--- description: Thrio : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Thrio - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de workflow](/directory/30091/workflow-management/software) > [Thrio](/software/1022135/thrio) # Thrio Canonical: https://fr.capterra.ca/software/1022135/thrio > La plateforme hybride CCaaS/CPaaS de Thrio comprend des outils intégrés d'automatisation des processus, de reconnaissance vocale entrante/sortante, d'omnicanal complet et d'IA. > > Conclusion : 5 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Thrio? Des grandes entreprises aux PME, en passant par les prestataires de services et de BPO (Business Process Outsourcing), Thrio aide les entreprises de toutes tailles à fournir un service client exceptionnel et à atteindre leurs objectifs de vente et de marketing. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **5.0/5** | 5 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 5.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Thrio ## Contexte commercial - **À partir de**: 89,00 $ US - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais, espagnol, français, portugais - **Pays disponibles**: Afrique du Sud, Allemagne, Andorre, Argentine, Australie, Autriche, Canada, Colombie, Espagne, France, Inde, Irlande, Italie, Mexique, Monaco, Nouvelle-Zélande, Pays-Bas, Philippines, Portugal, Pérou et 7 de plus ## Fonctionnalités - Actions découlant d'un événement - Automate d'appel - Automatisation des processus d'affaires - Autoresponders - Autorisations basées sur les rôles - CTI (couplage téléphonie informatique) - Clavardage et messagerie - Clavardage proactif - Configuration des workflows - Contrôles/Permissions d'accès - Distribution automatique des appels - Enregistrement des appels - Enregistrements - Filtrage d'appels - Gestion de contenu - Gestion de la qualité - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des flux de travail - Gestion des formulaires - Gestion des listes d'attente - Gestion des tâches - Gestion du personnel - Historique des clients - IVR - Interface d'agent - Journalisation des appels - Liaisons SIP - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Messagerie client en temps réel - Messagerie vocale - Outils de collaboration - Personnalisation - Planification des rappels - Rapports et analyses - Relevé et historique des chats - Routage automatisé - Routage des appels - Scripts d'appel - Stratégie de marque personnalisable - Suivi de la conformité - Suivi des appels - Suivi des appels - Transcription des appels - Transfert de fichiers - Transferts/Routage - VoIP - Éditeur graphique de workflow ... et 11 fonctionnalités supplémentaires ## Intégrations (1 au total) - EPG WFM ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de workflow](https://fr.capterra.ca/directory/30091/workflow-management/software) ## Catégories connexes - [Logiciels de workflow](https://fr.capterra.ca/directory/30091/workflow-management/software) - [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software) - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Logiciels de SVI (serveur vocal interactif)](https://fr.capterra.ca/directory/30231/ivr/software) - [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software) ## Logiciels similaires 1. [JustCall](https://fr.capterra.ca/software/157853/justcall) — 4.1/5 (223 reviews) 2. [Zoho Voice](https://fr.capterra.ca/software/1029158/zoho-voice) — 4.0/5 (46 reviews) 3. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) 4. [Genesys Cloud CX](https://fr.capterra.ca/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 5. [UJET](https://fr.capterra.ca/software/164070/ujet) — 4.6/5 (140 reviews) ## Avis ### "A+ Implementation & Support Teams & Overall Design" — 5.0/5 > **Jason** | *29 juin 2023* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: The open Thrio architecture allows an unlimited number of creative solutions to unexpected platform needs. Whether I get requests for API integration or the implementation of an AI component for call analysis the Thrio team gets the work done. > > **Inconvénients**: We didn't find them sooner as we would have been more competitive on other opportunities. ----- ### "Great Omnichannel Platform" — 5.0/5 > **Justin** | *12 décembre 2022* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: Thrio does it all. When we made the switch from a previous vendor, the improvements were seen immediately. Since then, Thrio has helped us improve our dialing efforts, expand into omnichannel, and has helped us develop an excellent online portal. > > **Inconvénients**: We look forward to their planned expansion of their visual data reports and the ability to utilize social media platforms like Whatsapp. ----- ### "Amazing product and support\!" — 5.0/5 > **Bonnie** | *20 juin 2023* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: As a 24hour call center servicing various types of clients, the majority of our business relies on the Thrio cloud contact center platform to operate. Thrio has become an exceptional partner to our business and has contributed to our growth and success in the last 5 years. They offer a reliable service with redundancy, great sound quality, superior timely support and most importantly they have the controls and safeguards in place ensuring the protection of our data. They are continually adding new features and staying relevant to all the latest advancements in technology. With all of the product offerings they still remain affordable and offer competitive pricing. > > **Inconvénients**: I cant say that we have experienced any major difficulties to date. Any minor requests were all handled promptly. > > Overall experience has been only positive and consider them a partner. ----- ### "Thanks to pandemic" — 5.0/5 > **Laure** | *20 juin 2023* | Philanthropie | Taux de recommandation : 10.0/10 > > **Avantages**: We knew about nothing regarding call center pré pandemic. In about 5 weeks everything was set, up and running for a telethon and We’ve trained with Thrio’s help around 350 -400 volunteers whose daily job is NOT call center related…More over we are now using it on a daily basis for télémarketing operations. > > **Inconvénients**: Really don’t have anything negative to say. > > On top of operating a telethon in spite of the pandemic challenge (our volunteers were able to take calls from home) we are now way more efficient thanks to precise reports that help us evaluate the impact of the tv show directly on calls (minute by minute). We’ve gained in efficiency in télémarketing with workflows that we can easily create, adapt. Many other options are still to further explore. ----- ### "Great Company\!" — 5.0/5 > **Tina** | *23 mars 2023* | Conseil en gestion | Taux de recommandation : 10.0/10 > > **Avantages**: I love the responsiveness of the Team. They are always available to assist, teach and guide. The implementation was extremely easy in getting the software up and running\! > > **Inconvénients**: I'm not sure yet. The system is too new to know what I least like about it. Thrio as a company is wonderful to work with. > > From day one, they have been supportive and responsive to all of our needs. ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/1022135/thrio) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées