15 ans à aider les entreprises canadiennes
à choisir le meilleur logiciel

En savoir plus sur NinjaOne

NinjaOne est une solution tout-en-un de gestion et de surveillance informatique simple que les professionnels de l'informatique plébiscitent pour la gestion des correctifs.

En savoir plus sur NinjaOne

Avantages :

Ease of use, Cost, No false positives, excellent account management.

Inconvénients :

Lack of built in scripting. Has custom scripting capability but a small script database.

NinjaOne - Notes

Note moyenne

Simplicité d’utilisation
4,7
Service client
4,7
Fonctionnalités
4,5
Rapport qualité-prix
4,7

Probabilité de recommander le produit

9,3/10

NinjaOne a reçu une note globale de 4,8 étoiles sur 5 d'après 211 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (211)

Christophe
Directeur Technique (France)
Matériel informatique, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Ninja RMM, un produit en constante evolution

5,0 l’année dernière

Commentaires : Au déla du produits qui fonctionne tres bien, nous avons découvert une équipe réactive et a l'écoute de nos demande, plus qu'un fournisseur Ninja est un partenaire fiable

Avantages :

Une prise en main rapide pour l'assistance de nos clients, un tableau de bord qui concentre l'essentiel pour faciliter la vie des techniciens, et l'automatisation des taches récurrentes qui nous fait gagner énormément de temps.

Inconvénients :

L'acces pour les clients lorsqu'ils veulent prendre la main sur leur parc est tres limité.

Antoine
RSSI (France)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Rc Group

5,0 l’année dernière

Avantages :

A chaque mise à jour des évolutions pertinentes

Inconvénients :

Un seul endroit pour gerer mon parc informatique, il manque plus que bitdefender GravityZone dans la console

Fabio
System & Network Engineer (France)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Répond aux attentes

5,0 il y a 3 ans

Commentaires : Le support technique est très réactif, le commercial est également présent lorsqu'on en a besoin. Super équipe dans l'ensemble !

Avantages :

Le produit est simple d'utilisation. La plateforme cloud qui héberge la solution est réactive. NinjaRMM est un outil bien optimisé !

Inconvénients :

Toutes les fonctionnalitées ont été mises à l'épreuve, et se sont intégrées parfaitement dans les parcs informatique de nos clients.

Nicolas
CTO (Suisse)
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Simple et efficace

5,0 il y a 4 ans

Avantages :

Les licences intégré de TeamViewer et de Bitdefender sa simplicité d'utilisations sa rapidité de mise en production et de déploiement..

Inconvénients :

Je trouve qu'il n'y a rien à lui reprocher les évolutions du logiciels sont rapide.

Geneviève
Formatrice (Canada)
Cabinet d'avocats, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excellent outil de gestion des billets

5,0 il y a 3 mois

Commentaires : Nous avons remplacé l’utilisation du courriel pour l’ouverture des billets et nous avons que de bons commentaires. Il est facile d’utilisation et j’adore la fonction de capture d’ecran

Avantages :

Facile d’utilisation, permet de créer un billet pour une autre personne que soi et d’y ajouter des captures d’écran

Inconvénients :

Aucun, je n’ai que du positif à dire sur cet outil!

Gil
Gil
CTO (É.-U.)
Utilisateur LinkedIn vérifié
Comptabilité, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best-in-class RMM for internal IT Departments

5,0 il y a 2 ans

Commentaires : Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Avantages :

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Inconvénients :

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Alternatives envisagées : Datto RMM, Syncro et N-central

Pourquoi passer à NinjaOne : We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.

Eliot
Technical Lead (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

A solid, simple, modern RMM solution

5,0 il y a 6 mois

Commentaires : It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal.

Avantages :

We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!

Inconvénients :

Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.

Alternatives envisagées : N-central

Pourquoi choisir NinjaOne : LogMeIn Central was not super pleasant to use and not nearly as feature complete as NinjaOne.

Logiciel antérieur : LogMeIn Central

Pourquoi passer à NinjaOne : NinjaOne is month to month. We could have gotten a slightly cheaper rate with N-central, but then we'd be locked into a contract. For us, it's worth it to pay a little more to not suffer vendor lock-in.

Kagera
Project Manager (É.-U.)
Équipement et fournitures de bureau, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

My Experience With NinjaOne

5,0 le mois dernier Nouveau

Avantages :

The tool comes with great remote support features It makes IT management easy

Inconvénients :

With NinjaOne, all has been seamless. It is affordable too.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Réseaux informatiques, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

their SMS login is not working - no fix from their support in timly manner

2,0 il y a 2 ans

Commentaires : not good, major issues should be fixed at the time and not dragged out,

Avantages :

their is not a lot - I'm not impressed by their lack in support.

