17 ans à aider les entreprises canadiennes
à choisir le meilleur logiciel

Description de Accelo

Accelo rationalise votre entreprise de services et automatise les processus reproductibles. Gagnez du temps et économisez de l'argent en gérant votre entreprise sur un seul système intégré. Avec Accelo, les comptes clients, les projets, les feuilles de temps, les contrats et plus encore sont suivis pour vous, afin que vous puissiez passer moins de temps dans les réunions et la gestion du travail administratif et davantage sur vos clients. Retrouvez le plaisir de travailler grâce à la plateforme d'automatisation des opérations de service d'Accelo.

Qui utilise Accelo?

Toute organisation de services professionnels qui sert des clients et facture le temps passé sur les tâches. Accelo rationalise tous les processus de service client en un seul endroit et gère les plannings et projets de l'équipe.

Où peut se déployer Accelo?

Basé sur le nuage
Sur site

À propos du vendeur

  • Accelo
  • Situé à San Francisco, É.-U.
  • Fondé en 2011

Assistance Accelo

  • Support téléphonique
  • Chat/Clavardage

Pays disponibles

Australie, Canada, Irlande, Nouvelle-Zélande, Royaume-Uni et 1 autres

Langues

anglais

Accelo - Prix

À partir de :

Non fourni par l'éditeur
  • Non, pas d'essai gratuit
  • Non, pas de version gratuite

Accelo n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.

À propos du vendeur

  • Accelo
  • Situé à San Francisco, É.-U.
  • Fondé en 2011

Assistance Accelo

  • Support téléphonique
  • Chat/Clavardage

Pays disponibles

Australie, Canada, Irlande, Nouvelle-Zélande, Royaume-Uni et 1 autres

Langues

anglais

Accelo en vidéos et en images

Accelo Logiciel - 1
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Fonctionnalités - Accelo

  • Accès mobile
  • Alertes/Notifications
  • Aperçu de Gantt/du calendrier
  • Application mobile
  • Approbation des ventes
  • Assistance à distance
  • Automatisation des processus d'affaires
  • Automatisation des processus et flux de travail
  • Automatisation du marketing
  • Autorisations basées sur les rôles
  • Base de données de contacts
  • Budgétisation et prévision
  • Calcul des taxes
  • Champs personnalisables
  • Compte rendu et suivi de projet
  • Comptes rendus financiers
  • Configuration des workflows
  • Contacts partagés
  • Contrôle du processus d'approbation
  • Contrôles/Permissions d'accès
  • Création des factures
  • Demande de ressources
  • Devis
  • Distribution de leads
  • Définition des priorités
  • Facturation
  • Facturation en ligne
  • Factures personnalisables
  • Fonction de glisser-déposer
  • Fonctions pour secteur immobilier
  • Gestion de la base de connaissances
  • Gestion de la configuration
  • Gestion de projets
  • Gestion des accords de service
  • Gestion des affectations
  • Gestion des boîtes de messagerie
  • Gestion des calendriers
  • Gestion des campagnes
  • Gestion des capacités
  • Gestion des changements
  • Gestion des commissions
  • Gestion des contacts
  • Gestion des contrats/licences
  • Gestion des courriels
  • Gestion des documents
  • Gestion des délais
  • Gestion des factures
  • Gestion des feuilles de temps
  • Gestion des flux de travail
  • Gestion des fournisseurs
  • Gestion des incidents
  • Gestion des leads
  • Gestion des pipelines
  • Gestion des problèmes
  • Gestion des remboursements
  • Gestion des ressources
  • Gestion des réunions
  • Gestion des sous-tâches
  • Gestion des tickets de support
  • Gestion des tâches
  • Gestion du budget
  • Gestion du pipeline de ventes
  • Génération de leads
  • Historique des factures
  • Importation et exportation de données
  • Intégration des médias sociaux
  • Intégrations de tiers
  • Lead nurturing
  • Logiciels CRM (gestion de la relation client)
  • Marketing par courriel
  • Mesure des performances
  • Mises à jour en temps réel
  • Modification de tâche
  • Notes et commentaires
  • Outils de collaboration
  • Partage des fichiers
  • Personnalisation
  • Planification
  • Planification de projets
  • Planification des ressources
  • Planification et programmation de projets
  • Portail libre-service
  • Pour les petites entreprises
  • Prise en charge de plusieurs devises
  • Projets multiples
  • Prévision
  • Prévision des ventes
  • Qualification de leads
  • Rappels
  • Rapport d'utilisation
  • Rapports de ventes
  • Rapports et analyses
  • Rapports et statistiques
  • Rapports personnalisables
  • Recherche/Filtre
  • Saisie de leads
  • Segmentation
  • Segmentation de leads
  • Stockage de documents
  • Stratégie de marque personnalisable
  • Suivi de la conformité
  • Suivi de la progression
  • Suivi des activités
  • Suivi des clients
  • Suivi des frais
  • Suivi des interactions
  • Suivi des projets
  • Suivi des statuts
  • Suivi des étapes
  • Suivi du temps
  • Suivi du temps et des dépenses
  • Suivi progression/coût
  • Système de calendrier et de rappel
  • Tableau de bord
  • Tableau de bord d'activités
  • Tableau kanban
  • Traitement des factures
  • Traitement des lots
  • Traitement des paiements
  • Workflow d'approbation
  • Éditeur graphique de workflow

