salesforce Service Cloud was its comprehensive and centralized view of customer data, enabling efficient case management and personalized customer interactions. The platform's robust automation and AI-powered features, such as chatbots and knowledge base, greatly enhanced our customer service operations.

Inconvénients :

One drawback I experienced with Salesforce Service Cloud was the complexity of the platform, requiring extensive configuration and customization to fully meet our specific business needs. Additionally, the licensing costs associated with certain advanced features and user licenses could be a barrier for smaller organizations.