Inconvénients :

the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.

Alec
IT Manager (É.-U.)
Immobilier, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great RMM and Ticketing System

5,0 il y a 3 mois

Commentaires : Overall, it is a great platform if you know what you are getting into. As an RMM it is excellent and without bells and whistles.

Avantages :

Ease of use, scripting that just works, and the dojo community for help

Inconvénients :

It is a little too basic. The document feature is not the best so we use a different product.

Alternatives envisagées : ManageEngine ServiceDesk Plus et Atera

Pourquoi passer à NinjaOne : Price point, ease of use, and nothing overly complicated.

Grant
Network Engineer (É.-U.)
Services financiers, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Favorite RMM to use and manage

5,0 il y a 6 mois

Commentaires : I am very pleased, The account managers have always been friendly and helped connect me with the resources I needed and features I have requested have been added over time. The product really feels like it has grown better and better over the past 2 years.

Avantages :

Ease of use, simplicity of using features and the platform performing as expected. There are also frequent feature updates that are taking community feedback and pushing those updates into the product.

Inconvénients :

Lacking a feature to directly send action or script output to an email. I have been able to work around this by baking in SMTP aspects to all scripts that need it to have the script handle that on it's own.

Alternatives envisagées : Datto RMM, ConnectWise RMM, Atera et LogMeIn Central

Pourquoi passer à NinjaOne : Ease of use and very robust and smooth patch management experience.

Patrick
Patrick
System administrator (Canada)
Utilisateur LinkedIn vérifié
Logiciels, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Best RMM in the business

5,0 il y a 6 mois

Commentaires : Making it easy to patch our assets and keep control over them. Our remote users love it when we can easily remote in and fix their problems.

Avantages :

NinjaOne is easy to use. When you browse its admin center, everything makes sense. Things a properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features.

Inconvénients :

A little tiny issue here and there, but nothing their technical support weren't able to handle.

Andrew
Technician (Australie)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

NinjaOne is the NumberOne RMM for MSPs

5,0 il y a 2 mois

Commentaires : Outstanding. I love NinjaOne and couldn't do my job efficiently without it.

Avantages :

Ease of use, ease of deployment, the GUI is simple yet gives you everything you need at a glance, simple patching functionality and asset organisation. NinjaOne is incredible.

Inconvénients :

I honestly can't of any shortcomings of NinjaOne. It's an incredible product and must have for any MSP.

Nyoro
Construction Manager (É.-U.)
Construction, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

NinjaOne Has Been an Effective IT Management Tool

5,0 le mois dernier Nouveau

Avantages :

NinjaOne has been a superb IT management solution. I like the reliability and ease of use of NinjaOne.

Inconvénients :

NinjaOne makes work easier. No dislikes about NinjaOne.

Micheal
Marketing Director (É.-U.)
Hôpitaux et soins de santé, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

NinjaOne Has Been a Reliable and Easy to Use Solution

5,0 le mois dernier Nouveau

Avantages :

The capabilities of NinjaOne are excellent. NinjaOne makes work easier for us.

Inconvénients :

I do not have dislikes for NinjaOne. NinjaOne is superb.

Kamran
3rd Line (R.-U.)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Amazing RMM Dashboard, Very simple, easy to use & deploy, great alerting and does it all!

5,0 il y a 4 ans

Commentaires : NinjaRMM is fantastic, our engineers productivity have increased. Our SLA's are being met faster, Ninja just lets me and my colleagues get on with our job, providing all the information, monitoring and tools we need without it being cluttered or too in your face.

Avantages :

For me as a 3rd Line Engineer and someone who oversees the Desks and manages Engineers, Ninja just gives us all the tools and enables us to do our job so much more quicker and easily compared to predecessing RMM tools. The Dashboard first of all is very clear and informative and very easy and simple to use. It is not cluttered and displays all your relevant alerts exactly where they need to be. The integration process was also very simple, its literally one click of a button of installing an agent. If you use RMM, then its simple to automate and deploy this as of apposed to other RMM tools which are clunky, stop responding and break so often!

Inconvénients :

There are a few bits and bobs missing from Ninja, for example TeamViewer automatic integration and deployment on MAC(s) but after discussion with my great Account Manager he pushed this forward to Development, as he always does with anything that I think would be great to be added to Ninja. Its fantastic as pretty much at all opportunities my requested features I have seen been added so they are very responsive and do listen to Administrator needs.

Pat
VP Sales (É.-U.)
Informatique et sécurité réseau, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Ninja Review

5,0 il y a 5 ans

Commentaires : We have been very satisfied with the product so far. Our rep has been very responsive to our needs as well.