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Avis sur Accelo

Note moyenne

Note globale
4,5
Simplicité d’utilisation
4,2
Service client
4,5
Fonctionnalités
4,4
Rapport qualité-prix
4,3

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
61%
4
31%
3
5%
2
2%
1
2%
Isabelle
Isabelle
Ventes (Bénin)
Utilisateur LinkedIn vérifié
Marketing et publicité, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Accelo , logiciel moderne de management

5,0 l’année dernière

Avantages :

Avec ce logiciel, j'ai la facilité de combiner les ventes et ça m'aide beaucoup pour la gestion de mes projets marketing

Inconvénients :

Le coût exorbitant de l'abonnement est à revoir

Réponse de l'équipe de Accelo

l’année dernière

Hi Isabelle, thank you for leaving a review! We're happy to hear how Accelo has been able to help manage your sales and marketing projects. We appreciate your feedback on our subscription pricing and we're happy to share we recently released new pricing packages. You can read more about those at https://www.accelo.com/pricing/.

Moïse
Managing Director (Congo-Kinshasa)
Cosmétiques, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Accelo est irremplaçable

5,0 l’année dernière

Avantages :

Maintenant que ça ferait déjà plus de 3ans que j'utilise ce logiciel pour faire de la publicité et suivre en ligne mes activités c'est vraiment super car c'est tellement simple à utiliser

Inconvénients :

Depuis que j'utilise ce logiciel je n'ai rien remarqué comme mal jusque là, j'espère que ça va continuer ainsi

Réponse de l'équipe de Accelo

l’année dernière

Hi Moïse, thank you for taking the time to share your feedback. We're so happy to hear that Accelo has become an irreplaceable part of your client work management. Thank you again for taking the time to leave a review!

Serge Isidore
Serge Isidore
Gestion Clientèle (Bénin)
Utilisateur LinkedIn vérifié
Gestion des investissements, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Un meilleur logiciel de CRM

5,0 l’année dernière

Avantages :

Accelo est un logiciel que j'apprécie beaucoup sa flexibilité et ses diverses fonctionnalités tels que les facturations en ligne , les rapports des entreprises . Ce qui m'a énormément aidé dans mes services . Je le recommande

Inconvénients :

Je recommande vivement aux autres prospect. Facile à utiliser . J'ai pas eu d'inconvénient

Réponse de l'équipe de Accelo

l’année dernière

Hi Serge Isidore, thanks so much for your review. We're so happy to see some of the ways Accelo has helped support your services and we appreciate the time you took to share your feedback!

Pascal
Pascal
Gestion de clientèle (Bénin)
Utilisateur LinkedIn vérifié
Comptabilité, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Outils de gestion des projets

5,0 l’année dernière

Avantages :

L'automatisation et la flexibilité des services de l'entreprise et surtout dans le domaine de la publicité.cest un logiciel facile à utiliser.

Inconvénients :

La multiple fonctionnalités et sur tout le payement du support client

Réponse de l'équipe de Accelo

l’année dernière

Hi Pascal, Thank you for your review! We're thrilled to see how the automation and customization of Accelo's platform is benefitting your business. Thank you again for taking the time to share your feedback!

Holonou
Holonou
Gestion de clientèle (Bénin)
Utilisateur LinkedIn vérifié
Comptabilité, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Outils de projet

5,0 l’année dernière

Avantages :

Très facile à adapterLes multiples fonctionnalités tel que la vente les provisionsEt affection des tâches

Inconvénients :

La non disponibilité dans certains paysEt la maîtrise

Réponse de l'équipe de Accelo

l’année dernière

Hi Holonou, thank you for your review! So happy to see Accelo is helping you and your team manage projects at your accounting firm. Thanks again for taking the time to share your feedback.

Maurice René
Maurice René
Commerce (Bénin)
Utilisateur LinkedIn vérifié
Marchés boursiers, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Meilleures logiciel pour la gestion des projets

4,0 l’année dernière

Avantages :

Facile à prendre et à utiliser grâce à sa fonctionnalité. Ça m'aide beaucoup , pour la gestion de mes projets.

Inconvénients :

Je recommande vivement autres prospect . J'ai pas eu d'inconvénients.

Réponse de l'équipe de Accelo

l’année dernière

Hi Maurice René, thank you for leaving a review! We're so happy to hear that Accelo has been helpful for managing your projects and that you're finding the platform easy to use. We really appreciate you taking the time to share your feedback!

Nicholas G.
Nicholas G.
Chief Engineer (É.-U.)
Utilisateur LinkedIn vérifié
Transport routier/ferroviaire, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The best project coordination tool I've ever used, keeps our teams aligned.

5,0 l’année dernière

Commentaires : Accelo has fantastic templates that enable us have a certain degree of uniformity and standards throughout the firm. We can also monitor ongoing projects in real time, enhancing your total project management skills. It is now simpler to keep track of projects, manage timesheets and contact databases, link appropriate teams, and transfer work. We primarily use Accelo for client invoicing, but it also serves as a contact resource management database, and all sales possibilities are documented.

Avantages :

The straightforward user interface and feature-rich dashboard appeal to me; project managers find it simple to log tasks and monitor team progress; and Accelo has increased team cooperation. Accelo automatically adds new contacts to the same spot where we manage projects and track time. This enables us to better monitor fresh prospects. I enjoy how easy it is to log time on a project and view your pending chores at a glance.

Inconvénients :

Accelo lacks a robust programming base, adaptability, and machine learning is a little cumbersome. Because of the robust interface, certain parts on the same page may take longer than others to load; this is a difference of seconds, but sometimes you simply want everything to load instantaneously. The system might be more useful in recommending where to invest recorded time; it does not prioritize tasks assigned to you or items you've just entered into.

Réponse de l'équipe de Accelo

l’année dernière

Hi Nicholas, thank you for sharing your thoughtful and detailed review of Accelo! We are delighted to hear that the platform has helped your team with project coordination and more efficient project management. We appreciate your feedback on areas where we can improve, and your comments on the benefits of using Accelo are valuable to us. Thank you for choosing Accelo for your project management needs and thank you again for leaving a review!

Krishna
Krishna
Human Resources Generalist (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

An intuitive, multi-service management system

4,0 il y a 2 ans

Commentaires : Superb system that's both feature-rich and simple to navigate. Accelo contributes to the smooth running of business processes. The various features and the low monthly cost make for an excellent value. Accelo is the easiest and most effective data analytics & service platform available. Capability for automation is a plus.

Avantages :

Accelo's unique scheduling feature and ease of collecting input from integrated platforms were also huge benefits. Accelo's time management features and the cost-effectiveness of Automation's products make it an ideal choice.

Inconvénients :

While Accelo's extensive features make it ideal for adaptation, managing numerous projects at once can be difficult. It's not simple to get data from different sources.

Réponse de l'équipe de Accelo

il y a 2 ans

Hi Krishna, thank you for your review! We're so glad to hear about your positive experiences with Accelo's scheduling, time management and reporting tools and we're thrilled that the platform has provided a solution to help keep your business processes running smoothly. Thank you again for taking the time to share your feedback!