Avantages :

Ease of use and features is the main reason. The product was easy to deploy compared to the older one we moved away from. Anti-Virus feature and TeamViewer add on.

Inconvénients :

The reporting functions need some improvement as well as the backup functionality.

Alternatives envisagées : ConnectWise ScreenConnect

Pourquoi choisir NinjaOne : Ease of use was the main reason.

Logiciel antérieur : Kaseya VSA

Pourquoi passer à NinjaOne : As mentioned before ease of use , price point and our rep.

Gary
Head of Systems (R.-U.)
Eau/gaz/électricité, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great RMM with all the features you needs without being overly complicated

5,0 il y a 3 ans

Avantages :

Its simple to Navigate and use. See all your devices in one place and filter them in to departments and roles. Configure separate policies for handling Microsoft and 3rd party updates. Set warning levels and thresholds for anything from disk usage, failed logins to smart disk failure warnings. It ticks all the boxes and they are continuing to add new features such as backup and AntiVirus integration. You can also provide remote access for users to access their own devices. You can schedule regular reports on their access, hardware, system status, antivirus protection and updates giving you an audit trail for any compliance requirements. Best of all you can manage the whole thing from my desk or a mobile device.

Inconvénients :

There is very little to complain about. In fact the only minor issue currently missing is image based backup solution but this is in development.

Alternatives envisagées : N-sight et LogMeIn Central

Pourquoi passer à NinjaOne : Ninja offered a simpler set up and a better pricing structure.

James
Technical Service Manager (Irlande)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Hidden Software Gem

5,0 il y a 2 ans

Commentaires : Excellent product that we will use for years to come

Avantages :

This product has wizards that make guided install a breeze to deal with, fast efficient deployment and ease of use

Inconvénients :

More customisation of reports would be a great benefit

Alternatives envisagées : SolarWinds Service Desk

Pourquoi choisir NinjaOne : Better features, low cost and ease of deployment

Logiciel antérieur : Datto RMM

Pourquoi passer à NinjaOne : Less complicated setup and ease of use along with intuitive interfaces.

Stan
I.T. Specialist (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Get the job done

5,0 il y a 4 ans

Commentaires : Ninja is aggresively customer focused - as it should be.

Avantages :

I like the smooth and fast interface. Other products have universities setup so you can spend days and weeks learning their system. That is not needed here. It gives me exactly what I need to get the job done.

Inconvénients :

Anything can be improved. Some aspects of the interface could be tweaked.

Ryan
Owner, Lead Technology Solutions Consultant (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

An Excellent Solution for Start-Up MSPs

5,0 il y a 5 ans

Commentaires : Working with NinjaRMM's customer service was an excellent experience. Built with a team of seasoned professionals, all with various different levels of experience in business ownership, maintenance, technical support, and account management, Ninja delivers top-notch customer services in an efficiently timely manner. After speaking with their billing team and our account manager, we were able to work out flexibility with billing, remaining easy to work with and understanding while we straightened out our Accounts Payable systems. It's exciting to be working with a company that is ever increasing their capabilities, expanding their team, and continuously pushing out new features to allow us to operate more effectively in the MSP workspace, provide higher quality of service, and expand our customer reach by providing many different options for managing our client networks.

Avantages :

NinjaRMM is incredibly easy to use, combining a fluid interface with powerful back-end features. One of the greatest things about this tool is that it just works. There's no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is laid out in an easy to navigate structure that is pleasent to look at. Our favorite feature by far is the SysTray customization options that allow us to place a service icon in the System Tray, and give our users tools directly on their desktop to self-resolve, or call assistance when necessary. Additionally, NinjaRMM has done a great job of implementing state of the art technology to provide SMNP monitoring capabilities, as well as managing and monitoring uptime and downtime instances.

Inconvénients :

Some of the features that you expect to be there aren't yet fully deployed. We're excited about the potential for backup capabilities with Ninja, however these features don't work perfectly all of the time. In addition, their interface currently lacks a Task Manager system for managing services and tasks, however I've been informed that this is slated for a later release. I would be interested in seeing a development roadmap made public to the subscribers as it gives us a better indication of how to plan for new capabilities/integrations that we may be able to use. Additionally, it would be neat to make uptime calculations so that we can provide percentages for various services to our clients in our reports. Again, I have been informed that full report customization is an upcoming feature, and I'm excited to see that take place.

Marek
CEO (Pologne)
Services financiers, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

NinjaOne Review

4,0 l’année dernière

Commentaires : Overall, my experience with NinjaOne was highly positive. The platform's user-friendly interface and customizable options allowed me to effectively manage tasks and workflows. The intuitive design made it easy to navigate and access the tools I needed, boosting productivity. The exceptional customer support ensured that I received prompt assistance whenever required. Although the limited integration options were a drawback, the core functionalities provided by NinjaOne met my needs. With continued updates and enhancements, NinjaOne has the potential to further optimize workflows and become an even more valuable asset for businesses and individuals alike.