Keyana
Keyana
Internal Operations Assistant (É.-U.)
Utilisateur LinkedIn vérifié
Internet, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Accelo is packed with features and customizations, but still falls short

3,0 il y a 7 ans

Avantages :

The UI is actually not so bad; it's bright and modern, and menu options are well-placed. (That is, most items are located exactly where you'd think they should be.) This is extremely helpful when building complex projects within the platform. Even novices are comfortable using Accelo after about a week, in most cases.

Inconvénients :

The sync with QuickBooks Online is awesome in theory, as my company requires that connection for invoices that are attached to projects within Accelo. However, that sync tends to break more often than it should. This is typically an issue when modifying ledger items and our chart of accounts in QuickBooks Online... Which, we HAVE to make the changes in QBO first, rather than the other way around. As a company with MANY products and services offerings that are updated around the beginning of every year, this is generally a nightmare.

Réponse de l'équipe de Accelo

il y a 5 ans

Hi Keyana, thanks for your review, and sorry for the headache/frustration around keeping QBO and Accelo in sync. When we set out to build the accounting integration we wanted to make sure that invoices created in Accelo would sync automatically into QBO (and Xero). The challenge with achieving this of course is that we have to fit in *exactly* with the API requirements and options/fields that are required fields in these powerful platforms. While we have admin features on our side to refresh/update things like items and ledger codes, we know that having to remember to keep the two products in sync from an admin perspective is a pain when it doesn't work. The good news is that we're well over half way rebuilding our integration to support webhooks and automatic streaming/updating of changes from QBO (and Xero) into Accelo. This has the potential downside that a change made in your accounting system will confuse someone working in Accelo, but we think it is worth it to automate things

Shayla
Shayla
Human Resources Specialist (É.-U.)
Utilisateur LinkedIn vérifié
Internet, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Solid CRM and project management tool

4,0 l’année dernière

Commentaires : Scheduling, logging hours worked, billing customers, and maintaining rapport with suppliers may all be handled centrally. Abundant opportunities for combination.

Avantages :

The user experience on this system is superb. The fact that I can centralize the administration of all my various initiatives is another perk. All the data I want is now in one convenient location, which has greatly simplified my work. This means I can stop switching between operating systems merely to get work done.

Inconvénients :

Personalization is a major drawback of Accelo. The requirements of one business may not be applicable to another. Unfortunately, the platform does not allow for as much wiggle room when it comes to tailoring features to individual projects.

Réponse de l'équipe de Accelo

l’année dernière

Hi Shayla, thank you for leaving a review! We are so glad to see all the ways you've used Accelo to centralize and simplify your work. We're sorry to hear you are having difficulty customizing the platform to meet your team's specific needs. We strongly encourage you to reach out to our Support team at [email protected] so we can learn more about the customizations you're looking for and provide solutions. Thank you again for your great feedback and for taking the time to share a review!

Denise
Denise
Marketing Specialist (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Accelo is the perfect tool for our projects

4,0 il y a 2 ans

Commentaires : Accelo is used to manage the whole project lifecycle, from creating tasks and allocating them to team members to tracking time and expenses. This program is great since it allows us to organize all of our customer information in one place, including notes, invoices, payments, and open tasks. When used together with other applications, such as Xero, Salesforce's sales cloud, PayPal, MailChimp, and social media platforms, it allows for optimal project growth.

Avantages :

I appreciate how flexible it is, since we are able to make changes to things like invoicing, branding, reports, and marketing campaign templates. It offers a full invoicing section where we can make our own invoices and modify existing ones, as well as invoice online and connect to Xero. The Gantt chart allows us to see the status of each work and the amount of time it takes in real time, and it makes it easy to create, assign, and track tasks for team members.

Inconvénients :

All of the software's modules have received glowing recommendations from the many departments that have used them. This is because the software is user-friendly and straightforward, easily adjusting to the specific requirements of each business and each project.

Jessica
Jessica
Game Programmer (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Helps me stay on top of things and simplify my workload

4,0 il y a 2 ans

Commentaires : Accelo helps me keep track of existing projects and give assignments to the right people. What I like most about it is how easy it is to see what the current status is at any given time. Having access to our company's email is a benefit to us as well, since we use the email integration.

Avantages :

One of the nicest features is the ability to attach email threads to specific clients or projects inside a company. In our previous program, we had to duplicate task lists and pray we didn't mess anything up by not being able to create project templates.

Inconvénients :

To have a good overview of the billing dashboard, you presently have to rely on the usage of filters, which isn't enough. At a glance, I'd want to know if an invoice has been delivered, received, and paid. The mobile app comes in second, but it falls well short of the online version in terms of functionality and is in desperate need of some love and care.

Loureen
Head Of Partnerships And Programs (Kenya)
Gestion d'organisme à but non lucratif, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Valuable tool for simplified business process.

5,0 il y a 9 mois

Commentaires : It has been incredibly helpful on task ,projects management.
We have it into use for lead management and Timesheet tracking among much uses .

Avantages :

Keeping a good track with projects progress, management and creating new projects. Tasks management with an automatic work flow solution. Best space for Customer Relationship Management.

Inconvénients :

Accelo is well utilized you happen to have multiple uses with just one software and in all it over performs.

Jessica
Operation Manager (Canada)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

We love Accelo

5,0 il y a 8 mois

Avantages :

We love Accelo but for our small business it was too expensive. Time tracking, templates + client correspondence was incredible.

Inconvénients :

It was too expensive and hard to set up. A lot of features created a frustrated team. .

Laura
Communications Manager (É.-U.)
Hôpitaux et soins de santé, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Accelo Has Been So Reliable and Easy to Implement

5,0 il y a 7 mois

Avantages :

Accelo is a must-have project management software that has been meeting our needs. I like the features of Accelo because they are powerful.

Inconvénients :

I like how simple and flawless Accelo has been. It has been.

Marika
Human Resources Manager (É.-U.)
Santé, bien-être et fitness, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Accelo Has Been a Reliable Project Management Solution

5,0 il y a 8 mois

Avantages :

I like the reliability of this project management solution. Accelo has been easy to use and manageable.

Inconvénients :

Accelo has excellent and flawless features. Accelo has been the best.

Chad
Co-Owner (Canada)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Customized Agency CRM with lots of ongoing Changes but might not be best fit

4,0 il y a 7 ans

Commentaires : ordering and keeping track of our client base - with specific notes and stream or history of conversations and emails with each of them attached.
Easy tracking of support or maintenance tickets and conversion to invoices from a few simple filters.

Avantages :

We transitioned away from an Excel Spreadsheet to Accelo and the transition was amazing. Just forcing us to cleanup our accounts in order to transition saved us thousands in internal errors, missed billing etc. Accelo keeps you organized and has a wealth of options that you can take advantage of depending on the package you select with them. For us the most useful things were 2 way integration with QuickBooks Online - and being able to track time on tickets and tasks in Accelo then fairly easily filter and convert those completed tickets into invoices within QuickBooks. We liked how easy it was to enter time on a ticket and we loved being able to filter on staff for customized time periods in order to see hours worked by project for billing purposes. Overall this is a robust CRM software that helps you keep track of your clients all in one place, make detailed notes on your relationship with them, track your historical conversations with them and integrate with your Accounting software.

Inconvénients :

Our biggest issues with Accelo were integration and Price: At first everything worked fine but after a provincial PST increase we had to create a new Combined tax rate in QBO and it stopped working with Accelo. Customer Service chased this down for months but we never got a reolution - just updates that they were working with QBO on this. After several months of not being able to push invoices through - it became clear we needed another solution. Secondly was the price. That was just too high for us in the end. We found other software that was not as robust, but fit our needs better, integrated with QBO more reliably and charged us a flat rate rather than a per employee rate - which makes MUCH more sense for us. One last thing we didn't like that they may have already updated was that filters were not able to be saved. We'd have a staff meeting and load up a page with 3 or more filtering specifications then click something and the results of the filter were lost. We'd have to go through all the steps to get back there again. Same thing next week. It would be nice to be able to customize your filter selections and save them so you can run the same evaluations or reports repeatedly and easily.

Molsy
Sales Coordinator (Jordanie)
Matériaux de construction, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

An integrated base that enables us to prepare plans, follow-up, & manage communications efficiently.

5,0 il y a 2 ans

Commentaires : Accelo enabled us to better align plans with reality through automation and the high flexibility it provided us with to manage all functions, in addition to allowing the flow of communications in one place and the preparation of reports with high efficiency.