Avantages :

One of the things I liked most about NinjaOne was its intuitive and user-friendly interface. The platform was designed with simplicity in mind, making it easy to navigate and utilize its various features. The clean and organized layout enhanced productivity and allowed me to quickly access the tools and information I needed. Additionally, the extensive range of customizable options and templates offered flexibility in tailoring the platform to my specific needs. The customer support provided by NinjaOne was also exceptional, with responsive and knowledgeable staff ready to assist whenever I encountered any issues or had questions.

Inconvénients :

While NinjaOne had many positive aspects, one thing I liked least was the limited integration options with third-party applications. Although it offered essential features and tools within its platform, there were instances when I needed to connect and sync data with other software or services. The lack of seamless integration with popular applications and platforms made it more challenging to streamline workflows and consolidate information. Expanding the range of integrations would enhance the overall usability and interoperability of NinjaOne.

David
Owner, Operator (É.-U.)
Services et technologies de l'information, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

NinjaRMM caters to all sizes

5,0 il y a 5 ans

Commentaires : Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore. Ninja support is super responsive and quick to turn around and fix your issues. As a company, they also treat you as a person and not a bottom line. Their backup integration has helped me in a few pinches with clients data. The best part of this software is that it grows with you as your MSP grows and it doesn't break the bank!

Avantages :

Single pane of glass for managing all your clients. Whether you are a one-man shop or a large MSP Ninja is the solution you have been looking for. Super powerful policies and ease of automation. Integrates with other solutions for ease of transition from another RMM. It is lightweight and gives you tons of control and management where other solutions lack in ease of use and stuff you with features that you do not use or need. Ninja updates its software very often and it's quick to add new features making it even more powerful than before. I cannot recommend this product enough.

Inconvénients :

I have yet to come into a con for this software. Sure it has had hiccups but nothing that is not addressed almost immediately if you contact support or it ends up going through development and released with an update. If you can request it Ninja will do its best to add it to its features list.

Tom
IT Technican (R.-U.)
Vente au détail, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great product for making IT more efficent

5,0 il y a 3 ans

Commentaires : Great - good trial , great staff, good pricing - ever changing and evolving product

Avantages :

Small agent based - cloud based - very useful now much more homeworkers Email alerts are great - software installs and server reboots are 2 of the best we use. Powershell scripts work great for installing software / updates - works much more realiably than lan based push scripting. Also very useful file explorer and remote registry for editing / fixing issues Windows updates are easy

Inconvénients :

History for realtime monitoring (cpu / memory / processes) - this is coming soon Storage - if you need to install large software - the limit is 500mb (office 3.8GB) NMS - network monitoring would be better with dead port detection and history

Alternatives envisagées : Atera, Naverisk et Pulseway

Pourquoi choisir NinjaOne : Wanted more from the software to manage end users from a cloud based setup

Pourquoi passer à NinjaOne : Combination of good price and great features

Tony
Tony
CTO (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

It's cut down on the amount of time needed to manage our RMM tool so we can focus on our customers.

5,0 il y a 6 ans

Commentaires : Oh were to start. Our old RMM tool was complicated and over whelming. NinjaRMM is simple to use and understand, and doesn't take anytime for someone to pick up and use. We even have a few customers that log in and use the tool. It's just simple, and that's what I wanted. As I said in the review, now we can spend more time with our customers, and less time babying the RMM tool to make sure it's working. Thanks Ninja =)

Avantages :

1. Search - something so simple can be the best feature. Our old RMM tool couldn't come close. 2. Ease of creating a policy for a customer or type of device in a customer. 3. Integration with 3rd party tools like AutoTask and TeamViewer. 4. Website branding - New feature, and we love it. 5. SysTray icon has been wonderful! I love the fact that we can use our own icons and give it our own flair. 6. Reports - They look nice and are simple to understand.

Inconvénients :

1. TeamViewer. Not a fan. I'm sure it's not a big deal if you are new to this kind of thing. But we have used a lot of remote control tools in our 20+ years, and there are better options. 2. Can't install software on the fly. You have to use policies and a Schedules Action. I wish there was an option to upload an MSI/EXE/Other Scripts and run to a list of machines or all machines within a company. And give us the ability to turn this on and off so we can have customers do this as well. 3. I wish the update system was also about to update Windows 10 builds. This is still a manual process unless the customer has a server and we can push a script to install a Windows 10 update via UNC.