Avantages :

Accelo enables us to properly plan all required actions, integrate processes, track emails, manage resources, and create budgets, ensuring team members track tasks with flexibility and discipline. I also like how the sorting and filtering tools allow us to easily access what we need to know, especially task details, start and end dates, and keep track of colleagues' updates and managers' comments, as well as attach and save relevant documents. I really like the reports, as I find them modern and easy to edit, especially the progress summaries over time.

Inconvénients :

With the exception of the phone application, which I find needs a lot of improvements, I do not find many things annoying, as Accelo provides multiple customization options, and in general, the response time is fast, which enables us to perform the functions quite smoothly.

Réponse de l'équipe de Accelo

il y a 2 ans

Hi Molsy, thank you for sharing your experience with Accelo! We are thrilled to hear about the ways the platform has helped you and your team manage and automate your tasks, communication and reporting. Thank you again for sharing your positive feedback and for taking the time to leave a review!

Deanna
Strategic Communications Manager (É.-U.)
Gestion de l'enseignement, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

We have streamlined our proposal and vendor process. The Accelo Team is committed and helpful.

4,0 il y a 7 ans

Avantages :

The stream tracks past info so nothing is lost- I can always go back and see where we were and who said what - awesome! We have substantially cut down on our quoting process/time and it is much more consistent for us now. Instead of using Project Templates I'm using milestone templates and it has been fantastic. I build a quote and then customize it perfectly. And the release of POs was a game changer for us. We don't use them in the traditional sense-we send them to our consultants to verify what they will be paid as subcontractor, but it is working well for the most part.

Inconvénients :

1)- Please bring Rich Texting into the body of the quotes FAST and to the emails when we are sending the quotes out to the clients. 2)- Navigation in the "configuration" backend is not user friendly - feels like it needs a "do-over". I find it overwhelming and frustrating. Whenever I have to update or fix something I'm spending WAY TOO much time in my day back there. Time I should be using making more money with clients.... mostly trying to find where I should be. 3)- My Executive Director is finding the reporting function to be challenging when it is time to pull info for the board of directors as well...... OH! and...4)- when using the POs 1 out 10 times the PDF does not populate.... it's like there is a glitch in the system?? I have to delete the entire thing and start over.... ??

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Hôtellerie, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

THE Project Management Tool to Use

4,0 il y a 6 ans

Avantages :

It is easy to create new projects in minutes with saved project templates. The gant chart view makes it easy to adjust timelines and due dates. You can alert teammates when their task is ready to start, and the task dashboard makes it easy for you to view your tasks for the day/week.

Inconvénients :

The schedule view is not useful as is. Currently the schedule view will show how many hours of work you have for a given day. 1) You need to have a time set for the task in order to see this properly listed in the schedule view, 2) If you have a task that takes 3 hours, but you have it spread over 3 days it allocates 1 hour per day on the schedule view. If it's day 3, and that task had not been identified as started and no time logged it should show 3 hours of work on that day - but instead it still shows the 1 hour. If that logic were set properly it would make this schedule view much more useful. There is also a major issue with setting project schedules, you need to be sure to lock-in the dates otherwise your project dates keep adjusting until you start. It can really screw things up if you don't have that set right away.

Michael Kamal
Technical Service Team Lead (Nouvelle-Zélande)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Accelo is Great for PM, but not as Ticketing System

3,0 il y a 2 ans

Commentaires : I use Accelo mainly as a ticketing system. My overall experience is it is a pretty neat tool with a lot of potentials to be made into a great tool. If you are using it for Project Management, you are using a great tool, as it has detailed features that will help break down milestones, objectives, goals, and so on.

Avantages :

Accelo is alright to us, visually good, and easy to follow. Has advanced features that will help users manage tickets/projects accordingly.

Inconvénients :

Does not integrate with other newly built systems: due to its popularity, I guess. Issues with Merging tickets, as can't revert once done. Does not fully integrate with Outlook, especially forwarded invites or replies from Outlook directly.

Réponse de l'équipe de Accelo

il y a 2 ans

Hi Michael, thank you for taking the time to share your feedback. We're glad to hear about the benefits and ease of use you've found with Accelo, but we are sorry to hear that you haven't been completely satisfied with ticket management in the platform. We've worked with numerous clients who have used Accelo to successfully manage tickets and we'd love to discuss your feedback further to better understand your concerns and to work with you to find a solution. Please don't hesitate to reach out to us at [email protected]. Thank you again for your review!

Ryan
Project Manager (Australie)
Ressources humaines, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Terrible at the basics

2,0 il y a 2 ans

Commentaires : From and PM/Consultant standpoint it has made my life harder. Nearly all I speak to dislike.

Avantages :

There is nothing I like. Every Feature that seems like it would be a good thing E.G. having meeting from calendar appear in timesheets ends up not working to what you would expect. For example meeting will auto allocate to client and not project if not created from Accelo. Meeting can then not have people on different rates capture time as costs will not capture correctly.

Inconvénients :

Very Time consuming to capture Time and create/manage projects. Time capture overhead increased significantly when business started using Accelo. Project Planning is very primitive and very slow with basic/backward functionality. honestly seems like Beta software at times.

Réponse de l'équipe de Accelo

il y a 2 ans

We are sorry to hear you're unsatisfied with the platform. We'd love to offer assistance to improve your Accelo experience moving forward. You mentioned your timesheets allocate meeting time to your client and not to the project if created outside of Accelo, this is correct. The best way to resolve this is to create meetings within Accelo and mark them against the associated project. We're sorry you're experiencing issues with tracking time. Accelo offers multiple ways to capture time so we recommend reaching out to your Customer Success Manager to explore more efficient methods. We want to make sure you're aware of the robust project management functions available, including scheduling, multiple views, profitability tracking and predictions for project timelines and budgets. We recommend connecting with your Customer Success Manager to explore these functions. Thank you for your feedback and we hope we can work with you to explore other ways to improve your Accelo experience.

Cheryl
Sr. Dir Global Professional Services Operations (É.-U.)
Logiciels, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Effective tool but missing some key functionality for management of a team

4,0 il y a 6 ans

Commentaires : The company is good to work with. They try to be accommodating with requests. Their support team is responsive. There are some fundamental functionality missing from the system such as the ability to apply a discount to a quote. Also the way margins are calculated is incorrect. I need to recalculate by myself. Some of the dashboards are not meaningful. I would love to see the company spend time understanding reporting needs, and update the software to provide more meaningful information.

Avantages :

The ability to create an opportunity, quote, and then close it into a project where we can assign resources and log time is very convenient.

Inconvénients :

Reporting capabilities are severely lacking. I have to try many different ways to pull out data into excel and further manipulate it to do the type of analysis I need to do as the leader of a team. When I filter data, it doesn't always make sense and it doesn't leave me confident that the data is accurate.

Alexa
VP, Operations (É.-U.)
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Extremely Buggy, Content Updates and Content Beta

1,0 il y a 7 ans

Commentaires : None- we are switching.

Avantages :

The customer service is responsive. That is the only good thing about Accelo.

Inconvénients :

They're constantly making updates but don't tell the users about all of them. Then when new features are rolled out, they're buggy and not tested frequently. The pricing is very expensive compared to other project management solutions that work better and don't have frequent issues.

Réponse de l'équipe de Accelo

il y a 7 ans

Hi Alexa, We're sorry to hear that you're having issues with Accelo. We send a bi-weekly newsletter each week which goes over each update added to our solution. I recommend looking out for these so that you can easily stay up to date on Accelo's changes. We have found that our clients grow and increase their profits when using Accelo. The ability to track retainers, eliminate the disconnect between disjointed workflows, and the collaborative focus of our solution is a real game-changer for most. I'll make sure to reach out to you via email and connect you with your account manager so that we can help you work through any issues you are experiencing. Best,

Rob
Senior Consultant (Australie)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Timesheeting and more

5,0 il y a 4 ans

Commentaires : Overall, I enjoy using the software. Entering timesheets is super easy. It's also good to see my tasks for the week ahead.

Avantages :

I really like how I can see all the work I have been assigned at the beginning of the week. It's also very easy to enter my timesheet

Inconvénients :

I think the search functionality could be improved. Also, it's very difficult to book holiday leave in advance - it's a very roundabout process.

Réponse de l'équipe de Accelo

il y a 3 ans

Thanks Rob for the great feedback! We'd love for you to share any additional information on the search functionality and holiday booking process within our Ideas Forum (ideas.accelo.com). Thanks for being a part of the Accelo community.